In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 2025 - 20:00 BST
Scheduled - Dear client,

WHAT?
Pulsant Engineers will be working upon the storage platforms in Croydon. These storage systems provide services to Cloud services as well as dedicated solutions.

This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected.

WHY?
This is part of ongoing maintenance of our platforms, which include software updates and infrastructure changes.

WHEN?
The maintenance will take place over 4 days during the following windows:

Start: 16/06/2025 20:00 BST
Finish: 17/06/2025 00:00:00 BST

Start: 17/06/2025 20:00 BST
Finish: 18/06/2025 00:00:00 BST

Start: 18/06/2025 20:00 BST
Finish: 19/06/2025 00:00:00 BST

Start: 19/06/2025 20:00 BST
Finish: 20/06/2025 00:00:00 BST

If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999

Jun 16, 2025 20:00 - Jun 20, 2025 00:00 BST
Monitoring - Pulsant Infrastructure engineers have located a change that has now been rolled back. Pulsant are now seeing recovery alerts.

If you are still experiencing any impact please contact Pulsant support.

Jun 03, 2025 - 17:40 BST
Investigating - Pulsant are currently aware of a service outage.

Our Network Infrastructure team is currently investigating the issue.

Jun 03, 2025 - 17:16 BST

About This Site

We are the UK’s leading colocation and cloud infrastructure provider.

We provide colocation and cloud infrastructure services from our 12 regional data centres, including integration and management of public cloud, with a core focus on availability, security and connectivity.

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90 days ago
99.99 % uptime
Today
Cloud Backup (Asigra) Edinburgh Operational
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Cloud Backup (Asigra) Milton Keynes Operational
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SE-1 - Milton Keynes Operational
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SE-2 - Maidenhead Operational
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SE-3 - Reading South Operational
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SE-4 - Reading East Operational
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LN-1 - South London Operational
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Azure Operational
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AWS Operational
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Cloud Storage Edinburgh Operational
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Cloud Storage Milton Keynes Operational
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Cloud Storage Newcastle Central Operational
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Cloud Storage Newcastle East Operational
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Cloud Storage Reading Operational
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Managed Office 365 Operational
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Pulsant Enterprise Cloud (PEC) Milton Keynes Operational
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Pulsant Enterprise Cloud (PEC) Newcastle Central Operational
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Today
Pulsant Enterprise Cloud (PEC) Newcastle East Operational
90 days ago
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Pulsant Enterprise Cloud (PEC) Reading Operational
90 days ago
100.0 % uptime
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Cloud Desktop Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Cloud Desktop Edinburgh Operational
90 days ago
100.0 % uptime
Today
Email Security Services Operational
90 days ago
100.0 % uptime
Today
Pulsant Cloud LN-1 Croydon Under Maintenance
90 days ago
100.0 % uptime
Today
Pulsant Cloud SC-1 Edinburgh Operational
90 days ago
100.0 % uptime
Today
Pulsant Cloud NE-1 Newcastle Operational
90 days ago
100.0 % uptime
Today
Managed Networks Operational
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Milton Keynes Operational
90 days ago
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Newcastle Operational
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Today
Newbridge Operational
90 days ago
100.0 % uptime
Today
Reading Operational
90 days ago
100.0 % uptime
Today
South Gyle Operational
90 days ago
100.0 % uptime
Today
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90 days ago
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South Yorkshire Operational
90 days ago
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90 days ago
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90 days ago
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Today
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Threat Intelligence Alert Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

CHG0053185 - Planned Maintenance - SE-1 Asigra N+1 Clusters Jun 17, 2025 13:00-16:00 BST

Dear Client,

WHAT
Per vendor guidelines, Pulsant engineers will upgrade the Milton Keynes Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program.

SERVICE IMPACT
During the maintenance window, there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores.

WHY
This work is part of the ongoing Product Development and Maintenance Program and is recommended by the vendor to ensure the latest product fixes and features are available.

WHEN
Work is scheduled to be carried out during the following maintenance window:

Start: Tuesday 17th June 2025 at 13:00 BST
End: Tuesday 17th June 2025 at 16:00 BST

If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.

Regards,
Pulsant Support Team
0345 1199 999

Posted on Jun 03, 2025 - 13:57 BST

CHG0053188 - Planned Maintenance - SC-1 Asigra N+1 Clusters Jun 18, 2025 13:00-16:00 BST

Dear Client,

WHAT
Per vendor guidelines, Pulsant engineers will upgrade the Edinburgh Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program.

SERVICE IMPACT
During the maintenance window, there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores.

WHY
This work is part of the ongoing Product Development and Maintenance Program and is recommended by the vendor to ensure the latest product fixes and features are available.

WHEN
Work is scheduled to be carried out during the following maintenance window:

Start: Wednesday 18th June 2025 at 13:00 BST
End: Wednesday 18th June 2025 at 16:00 BST

If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.

Regards,
Pulsant Support Team
0345 1199 999

Posted on Jun 03, 2025 - 13:58 BST
Jun 16, 2025

Unresolved incident: CHG0053201 Planned Maintenance - Storage Platform - LN-1 Croydon.

Jun 15, 2025

No incidents reported.

Jun 14, 2025
Completed - The scheduled maintenance has been completed.
Jun 14, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 09:00 BST
Scheduled - Dear Client,

WHAT?
Pulsant Engineers will be working upon the Pulsant Cloud infrastructure in Edinburgh South Gyle (SC-1), Newcastle Central (NE-1) and South London (LN-1).

This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected.

WHY?
This is part of the ongoing maintenance of our platforms, which includes software updates and infrastructure changes.

WHEN?
The maintenance will take place during the following window:

Start: 14/06/2025 09:00:00 BST
End: 14/06/2025 21:00:00 BST

If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999

May 14, 15:19 BST
Jun 13, 2025

No incidents reported.

Jun 12, 2025
Completed - The scheduled maintenance has been completed.
Jun 12, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 20:00 BST
Scheduled - Dear client,

WHAT?
Pulsant Engineers will be working with our storage system vendor to replace a faulty component within a redundant configuration.
This system provides storage services to Pulsant Cloud services.

This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected.

WHY?
This maintenance is in response to a proactive alert raised by system monitoring and required to prevent any potential future outage.

WHEN?
The maintenance will take place during the following window:

Start: 12/06/2025 20:00:00 BST
End: 12/06/2025 21:00:00 BST

If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents.
This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team

0345 119 9999

Jun 12, 15:02 BST
Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025
Resolved - This incident has been resolved.
Jun 3, 17:41 BST
Monitoring - Pulsant have implemented a workaround by updating our routing to bypass the upstream provider.

Investigation is ongoing with our upstream provider.

If you are still encountering issues please contact Pulsant support.

May 27, 13:20 BST
Investigating - Pulsant are currently investigating a routing issue that is affecting multiple clients.

It is currently believed to be caused by an upstream provider.

If you believe you are affected by this outage please contact Pulsant support(0345 119 9900).

May 27, 11:25 BST
Jun 2, 2025

No incidents reported.