Scheduled - WHAT?
As part of ongoing performance and reliability improvements, the cloud support team will be carrying out upgrades to the Pulsant Enterprise Cloud infrastructure. This maintenance is for the environment in Milton Keynes and includes the Cloud web interface for all sites.

No interruption to normal operation of your Virtual Machines (VMs) is expected.

During the maintenance window, the Customer Cloud Management interface, accessible via the web, will be unavailable for short periods of time.

WHY?
This is part of ongoing maintenance of our cloud platform, which includes software updates and infrastructure changes.

WHEN?
The maintenance will take place during the following window:

START - 08/07/20 18:00
FINISH - 09/07/20 02:00

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team

0845 119 9999
Jul 8, 18:16 BST

Scheduled - WHAT?

Pulsant engineers will be installing additional capacity into core routers at our Maidenhead datacentre. No outage to your services is expected.

WHY?
This is required to expand network capacity at Maidenhead.

WHEN?
The maintenance will take place during the following window:
Start: 08/07/2020 22:00 BST
End: 09/07/2020 00:00 BST

The all-clear notification will be sent as soon as the work has been completed.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999
Jul 1, 17:05 BST

Scheduled - WHAT?
Pulsant Engineers will be working with our storage system vendor to replace a faulty component within a redundant configuration. This system provides storage services to Private & Enterprise Cloud services and dedicated hosting solutions.
WHY?
This maintenance is in response to a proactive alert raised by system monitoring and required to prevent any potential future outage.


Impact On Services:
This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected.
Jul 7, 15:48 BST

Scheduled - WHAT?

We will be carrying out a software upgrade to the F5 Loadbalancer platform at our Reading data centres.

To mitigate impact to service, we will be failing over to an upgraded F5 which is a sub second process. This will result in a reset of any current connections as the device fails-over. Reset connections will be re-established through the active device.

WHY?
This is part of an emergency software update to ensure security.

WHEN?
The maintenance will take place during the following window:
Start: 07/07/2020 22:00 BST
End: 07/07/2020 23:00 BST

The all-clear notification will be posted as soon as the work has been completed.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999
Jul 7, 17:42 BST

Scheduled - Dear customer,

WHAT?
As part of ongoing performance and reliability improvements, the cloud support team will be carrying out upgrades to the Pulsant Enterprise Cloud infrastructure. This maintenance is for the environment in Milton Keynes and includes the Cloud web interface for all sites.

No interruption to normal operation of your Virtual Machines (VMs) is expected.

During the maintenance window, the Customer Cloud Management interface, accessible via the web, will be unavailable for short periods of time.

WHY?
This is part of ongoing maintenance of our cloud platform, which includes software updates and infrastructure changes.

WHEN?
The maintenance will take place during the following window:

START - 07/07/20 18:00
FINISH - 08/07/20 02:00

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team

0845 119 9999
Jul 6, 16:51 BST

Scheduled - WHAT?
Pulsant Engineers will be working with our storage system vendor to reload a faulty component within a redundant configuration. This system provides storage services to Private & Enterprise Cloud services and dedicated hosting solutions.
WHY?
This maintenance is in response to a proactive alert raised by system monitoring and required to prevent any potential future outage.


Impact On Services:
This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected.
Jul 6, 17:02 BST

Scheduled - Services Affected / Facility:
Enterprise Cloud Platform

Incident or Maintenance Description:
WHAT?
As part of ongoing performance and reliability improvements, the cloud support team will be carrying out maintenance to the Pulsant Enterprise Cloud web interface.
No interruption to normal operation of your Virtual Machines (VMs) is expected.
During the maintenance window, the Customer Cloud Management interface, accessible via the web, will be unavailable for short periods of time.

WHY?
This is part of ongoing maintenance of our cloud platform.

Impact On Services:
Access to the Cloud Portal may be interrupted for some or all of the maintenance period.
Jun 19, 13:13 BST

Scheduled - WHAT?
As part of ongoing performance and reliability improvements, the cloud support team will be carrying out upgrades to the Pulsant Enterprise Cloud infrastructure. This maintenance is for the environment in Newcastle Central.

No interruption to normal operation of your Virtual Machines (VMs) is expected.

WHY?
This is part of ongoing maintenance of our cloud platform, which includes software updates and infrastructure changes.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team

0845 119 9999
Jun 18, 10:59 BST

Scheduled - Services Affected / Facility:
Storage Platform Newcastle Central

Incident or Maintenance Description:
WHAT?
Pulsant Engineers will be making changes to storage platforms in Newcastle Central. These storage systems provide services to Cloud services as well as dedicated solutions.
WHY?
This is part of ongoing maintenance of our storage platform, which includes software updates and infrastructure changes.

Impact On Services:
During the above planned maintenance, there is an increased risk to storage platform availability.
Due to the redundant nature of the systems no interruption is expected.
Jun 3, 13:49 BST