Scheduled - Dear Customer,

Please be aware of the following planned Backup Platform maintenance.

What:
Pulsant has a requirement to update a firmware on our hosting servers urgently to prevent any unexpected outages, This is being performed during the day so there is no expected impact to service.

Why:
This work is required to resolve firmware bugs on hardware and adds resilience for services to the datacentre.

When:
The maintenance will take place during the following window:

Start: Thursday 17th Sept 2020 11:00 BST
End: Thursday 17th Sept 2020 15:00 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
Sep 16, 12:41 BST

Scheduled - WHAT?
As part of ongoing performance and reliability improvements, the cloud support team will be carrying out upgrades to the Pulsant Enterprise Cloud infrastructure. This maintenance is for the environment in Reading and includes the Cloud web interface for all sites.

No interruption to normal operation of your Virtual Machines (VMs) is expected.

During the maintenance window, the Customer Cloud Management interface, accessible via the web, will be unavailable for short periods of time.

WHY?
This is part of ongoing maintenance of our cloud platform, which includes software updates and infrastructure changes.

WHEN?
The maintenance will take place during the following window:

START - 16/09/20 18:00
FINISH - 17/09/20 02:00

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team

0845 119 9999
Sep 16, 11:10 BST

Scheduled - Dear Customer,

Please be aware of the following planned network maintenance.

What:
Pulsant has multiple fibre routes into our Maidenhead datacentre, one of our suppliers requires to perform maintenance to add capacity and resilience to the datacentre, this work will be carried out close to existing live services and therefore as with any maintenance activity carries a risk. There is no expected impact to service.

Why:
This work is required to increase capacity and adds resilience for services to the datacentre.

When:
The maintenance will take place during the following window:

Start: Wednesday 16th Sept 2020 11:00 BST
End: Wednesday 16th Sept 2020 17:00 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
Sep 7, 15:23 BST

Scheduled - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 22:01 BST

Scheduled - Dear Customer,

Please be aware of the following core network maintenance.

What:
Pulsant engineers will be performing a core network maintenance on our South Gyle transit link. No outage is expected however a period of at risk should be observed during the maintenance window. Additional latency may be observed whilst routes reconverge.

Why:
This work is required to increase capacity and further develop the core Pulsant network for future growth.

When:
The maintenance will take place during the following window:

Start: Thursday 10th September 2020 22:00 BST
End: Thursday 10th September 2020 23:59 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999
Sep 3, 08:21 BST