Identified - On 11th August 2020 Microsoft released the first phase of a two phase patch for vulnerability (CVE-2020-1472) affecting the Netlogon Remote Protocol (also called MS-NRPC) which is an RPC interface that is used exclusively by domain-joined devices. MS-NRPC includes an authentication method and a method of establishing a Netlogon secure channel.

Over the two phases, these updates enforce the specified Netlogon client behaviour to use secure RPC with Netlogon secure channel between member computers and Active Directory (AD) domain controllers (DC).

Affected areas - All Domain controllers, especially where the Netlogon interface is exposed to the internet

Impact to our customers – Medium. The attack vector in most cases will be limited to the internal network. Domain controllers are on an internal network and therefore are not exposed to any potential future exploit of this vulnerability from external sources. The larger concern is the impact of applying the updates to the legacy systems on your network which do not support secure authentication to the domain controller. For this reason we are encouraging customers to take action now and review Microsoft guidance below.

Pulsant actions – We are prioritising applying the updates to any high risk servers which maybe Internet facing. Support teams will continue to work with customers on their patching cycle and support with any concerns around future compatibility with legacy client operating systems.

For further details regarding this vulnerability please follow this link to the Microsoft article CVE-2020-1472 vulnerability

Pulsant recommends that all customers who manage their own servers, follow the guidance detailed in the link above.
Sep 24, 16:05 BST

About This Site

We are the UK’s leading colocation and cloud infrastructure provider.

We provide colocation and cloud infrastructure services from our 10 regional data centres, including integration and management of public cloud, with a core focus on availability, security and connectivity.

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Cloud Backup (Asigra) Edinburgh Operational
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AWS Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
As part of Pulsants ongoing core network management, Pulsant engineers will be performing an at risk maintenance on the Pulsant core network. No outage is expected.

WHY?
The maintenance is to support configuration on our private peering interfaces located at Telehouse East and Telehouse North.

WHEN?
The maintenance will take place during the following window:

START - 02/12/20 22:00 GMT
FINISH - 03/12/20 02:00 GMT

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team

0845 119 9999
Posted on Nov 25, 16:01 GMT
Dear customer,

WHAT?
As part of ongoing performance and reliability improvements, Pulsant will be carrying out maintenance to the Customer Cloud Management interface (cloud.pulsant.com).
No interruption to normal operation of your Virtual Machines (VMs) is expected. During the maintenance window, the web interface will be unavailable for short periods of time.

WHY?
This maintenance is to allow customers to utilise the new HTML5 tenant portal and reduce the reliance on Adobe Flash Player, which has an end of support date of the 31/12/2020.
Once the upgrade has been completed, Pulsant would encourage customers to update their bookmarks to point at the new HTML5 interface. To do so, log in as normal and follow the link which is presented in the yellow banner at the top of the screen. Pulsant will fully deprecate support for the Flash Player interface during Q1 2021 at which time old links will automatically be redirected to the HML5 interface.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team

0845 119 9999
Posted on Nov 30, 14:30 GMT
Past Incidents
Nov 30, 2020

No incidents reported today.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020
Resolved - No further issues observed overnight. Outstanding remedial work is being picked up as part of our normal Support process.
Nov 27, 13:10 GMT
Identified - On 10th November 2020 Microsoft published CVE 2020 17049:

A security feature bypass vulnerability exists in the way Key Distribution Center (KDC) determines if a service ticket can be used for delegation via Kerberos Constrained Delegation (KCD).

To exploit the vulnerability, a compromised service that is configured to use KCD could tamper with a service ticket that is not valid for delegation to force the KDC to accept it.

The update addresses this vulnerability by changing how the KDC validates service tickets used with KCD.

Further details here:
https://msrc.microsoft.com/update-guide/en-US/vulnerability/CVE-2020-17049
https://support.microsoft.com/en-gb/help/4594441/windows-10-update-kb4594441

Pulsant actions – We are currently experiencing an increased ticket volume relating to authentication failures across multiple applications and services. If you believe that you may be suffering service impact due to the above issue please raise a ticket with our support team referencing this post.

