My Pulsant
Update - Pulsant is investigating the recent network resilience issue at data centre SE-3.
The affected link is currently up but remains unstable. We’re working with our upstream provider to resolve this as quickly as possible and will share updates as they become available.
We continue to monitor the link closely until full stability is confirmed.
Jun 24, 2025 - 17:51 BST
The affected link is currently up but remains unstable. We’re working with our upstream provider to resolve this as quickly as possible and will share updates as they become available.
We continue to monitor the link closely until full stability is confirmed.
Jun 24, 2025 - 17:51 BST
Identified - Pulsant engineers have identified a faulty fibre device in our SE-3 data centre. We are actively exploring replacement options to restore full service.
At this time, the issue is believed to be causing a loss of resilience.
If you believe your services are being directly impacted beyond this loss of resilience, please contact Pulsant Support.
Jun 24, 2025 - 00:43 BST
At this time, the issue is believed to be causing a loss of resilience.
If you believe your services are being directly impacted beyond this loss of resilience, please contact Pulsant Support.
Jun 24, 2025 - 00:43 BST
Investigating - Pulsant are currently investigating an infrastructure outage which we believe is centred around wavelengths in Pulsant's Reading DC SE-3.
If you are currently experiencing any impact please contact Pulsant Support.
Jun 23, 2025 - 18:06 BST
If you are currently experiencing any impact please contact Pulsant Support.
Jun 23, 2025 - 18:06 BST
Update - Please be advised that the public highway Imperial Way, which leads to Croydon Data Centre (LN-1) has now reopened and traffic can pass as normal. The normal authorised access to the Data Centre has been resumed.
We thank you for your patience and understanding during this time.
Jun 21, 2025 - 14:29 BST
We thank you for your patience and understanding during this time.
Jun 21, 2025 - 14:29 BST
Identified - Please be advised that the public highway Imperial Way, which leads to Croydon Data Centre (LN-1) has been closed until further notices, meaning no vehicle access to the data centre.
Pulsant will keep everyone advised when the road is re-opened.
We thank you for your understanding and patience during this time. Please contact the support team to provide further assistance.
Jun 20, 2025 - 08:59 BST
Pulsant will keep everyone advised when the road is re-opened.
We thank you for your understanding and patience during this time. Please contact the support team to provide further assistance.
Jun 20, 2025 - 08:59 BST
About This Site
We are the UK’s leading colocation and cloud infrastructure provider.
We provide colocation and cloud infrastructure services from our 12 regional data centres, including integration and management of public cloud, with a core focus on availability, security and connectivity.
Business Continuity
Operational
Cloud Backup (Asigra) Edinburgh
Operational
Cloud Backup (Asigra) Milton Keynes
Operational
Cloud Backup (Asigra) Newcastle
Operational
Cloud Backup (Asigra) Reading
Operational
Cloud Backup (Veeam) Edinburgh
Operational
Cloud Backup (Veeam) Milton Keynes
Operational
Disaster Recovery
Operational
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Degraded Performance
SC-1 - Edinburgh South Gyle
Operational
SC-2 - Edinburgh Medway
Operational
SC-3 - Edinburgh Newbridge
Operational
NE-1 - Newcastle Central
Operational
NE-2 - Newcastle East
Operational
NW-1 - Manchester
Operational
YH1 - Sheffield
Operational
SE-1 - Milton Keynes
Operational
SE-2 - Maidenhead
Operational
SE-3 - Reading South
Degraded Performance
SE-4 - Reading East
Operational
LN-1 - South London
Operational
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Operational
Azure
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AWS
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Operational
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Operational
Cloud Storage Newcastle Central
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Cloud Storage Newcastle East
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Cloud Storage Reading
Operational
Managed Office 365
Operational
Pulsant Enterprise Cloud (PEC) Edinburgh
Operational
Pulsant Enterprise Cloud (PEC) Milton Keynes
Operational
Pulsant Enterprise Cloud (PEC) Newcastle Central
Operational
Pulsant Enterprise Cloud (PEC) Newcastle East
Operational
Pulsant Enterprise Cloud (PEC) Reading
Operational
Cloud Desktop Milton Keynes
Operational
Cloud Desktop Edinburgh
Operational
Email Security Services
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Pulsant Cloud LN-1 Croydon
Operational
Pulsant Cloud SC-1 Edinburgh
Operational
Pulsant Cloud NE-1 Newcastle
Operational
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Maidenhead
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Reading
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Leased Lines
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xDSL Services
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Operational
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Operational
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Operational
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Operational
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Operational
DDoS Protect
Operational
Threat Intelligence Alert
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
CHG0053413 - Monitoring Platform Maintenance Jul 2, 2025 09:00 - Jul 3, 2025 18:00 BST
Dear Client,
Please be aware of the following planned maintenance window for our Monitoring Platform.
