My Pulsant
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 2026 - 10:00 BST
Sep 10, 2026 - 10:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Sep 10, 2026 10:00-17:00 BST
Sep 10, 2026 10:00-17:00 BST
Scheduled - Dear Client,
WHAT
Pulsant engineers will be upgrading the Pulsant Cloud Newcastle NE-1 Veeam Backup Platform as part of our ongoing Product Development and Maintenance Program in accordance to Vendor guidelines.
SERVICE IMPACT
During the maintenance window there will be an expected interruption to service availability between 10:00 - 17:00 affecting both Backups and Restores.
WHY
This work is part of the ongoing Product Development and Maintenance Program and recommended by the Vendor ensuring the latest product fixes and features are available.
WHEN
Work is scheduled to be carried out during the following maintenance window:
Start: Thursday 10th September 2026 at 10:00 BST
End: Thursday 10th September 2026 at 17:00 BST
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.
Regards,
Pulsant Support Team
0345 1199 999
Sep 10, 2026 10:00-17:00 BST
WHAT
Pulsant engineers will be upgrading the Pulsant Cloud Newcastle NE-1 Veeam Backup Platform as part of our ongoing Product Development and Maintenance Program in accordance to Vendor guidelines.
SERVICE IMPACT
During the maintenance window there will be an expected interruption to service availability between 10:00 - 17:00 affecting both Backups and Restores.
WHY
This work is part of the ongoing Product Development and Maintenance Program and recommended by the Vendor ensuring the latest product fixes and features are available.
WHEN
Work is scheduled to be carried out during the following maintenance window:
Start: Thursday 10th September 2026 at 10:00 BST
End: Thursday 10th September 2026 at 17:00 BST
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.
Regards,
Pulsant Support Team
0345 1199 999
Sep 10, 2026 10:00-17:00 BST
About This Site
We are the UK’s leading colocation and cloud infrastructure provider.
We provide colocation and cloud infrastructure services from our 14 regional data centres, including integration and management of public cloud, with a core focus on availability, security and connectivity.
Business Continuity
Operational
Cloud Backup (Asigra) Edinburgh
Operational
Cloud Backup (Asigra) Milton Keynes
Operational
Cloud Backup (Asigra) Newcastle
Operational
Cloud Backup (Asigra) Reading
Operational
Cloud Backup (Veeam) Edinburgh
Operational
Cloud Backup (Veeam) Milton Keynes
Operational
Disaster Recovery
Operational
Data Centre Services
Operational
SC-1 - Edinburgh South Gyle
Operational
SC-2 - Edinburgh Medway
Operational
SC-3 - Edinburgh Newbridge
Operational
NE-1 - Newcastle Central
Operational
NE-2 - Newcastle East
Operational
NW-1 - Manchester
Operational
LN-1 - South London
Operational
SE-1 - Milton Keynes
Operational
SE-2 - Maidenhead
Operational
SE-3 - Reading South
Operational
SE-4 - Reading East
Operational
SE-5 - Fareham
Operational
WM-1 - Birmingham
Operational
YH1 - Sheffield
Operational
Managed Cloud
Under Maintenance
Cloud Storage Edinburgh
Operational
Cloud Storage Milton Keynes
Operational
Cloud Storage Newcastle Central
Operational
Cloud Storage Newcastle East
Operational
Cloud Storage Reading
Operational
Managed Office 365
Operational
Email Security Services
Operational
Pulsant Cloud LN-1 Croydon
Under Maintenance
Pulsant Cloud SC-1 Edinburgh
Under Maintenance
Pulsant Cloud NE-1 Newcastle
Under Maintenance
Edge Fabric
Operational
Data Centre Connect
Operational
Optical Connect
Operational
Cloud Connect
Operational
Edge Connect
Operational
IP Connect
Operational
Edge Fabric - SC-1 - Edinburgh
Operational
Edge Fabric - SC-2 - Edinburgh
Operational
Edge Fabric - SC-3 - Edinburgh
Operational
Edge Fabric - NE-1 - Newcastle
Operational
Edge Fabric - NE-2 - Newcastle
Operational
Edge Fabric - NW-1 - Manchester
Operational
Edge Fabric - LN-1 - Croydon
Operational
Edge Fabric - SE-1 - Milton Keynes
Operational
Edge Fabric - SE-2 - Maidenhead
Operational
Edge Fabric - SE-3 - Reading South
Operational
Edge Fabric - SE-4 - Reading
Operational
Edge Fabric - SE-5 - Fareham
Operational
Edge Fabric - WM-1 - Birmingham
Operational
Edge Fabric - YH-1 - Rotherham
Operational
Edge Fabric - THE1 - Telehouse East
Operational
Edge Fabric - THN1 - Telehouse North
Operational
Managed Security
Operational
Cloud Protect
Operational
DDoS Protect
Operational
Threat Intelligence Alert
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
CHG0061648 - Planned Maintenance - SE-1 Asigra N+1 Clusters Sep 15, 2026 10:00-16:00 BST
Dear Client,
WHAT
Per Vendor guidelines, Pulsant engineers will upgrade the Milton Keynes Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program.