Pulsant recommends that all customers who manage their own servers, refer to the guidance detailed in the links above.
Nov 26, 11:52 GMT
Nov 26, 2020
Resolved - This incident has been resolved.
Nov 26, 17:09 GMT
Monitoring - Service has been restored.
Nov 26, 16:26 GMT
Identified - We have found an inconsistency in one of the configuration files which we have corrected. We are carrying out a data integrity check to ensure this has been successful before mounting the file system.
Nov 26, 16:14 GMT
Update - We are continuing to investigate this issue.
Nov 26, 15:48 GMT
Investigating - We are currently investigating this issue.
Nov 26, 15:48 GMT
Completed - The scheduled maintenance has been completed.
Nov 26, 16:40 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 11:00 GMT
Scheduled - Services Affected / Facility: Veeam Backup Storage - Edinburgh South Gyle
Storage Platform - Backup

Incident or Maintenance Description:
WHAT?
Pulsant Engineers will be making changes to storage platforms in Edinburgh South Gyle. These storage systems provide backup services to Cloud services as well as dedicated solutions.
WHY?
This is part of ongoing maintenance of our storage platform, which includes software updates and infrastructure changes.

Impact On Services:
During the above planned maintenance, there will be periods where the Veeam Backup platform will be unavailable.
Nov 4, 15:15 GMT
Nov 25, 2020
Completed - The scheduled maintenance has been completed.
Nov 25, 23:57 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 23:00 GMT
Scheduled - WHAT?
Pulsant engineers have identified a device failure within our Milton Keynes software-defined switching fabric and this requires hardware replacement. No outage is expected.

WHY?
This is required to restore resilience.

WHEN?
The maintenance will take place during the following window:
Start: 25/11/2020 23:00 GMT
End: 26/11/2020 01:00 GMT

The all-clear notification will be sent as soon as the work has been completed.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999
Nov 25, 17:45 GMT
Completed - The scheduled maintenance has been completed.
Nov 25, 22:53 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 22:00 GMT
Scheduled - Dear Customer,

WHAT?
Pulsant engineers have identified an issue within our SDN switching fabric which requires the reload of two switches to resolve. No outage is expected.

WHY?
This is required to correct a traffic forwarding problem identified by Pulsant engineers.

WHEN?
The maintenance will take place during the following window:
Start: 25/11/2020 22:00 GMT
End: 26/11/2020 00:00 GMT

The all-clear notification will be sent as soon as the work has been completed.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999
Nov 25, 15:56 GMT
Completed - The scheduled maintenance has been completed.
Nov 25, 18:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 18:00 GMT
Scheduled - Dear customer,

WHAT?
As part of ongoing performance and reliability improvements, the cloud support team will be carrying out essential maintenance to the Pulsant Enterprise Cloud infrastructure in Milton Keynes and Reading, during which minimal network disruption to customer virtual machines is expected.

WHY?
This is part of essential maintenance of our cloud platform as per vendor recommendations.

WHEN?
The maintenance will take place during the following window:

START - 18/11/20 18:00
FINISH - 25/11/20 23:59

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,

Pulsant Support Team

0845 119 9999
Nov 12, 16:12 GMT
Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020
Completed - The scheduled maintenance has been completed.
Nov 20, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 22:00 GMT
Scheduled - WHAT?
Pulsant engineers will be adding additional core network capacity at our Maidenhead DC and Telehouse East PoP. No outage to your services is expected.

WHY?
This is required to expand network capacity at Maidenhead and Telehouse East.

WHEN?
The maintenance will take place during the following window:

Primary date:
Start: 19/11/2020 22:00 GMT
End: 20/11/2020 00:00 GMT

Backup date:
Start: 23/11/2020 22:00 GMT
End: 24/11/2020 00:00 GMT

The all-clear notification will be sent as soon as the work has been completed.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please s