WHAT
In keeping with the vendors recommendations we will be carrying out scheduled maintenance of our monitoring systems.
WHY
This is part of ongoing upgrades of our monitoring platform to provide increased resiliency and performance.
WHEN?
The maintenance will take place during the following window:
Start: 02/07/2025 @ 09:00 BST
End: 03/07/2025 @ 18:00 BST
SERVICE IMPACT NONE
There will be no planned service impact, this is an advisory note, as there will be reduced visibility of infrastructure performance metrics.
Please note that during this period it is essential to highlight any potential performance issues via the Client Services Team.
A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window. If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.
Regards,
Pulsant Support Team
0345 1199 999
Posted on Jun 24, 2025 - 15:14 BST
Please be aware of the following planned maintenance window for our Monitoring Platform.
WHAT
In keeping with the vendors recommendations we will be carrying out scheduled maintenance of our monitoring systems.
WHY
This is part of ongoing upgrades of our monitoring platform to provide increased resiliency and performance.
WHEN?
The maintenance will take place during the following window:
Start: 02/07/2025 @ 09:00 BST
End: 03/07/2025 @ 18:00 BST
SERVICE IMPACT NONE
There will be no planned service impact, this is an advisory note, as there will be reduced visibility of infrastructure performance metrics.
Please note that during this period it is essential to highlight any potential performance issues via the Client Services Team.
A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window. If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.
Regards,
Pulsant Support Team
0345 1199 999
Posted on Jun 24, 2025 - 15:14 BST
CHG0053346 Pulsant Cloud Maintenance - NE-1 Newcastle Central Jul 2, 2025 20:00-23:00 BST
Dear Client,
WHAT?
Pulsant Engineers will be working upon the Pulsant Cloud infrastructure in NE-1 Newcastle Central.
This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected.
WHY?
This is part of the ongoing maintenance of our platforms, which includes software updates and infrastructure changes.
WHEN?
The maintenance will take place during the following window:
Start: 02/07/2025 20:00:00 BST
End: 03/07/2025 01:00:00 BST
If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Jun 20, 2025 - 10:45 BST
WHAT?
Pulsant Engineers will be working upon the Pulsant Cloud infrastructure in NE-1 Newcastle Central.
This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected.
WHY?
This is part of the ongoing maintenance of our platforms, which includes software updates and infrastructure changes.
WHEN?
The maintenance will take place during the following window:
Start: 02/07/2025 20:00:00 BST
End: 03/07/2025 01:00:00 BST
If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Jun 20, 2025 - 10:45 BST
CHG0053488 - Planned Maintenance - Pulsant Cloud Newcastle NE-1 Veeam Backup Platform Jul 9, 2025 10:00-16:00 BST
Update -
We will be undergoing scheduled maintenance during this time.
Jun 25, 2025 - 13:08 BST
Jun 25, 2025 - 13:08 BST
Scheduled -
Dear Client,
WHAT
Pulsant engineers will be upgrading the Pulsant Cloud Newcastle NE-1 Veeam Backup Platform as part of our ongoing Product Development and Maintenance Program in accordance to Vendor guidelines.
SERVICE IMPACT
During the maintenance window there will be an expected interruption to service availability between 10:00 - 16:00 affecting both Backups and Restores.
WHY
This work is part of the ongoing Product Development and Maintenance Program and recommended by the Vendor ensuring the latest product fixes and features are available.
WHEN
Work is scheduled to be carried out during the following maintenance window:
Start: Wednesday 9th July 2025 at 10:00 BST
End: Wednesday 9th July 2025 at 16:00 BST
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.
Regards,
Pulsant Support Team
0345 1199 999
Jun 25, 2025 - 13:03 BST
WHAT
Pulsant engineers will be upgrading the Pulsant Cloud Newcastle NE-1 Veeam Backup Platform as part of our ongoing Product Development and Maintenance Program in accordance to Vendor guidelines.
SERVICE IMPACT
During the maintenance window there will be an expected interruption to service availability between 10:00 - 16:00 affecting both Backups and Restores.
WHY
This work is part of the ongoing Product Development and Maintenance Program and recommended by the Vendor ensuring the latest product fixes and features are available.
WHEN
Work is scheduled to be carried out during the following maintenance window:
Start: Wednesday 9th July 2025 at 10:00 BST
End: Wednesday 9th July 2025 at 16:00 BST
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.
