All Systems Operational
Core Network Operational
90 days ago
100.0 % uptime
Today
Amsterdam Network Operational
Boston Network Operational
Dallas Network Operational
Maidenhead Network Operational
Milton Keynes Network Operational
Newbridge Network Operational
Reading Network Operational
South Gyle Network Operational
South London Network Operational
Transit Provider Operational
Newcastle Network Operational
90 days ago
100.0 % uptime
Today
Medway Network Operational
90 days ago
100.0 % uptime
Today
South Yorkshire Network Operational
90 days ago
100.0 % uptime
Today
Cloud Services Operational
Backup ? Operational
Compute Operational
Storage Operational
Power Supply Operational
Glasgow Operational
Maidenhead Operational
Medway Operational
Milton Keynes Operational
Newbridge Operational
Newcastle Central Operational
Newcastle East Operational
Reading Cadogan House Operational
Reading TVHC1 Operational
Reading TVHC2 Operational
South Gyle Operational
South London Operational
Yorkshire Operational
Environmental Cooling Operational
Glasgow Operational
Maidenhead Operational
Medway Operational
Milton Keynes Operational
Newbridge Operational
Newcastle Central Operational
Newcastle East Operational
Reading Cadogan House Operational
Reading TVHC1 Operational
Reading TVHC2 Operational
South Gyle Operational
South London Operational
Yorkshire Operational
ISP Services Operational
90 days ago
100.0 % uptime
Today
Shared Mail Farm ? Operational
Shared Web Hosting - Linux ? Operational
Shared Web Hosting - Microsoft ? Operational
Shared Database Hosting ? Operational
DSL Services ? Operational
Leased Lines ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Services Affected / Facility:
Backup Storage Platform Edinburgh South Gyle

Incident or Maintenance Description:
WHAT?
Pulsant Engineers will be making changes to backup storage platforms in Edinburgh South Gyle These storage systems provide services to Cloud Backup services.
WHY?
This is part of ongoing maintenance of our storage platform, which includes software updates and infrastructure changes.

Impact On Services:
During the above planned maintenance, there is an increased risk to storage platform availability.
Due to the redundant nature of the systems no interruption is expected.
Posted on Apr 3, 12:52 BST
Past Incidents
Apr 5, 2020

No incidents reported today.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020
Completed - The scheduled maintenance has been completed.
Mar 24, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 21:00 GMT
Scheduled - Dear Customer,

Please be aware of the following planned maintenance window for UPS Maintenance at our Reading TVHC Facility.

WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our Reading TVHC Facility..

SERVICE IMPACT
NONE - There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.
WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.

WHEN
Work is scheduled to be carried out during the following maintenance windows:

Start: - Monday 23rd March 2020, commencing at 21:00 GMT
End:- Tuesday 24th March 2020 at 06:00 GMT.

There will be reduced resilience on the feed being worked on and only working on one unit at a time. The other feed and units will remain unaffected and continuing to provide full resilient protection.

The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.

A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
Mar 6, 09:39 GMT
Completed - The scheduled maintenance has been completed.
Mar 24, 02:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 18:00 GMT
Scheduled - Dear customer,

WHAT?
As part of ongoing performance and reliability improvements, the cloud support team will be carrying out upgrades to the Pulsant Enterprise Cloud infrastructure. This maintenance is for the environment in Reading and includes the Cloud web interface for all sites.

No interruption to normal operation of your Virtual Machines (VMs) is expected.

During the maintenance window, the Customer Cloud Management interface, accessible via the web, will be unavailable for short periods of time.

WHY?
This is part of ongoing maintenance of our cloud platform, which includes software updates and infrastructure changes.

WHEN?
The maintenance will take place during the following window:

START - 23/03/20 18:00
FINISH - 24/03/20 02:00

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0845 119 9999
Mar 13, 16:13 GMT
Mar 22, 2020

No incidents reported.