SERVICE IMPACT
During the maintenance window, there will be an expected interruption to service availability between 10:00 - 16:00 affecting both Backups and Restores.
WHY
This work is part of the ongoing Product Development and Maintenance Program and recommended by the Vendor, ensuring the latest product fixes and features are available.
WHEN
Work is scheduled to be carried out during the following maintenance window:
Start: Tuesday 15th September 2024 at 10:00
End: Tuesday 15th September 2024 at 16:00
If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.
Regards,
Pulsant Support Team
0345 1199 999
Posted on Sep 01, 2026 - 13:19 BST
WHAT
Per Vendor guidelines, Pulsant engineers will upgrade the Milton Keynes Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program.
SERVICE IMPACT
During the maintenance window, there will be an expected interruption to service availability between 10:00 - 16:00 affecting both Backups and Restores.
WHY
This work is part of the ongoing Product Development and Maintenance Program and recommended by the Vendor, ensuring the latest product fixes and features are available.
WHEN
Work is scheduled to be carried out during the following maintenance window:
Start: Tuesday 15th September 2024 at 10:00
End: Tuesday 15th September 2024 at 16:00
If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.
Regards,
Pulsant Support Team
0345 1199 999
Posted on Sep 01, 2026 - 13:19 BST
CHG0061634 Pulsant Cloud Maintenance - Newcastle (NE-1) Sep 15, 2026 22:00 - Sep 16, 2026 04:00 BST
Dear client,
WHAT?
Pulsant Engineers will be working upon the Pulsant Cloud infrastructure in Newcastle (NE-1).
This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected.
WHY?
This is part of the ongoing maintenance of our platforms, which includes software updates and infrastructure changes.
WHEN?
The maintenance will take place during the following window:
Start: 15/09/2026 22:00:00 BST
End: 16/09/2026 04:00:00 BST
If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Aug 28, 2026 - 12:03 BST
WHAT?
Pulsant Engineers will be working upon the Pulsant Cloud infrastructure in Newcastle (NE-1).
This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected.
WHY?
This is part of the ongoing maintenance of our platforms, which includes software updates and infrastructure changes.
WHEN?
The maintenance will take place during the following window:
Start: 15/09/2026 22:00:00 BST
End: 16/09/2026 04:00:00 BST
If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Aug 28, 2026 - 12:03 BST
CHG0061635 Pulsant Cloud Maintenance - Newcastle (NE-1) Sep 16, 2026 09:00 - Sep 18, 2026 21:00 BST
Dear client,
WHAT?
Pulsant Engineers will be working upon the Pulsant Cloud infrastructure in Newcastle (NE-1).
This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected.
WHY?
This is part of the ongoing maintenance of our platforms, which includes software updates and infrastructure changes.
WHEN?
The maintenance will take place during the following window:
Start: 16/09/2026 09:00:00 BST
End: 16/09/2026 23:59:59 BST
Start: 17/09/2026 09:00:00 BST
End: 17/09/2026 21:00:00 BST
Start: 18/09/2026 09:00:00 BST
End: 18/09/2026 21:00:00 BST
If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Aug 28, 2026 - 12:01 BST
WHAT?
Pulsant Engineers will be working upon the Pulsant Cloud infrastructure in Newcastle (NE-1).
This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected.
WHY?
This is part of the ongoing maintenance of our platforms, which includes software updates and infrastructure changes.
WHEN?