Regards,
Pulsant Support Team
0345 1199 999
Jun 25, 2025 - 13:03 BST
CHG0053132 - Planned at Risk Network Maintenance in Newbridge SC-3 IP Fabric - Wednesday 09/07/2025 20:00 BST - 23:00 BST Jul 9, 2025 20:00-23:00 BST
Dear Client,
Please be aware of the following planned network maintenance.
What:
As part of Pulsant’s lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Newbridge SC-3. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.
Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.
When:
The maintenance will take place during the following window:
Start: Wednesday 09/07/2025 20:00 BST
End: Wednesday 09/07/2025 23:00 BST
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Jun 25, 2025 - 16:00 BST
Please be aware of the following planned network maintenance.
What:
As part of Pulsant’s lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Newbridge SC-3. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.
Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.
When:
The maintenance will take place during the following window:
Start: Wednesday 09/07/2025 20:00 BST
End: Wednesday 09/07/2025 23:00 BST
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Jun 25, 2025 - 16:00 BST
CHG0053498 - Planned Maintenance - Pulsant Edinburgh SC-1 Veeam MSP Platform Jul 10, 2025 10:00-16:00 BST
Dear Client,
WHAT
Pulsant engineers will be upgrading the Edinburgh SC-1 Veeam MSP Platform as part of our ongoing Product Development and Maintenance Program in accordance to Vendor guidelines.
SERVICE IMPACT
During the maintenance window there will be an expected interruption to service availability between 10:00 - 16:00 affecting both Backups and Restores.
WHY
This work is part of the ongoing Product Development and Maintenance Program and recommended by the Vendor ensuring the latest product fixes and features are available.
WHEN
Work is scheduled to be carried out during the following maintenance window:
Start: Thursday 10th July 2025 at 10:00 BST
End: Thursday 10th July 2025 at 16:00 BST
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.
Regards,
Pulsant Support Team
0345 1199 999
Posted on Jun 25, 2025 - 13:06 BST
WHAT
Pulsant engineers will be upgrading the Edinburgh SC-1 Veeam MSP Platform as part of our ongoing Product Development and Maintenance Program in accordance to Vendor guidelines.
SERVICE IMPACT
During the maintenance window there will be an expected interruption to service availability between 10:00 - 16:00 affecting both Backups and Restores.
WHY
This work is part of the ongoing Product Development and Maintenance Program and recommended by the Vendor ensuring the latest product fixes and features are available.
WHEN
Work is scheduled to be carried out during the following maintenance window:
Start: Thursday 10th July 2025 at 10:00 BST
End: Thursday 10th July 2025 at 16:00 BST
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.
Regards,
Pulsant Support Team
0345 1199 999
Posted on Jun 25, 2025 - 13:06 BST
CHG0053140 - Planned at Risk Network Maintenance in Milton Keynes SE-1 IP Fabric - Thursday 10/07/2025 20:00 BST - 23:00 BST Jul 10, 2025 20:00-23:00 BST
Dear Client,
Please be aware of the following planned network maintenance.
What:
As part of Pulsant’s lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Milton Keynes SE-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.
Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.
When:
The maintenance will take place during the following window:
Start: Thursday 10/07/2025 20:00 BST
End: Thursday 10/07/2025 23:00 BST
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Jun 26, 2025 - 09:02 BST
Please be aware of the following planned network maintenance.
What:
As part of Pulsant’s lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Milton Keynes SE-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.
Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.
When:
The maintenance will take place during the following window:
Start: Thursday 10/07/2025 20:00 BST
End: Thursday 10/07/2025 23:00 BST
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Jun 26, 2025 - 09:02 BST
CHG0053149 - Planned at Risk Network Maintenance in Maidenhead SE-2 IP Fabric - Monday 14/07/2025 20:00 BST - 23:00 BST Jul 14, 2025 20:00-23:00 BST
Dear Client,
Please be aware of the following planned network maintenance.
What:
As part of Pulsant’s lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Maidenhead SE-2. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.
Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.
When:
The maintenance will take place during the following window:
Start: Monday 14/07/2025 20:00 BST
End: Monday 14/07/2025 23:00 BST
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Jun 30, 2025 - 08:23 BST
Please be aware of the following planned network maintenance.
What:
As part of Pulsant’s lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Maidenhead SE-2. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.
Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.
When:
The maintenance will take place during the following window:
Start: Monday 14/07/2025 20:00 BST
End: Monday 14/07/2025 23:00 BST
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Jun 30, 2025 - 08:23 BST