All Systems Operational
Core Network Operational
90 days ago
99.94 % uptime
Today
Amsterdam Network Operational
Boston Network Operational
Dallas Network Operational
Maidenhead Network Operational
Milton Keynes Network Operational
Newbridge Network Operational
Reading Network Operational
South Gyle Network Operational
South London Network Operational
Transit Provider Operational
Newcastle Network Operational
90 days ago
100.0 % uptime
Today
Medway Network Operational
90 days ago
99.83 % uptime
Today
South Yorkshire Network Operational
90 days ago
100.0 % uptime
Today
Cloud Services Operational
Backup ? Operational
Compute Operational
Storage Operational
Power Supply Operational
Glasgow Operational
Maidenhead Operational
Medway Operational
Milton Keynes Operational
Newbridge Operational
Newcastle Central Operational
Newcastle East Operational
Reading Cadogan House Operational
Reading TVHC1 Operational
Reading TVHC2 Operational
South Gyle Operational
South London Operational
Yorkshire Operational
Environmental Cooling Operational
Glasgow Operational
Maidenhead Operational
Medway Operational
Milton Keynes Operational
Newbridge Operational
Newcastle Central Operational
Newcastle East Operational
Reading Cadogan House Operational
Reading TVHC1 Operational
Reading TVHC2 Operational
South Gyle Operational
South London Operational
Yorkshire Operational
ISP Services Operational
90 days ago
100.0 % uptime
Today
Shared Mail Farm ? Operational
Shared Web Hosting - Linux ? Operational
Shared Web Hosting - Microsoft ? Operational
Shared Database Hosting ? Operational
DSL Services ? Operational
Leased Lines ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Services Affected / Facility:
Storage Platform (Milton Keynes)

Incident or Maintenance Description:
WHAT?
Pulsant Engineers will be making changes to storage platforms in Milton Keynes. These storage systems provide services to Cloud services as well as dedicated solutions.
WHY?
This is part of ongoing maintenance of our storage platform, which includes software updates and infrastructure changes.

Impact On Services:
During the above planned maintenance, there is an increased risk to storage platform availability.
Due to the redundant nature of the systems no interruption is expected.
Posted on May 28, 10:00 BST
Past Incidents
May 30, 2020

No incidents reported today.

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020
Completed - The scheduled maintenance has been completed.
May 27, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 21:00 BST
Scheduled - Dear Customer,

Please be aware of the following planned maintenance window for UPS Maintenance at our Maidenhead facility - Pulsant 1 only.

WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our Maidenhead facility - Pulsant 1 only

SERVICE IMPACT
NONE - There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.
WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.

WHEN
Work is scheduled to be carried out during the following maintenance windows:

Start: - Tuesday 26th May 2020, commencing at 21:00 BST
End:- Wednesday 27th May 2020 at 06:00 BST.

There will be reduced resilience on the feed being worked on and only working on one unit at a time. The other feed and units will remain unaffected and continuing to provide full resilient protection.

The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.

A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
May 21, 21:13 BST
May 26, 2020
May 25, 2020
Completed - The scheduled maintenance has been completed.
May 25, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 12:00 BST
Scheduled - Services Affected / Facility:
Backup Storage Platform Milton Keynes

Incident or Maintenance Description:
WHAT?
Pulsant Engineers will be making changes to backup storage platforms in Milton Keynes. These storage systems provide backup services to Cloud services as well as dedicated solutions.

WHY?
This is part of ongoing maintenance of our backup storage platform, which includes software updates and infrastructure changes.

Impact On Services:
During the above planned maintenance, there is an increased risk to storage platform availability.
Due to the redundant nature of the systems no interruption is expected.
May 6, 16:43 BST
May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020
Completed - The scheduled maintenance has been completed.
May 22, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 12:00 BST
Scheduled - SUBJECT : PT-18811404 Pulsant Enterprise Cloud Maintenance - Newcastle vCloud


Dear customer,

WHAT?
As part of ongoing performance and reliability improvements, the cloud support team will be carrying out upgrades to the Pulsant Enterprise Cloud infrastructure. This maintenance is for the environment in (*Location*) and includes the Cloud web interface for all sites.

No interruption to normal operation of your Virtual Machines (VMs) is expected.

During the maintenance window, the Customer Cloud Management interface, https://nclccloud.pulsant.com , accessible via the web, will be unavailable for short periods of time.

WHY?
This is part of ongoing maintenance of our cloud platform, which includes software updates and infrastructure changes.

WHEN?
The maintenance will take place during the following window:

START - 22/05/2020 1100
FINISH - 22/05/2020 1300

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team

0845 119 9999
May 22, 11:56 BST
Completed - The scheduled maintenance has been completed.
May 22, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 21:00 BST
Scheduled - Dear Customer,

Please be aware of the following planned maintenance window for UPS Maintenance at our South London Facility - Hall 7 Only

WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our South London Facility - Data Hall 7 only.

SERVICE IMPACT
NONE - There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.
WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.