The maintenance will take place during the following window:
Start: 16/09/2026 09:00:00 BST
End: 16/09/2026 23:59:59 BST
Start: 17/09/2026 09:00:00 BST
End: 17/09/2026 21:00:00 BST
Start: 18/09/2026 09:00:00 BST
End: 18/09/2026 21:00:00 BST
If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Aug 28, 2026 - 12:01 BST
CHG0061651 - Planned Maintenance - SC-1 Asigra N+1 Clusters Sep 16, 2026 10:00-16:00 BST
Dear Client,
WHAT
Per Vendor guidelines, Pulsant engineers will upgrade the Edinburgh Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program.
SERVICE IMPACT
During the maintenance window, there will be an expected interruption to service availability between 10:00 - 16:00 affecting both Backups and Restores.
WHY
This work is part of the ongoing Product Development and Maintenance Program and recommended by the Vendor, ensuring the latest product fixes and features are available.
WHEN
Work is scheduled to be carried out during the following maintenance window:
Start: Wednesday 16th September 2026 at 10:00
End: Wendesday 16th September 2026 at 16:00
If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.
Regards,
Pulsant Support Team
0345 1199 999
Posted on Sep 01, 2026 - 13:21 BST
WHAT
Per Vendor guidelines, Pulsant engineers will upgrade the Edinburgh Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program.
SERVICE IMPACT
During the maintenance window, there will be an expected interruption to service availability between 10:00 - 16:00 affecting both Backups and Restores.
WHY
This work is part of the ongoing Product Development and Maintenance Program and recommended by the Vendor, ensuring the latest product fixes and features are available.
WHEN
Work is scheduled to be carried out during the following maintenance window:
Start: Wednesday 16th September 2026 at 10:00
End: Wendesday 16th September 2026 at 16:00
If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.
Regards,
Pulsant Support Team
0345 1199 999
Posted on Sep 01, 2026 - 13:21 BST
CHG0061947 - Planned at Risk Network Maintenance Croydon LN-1 Pulsant Cloud FortiGate Firewalls - Thursday 17/09/2026 1800 BST - 2000 BST Sep 17, 2026 20:00-22:00 BST
Dear Client,
Please be aware of the following planned network maintenance.
What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our Pulsant Cloud management Firewalls located in Croydon LN-1. During this time, access to cmp.pulsant.com will be considered as at-risk. As with any maintenance activity, there is an element of risk although there is no expected impact to this service. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.
Why:
This work is required to upgrade the software on our management Firewall estate at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.
When:
The maintenance will take place during the following window:
Start: Thursday 17/09/2026 1800 BST
End: Thursday 17/09/2026 2000 BST
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Sep 10, 2026 - 11:41 BST
Please be aware of the following planned network maintenance.
What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our Pulsant Cloud management Firewalls located in Croydon LN-1. During this time, access to cmp.pulsant.com will be considered as at-risk. As with any maintenance activity, there is an element of risk although there is no expected impact to this service. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.
Why:
This work is required to upgrade the software on our management Firewall estate at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.
When:
The maintenance will take place during the following window:
Start: Thursday 17/09/2026 1800 BST
End: Thursday 17/09/2026 2000 BST
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Sep 10, 2026 - 11:41 BST
CHG0061917 - Pulsant Backup Service Impact Notification SC-1 Sep 23, 2026 11:00-13:00 BST
Dear client,
WHAT?
Pulsant Network Engineers will be working upon the Backup storage platform in SC-1. Our 1st attempt failed but rolled back successfully as we attempted to move over to our new edge fabric. Out engineers located the possible issue and are attempting on the new date below.
These storage systems provide backup services to Cloud services as well as dedicated client solutions.
A small outage will be seen as work is completed on the platforms.
WHY?
This is part of ongoing maintenance of our platforms, which include software updates and infrastructure changes.
WHEN?
The maintenance will take place during the following window:
Start: 23/09/2026 11:00 BST
End: 23/09/2026 13:00 BST
If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Sep 09, 2026 - 11:51 BST
WHAT?
Pulsant Network Engineers will be working upon the Backup storage platform in SC-1. Our 1st attempt failed but rolled back successfully as we attempted to move over to our new edge fabric. Out engineers located the possible issue and are attempting on the new date below.
These storage systems provide backup services to Cloud services as well as dedicated client solutions.
A small outage will be seen as work is completed on the platforms.
WHY?
This is part of ongoing maintenance of our platforms, which include software updates and infrastructure changes.
WHEN?
The maintenance will take place during the following window:
Start: 23/09/2026 11:00 BST
End: 23/09/2026 13:00 BST
If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Sep 09, 2026 - 11:51 BST