WHEN
Work is scheduled to be carried out during the following maintenance windows:

Start: - Thursday 21st May 2020, at 21.00 BST
End: - Friday 22nd May 2020, at 06:00 BST.


There will be reduced resilience on the feed being worked on and only working on one unit at a time. The other feed and units will remain unaffected and continuing to provide full resilient protection.

The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.

A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
May 18, 10:44 BST
May 21, 2020
Completed - The scheduled maintenance has been completed.
May 21, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 12:00 BST
Scheduled - Services Affected / Facility:
Backup Storage Platform (Milton Keynes)

Incident or Maintenance Description:
WHAT?
Pulsant Engineers will be making changes to backup storage platforms in (Milton Keynes). These storage systems provide backup services to Cloud services as well as dedicated solutions.

WHY?
This is part of ongoing maintenance of our backup storage platform, which includes software updates and infrastructure changes.

Impact On Services:
During the above planned maintenance, there is an increased risk to storage platform availability.
Due to the redundant nature of the systems no interruption is expected.
May 6, 14:52 BST
Completed - The scheduled maintenance has been completed.
May 21, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 21:00 BST
Scheduled - Dear Customer,

Please be aware of the following planned maintenance window for UPS Maintenance at our South London Facility - Hall 1 Only

WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our South London Facility for Data Hall 1 only.

SERVICE IMPACT
NONE - There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.
WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.

WHEN
Work is scheduled to be carried out during the following maintenance windows:

B Feed
Start: - Wednesday 20th May 2020, commencing at 21.00 BST
End: - Thursday 21st May 2020, at 06:00 BST.

There will be reduced resilience on the feed being worked on and only working on one unit at a time. The other feed and units will remain unaffected and continuing to provide full resilient protection.

The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.

A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
Apr 15, 10:43 BST
May 20, 2020
Completed - The scheduled maintenance has been completed.
May 20, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 12:00 BST
Scheduled - Services Affected / Facility:
Backup Storage Platform South Gyle

Incident or Maintenance Description:
WHAT?
Pulsant Engineers will be making changes to backup storage platforms in South Gyle. These storage systems provide backup services to Cloud services as well as dedicated solutions.

WHY?
This is part of ongoing maintenance of our backup storage platform, which includes software updates and infrastructure changes.

Impact On Services:
During the above planned maintenance, there is an increased risk to storage platform availability.
Due to the redundant nature of the systems no interruption is expected.
May 6, 16:41 BST
Resolved - Engineers have implemented the fix and the customer portal is operational.
May 20, 11:26 BST
Update - Engineers have successfully tested the fix and they are currently applying it.
May 20, 11:01 BST
Update - Engineers have identified the issue and are currently testing the fix.
May 20, 09:13 BST
Identified - Please be advised that we will be undertaking emergency maintenance on the Pulsant customer portal while necessary updates are applied.

This will result in the portal being offline while we perform the maintenance.

We apologise for any inconvenience this may cause.
May 19, 22:19 BST
Resolved - We have been monitoring this and have seen no further issues.
May 20, 08:33 BST
Update - The environment has been stabilized and there have been no drop outs since 17:50, we will continue to monitor.
May 19, 18:55 BST
Update - Engineers are continuing to investigate and monitor traffic.
May 19, 18:02 BST
Monitoring - Engineers have made adjustments to access control lists to reduce unwanted traffic and are monitoring the situation
May 19, 17:33 BST
Investigating - Pulsant have been alerted to intermittent access issues at TVHC1.
Engineers are actively investigating this and are seeing high CPU usage on distribution switches.
May 19, 16:58 BST
May 19, 2020
May 18, 2020
Resolved - This incident has been resolved.
May 18, 10:09 BST
Monitoring - Some services have been restored and engineers are actively working on restoring remaining services.
May 17, 20:06 BST
Identified - Engineers have identified the cause and are currently restoring service.
May 17, 18:45 BST
Investigating - Engineers are currently tracing traffic through the ports connected to the power cycled routers.
May 17, 18:08 BST
Update - The routers have been power cycled, however this has not resolved the issue. Engineers are continuing to investigate further.
May 17, 17:39 BST
Identified - Engineers have identified the connectivity issues are related to 2 routers. These are currently being power cycled in an attempt to restore connectivity.
May 17, 17:11 BST
Update - Engineers are continuing to investigate the connectivity issues.
May 17, 17:01 BST
Investigating - We have received a number of alerts relating to connection issues with Medway Data Centre, engineers are currently investigating this.
May 17, 16:34 BST
May 17, 2020
Resolved - Engineers have now restored services within Telehouse North and will continue to monitor.
They are actively working to establish the root cause and ensure resilience is in place.
May 17, 09:58 BST
Identified - Engineers have identified the damaged router and are currently migrating DNS to an operational router.
May 17, 09:35 BST
Update - We are continuing to investigate this issue.
May 17, 08:54 BST
Investigating - We are currently investigating this issue.
May 17, 08:54 BST
May 16, 2020

No incidents reported.