My Pulsant
All Systems Operational
About This Site
We are the UK’s leading colocation and cloud infrastructure provider.
We provide colocation and cloud infrastructure services from our 14 regional data centres, including integration and management of public cloud, with a core focus on availability, security and connectivity.
Business Continuity
Operational
Cloud Backup (Asigra) Edinburgh
Operational
Cloud Backup (Asigra) Milton Keynes
Operational
Cloud Backup (Asigra) Newcastle
Operational
Cloud Backup (Asigra) Reading
Operational
Cloud Backup (Veeam) Edinburgh
Operational
Cloud Backup (Veeam) Milton Keynes
Operational
Disaster Recovery
Operational
Data Centre Services
Operational
SC-1 - Edinburgh South Gyle
Operational
SC-2 - Edinburgh Medway
Operational
SC-3 - Edinburgh Newbridge
Operational
NE-1 - Newcastle Central
Operational
NE-2 - Newcastle East
Operational
NW-1 - Manchester
Operational
LN-1 - South London
Operational
SE-1 - Milton Keynes
Operational
SE-2 - Maidenhead
Operational
SE-3 - Reading South
Operational
SE-4 - Reading East
Operational
SE-5 - Fareham
Operational
WM-1 - Birmingham
Operational
YH1 - Sheffield
Operational
Managed Cloud
Operational
Cloud Storage Edinburgh
Operational
Cloud Storage Milton Keynes
Operational
Cloud Storage Newcastle Central
Operational
Cloud Storage Newcastle East
Operational
Cloud Storage Reading
Operational
Managed Office 365
Operational
Email Security Services
Operational
Pulsant Cloud LN-1 Croydon
Operational
Pulsant Cloud SC-1 Edinburgh
Operational
Pulsant Cloud NE-1 Newcastle
Operational
Edge Fabric
Operational
Data Centre Connect
Operational
Optical Connect
Operational
Cloud Connect
Operational
Edge Connect
Operational
IP Connect
Operational
Edge Fabric - SC-1 - Edinburgh
Operational
Edge Fabric - SC-2 - Edinburgh
Operational
Edge Fabric - SC-3 - Edinburgh
Operational
Edge Fabric - NE-1 - Newcastle
Operational
Edge Fabric - NE-2 - Newcastle
Operational
Edge Fabric - NW-1 - Manchester
Operational
Edge Fabric - LN-1 - Croydon
Operational
Edge Fabric - SE-1 - Milton Keynes
Operational
Edge Fabric - SE-2 - Maidenhead
Operational
Edge Fabric - SE-3 - Reading South
Operational
Edge Fabric - SE-4 - Reading
Operational
Edge Fabric - SE-5 - Fareham
Operational
Edge Fabric - WM-1 - Birmingham
Operational
Edge Fabric - YH-1 - Rotherham
Operational
Managed Security
Operational
Cloud Protect
Operational
DDoS Protect
Operational
Threat Intelligence Alert
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
CHG0057134 - Planned at Risk Network Maintenance in Reading East, TVHC1 SE-4 IP Fabric - Monday 09/03/2026 2000 GMT - 2300 GMT Mar 9, 2026 20:00-23:00 GMT
Dear Client,
Please be aware of the following planned network maintenance.
What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Reading East, TVHC1 SE-4. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.
Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.
When:
The maintenance will take place during the following window:
Start: Monday 09/03/2026 2000 GMT
End: Monday 09/03/2026 2300 GMT
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Feb 23, 2026 - 09:10 GMT
Please be aware of the following planned network maintenance.
What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Reading East, TVHC1 SE-4. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.
Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.
When:
The maintenance will take place during the following window:
Start: Monday 09/03/2026 2000 GMT
End: Monday 09/03/2026 2300 GMT
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Feb 23, 2026 - 09:10 GMT
CHG0057673 Planned Maintenance - Storage Platform SC-1 Mar 9, 2026 22:00 - Mar 10, 2026 04:00 GMT
Services Affected / Facility:
Storage Platform SC-1
Incident or Maintenance Description:
WHAT?
Pulsant Engineers will be working upon the storage platform in SC-1. These storage systems provide services to Cloud services as well as dedicated solutions.
WHY?
This is part of ongoing maintenance of our platforms, which include software updates and infrastructure changes.
Impact On Services:
This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected.
Posted on Feb 23, 2026 - 09:14 GMT
Storage Platform SC-1
Incident or Maintenance Description:
WHAT?
Pulsant Engineers will be working upon the storage platform in SC-1. These storage systems provide services to Cloud services as well as dedicated solutions.
WHY?
This is part of ongoing maintenance of our platforms, which include software updates and infrastructure changes.
Impact On Services:
This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected.
Posted on Feb 23, 2026 - 09:14 GMT
CHG0057674 Planned Maintenance - Storage Platform NE-1 Mar 11, 2026 22:00 - Mar 12, 2026 04:00 GMT
Services Affected / Facility:
Storage Platform NE-1
Incident or Maintenance Description:
WHAT?
Pulsant Engineers will be working upon the storage platform in NE-1. These storage systems provide services to Cloud services as well as dedicated solutions.
WHY?
This is part of ongoing maintenance of our platforms, which include software updates and infrastructure changes.
Impact On Services:
This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected.
Posted on Feb 23, 2026 - 09:27 GMT
Storage Platform NE-1
Incident or Maintenance Description:
WHAT?
Pulsant Engineers will be working upon the storage platform in NE-1. These storage systems provide services to Cloud services as well as dedicated solutions.
WHY?
This is part of ongoing maintenance of our platforms, which include software updates and infrastructure changes.
Impact On Services:
This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected.
Posted on Feb 23, 2026 - 09:27 GMT
CHG0057139 - Planned at Risk Network Maintenance in Manchester NW-1 IP Fabric - Thursday 12/03/2026 2000 GMT - 2300 GMT Mar 12, 2026 20:00-23:00 GMT
Dear Client,
Please be aware of the following planned network maintenance.
What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Manchester NW-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.
Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.
When:
The maintenance will take place during the following window:
Start: Thursday 12/03/2026 2000 GMT
End: Thursday 12/03/2026 2300 GMT
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Feb 26, 2026 - 11:16 GMT
Please be aware of the following planned network maintenance.
What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Manchester NW-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.
Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.
When:
The maintenance will take place during the following window:
Start: Thursday 12/03/2026 2000 GMT
End: Thursday 12/03/2026 2300 GMT
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Feb 26, 2026 - 11:16 GMT
CHG0057675 Planned Maintenance - Storage Platform LN-1 Mar 12, 2026 22:00 - Mar 13, 2026 04:00 GMT
Services Affected / Facility:
Storage Platform LN-1
Incident or Maintenance Description:
WHAT?
Pulsant Engineers will be working upon the storage platform in LN-1. These storage systems provide services to Cloud services as well as dedicated solutions.
WHY?
This is part of ongoing maintenance of our platforms, which include software updates and infrastructure changes.
Impact On Services:
This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected.
Posted on Feb 23, 2026 - 09:28 GMT
Storage Platform LN-1
Incident or Maintenance Description:
WHAT?
Pulsant Engineers will be working upon the storage platform in LN-1. These storage systems provide services to Cloud services as well as dedicated solutions.
WHY?
This is part of ongoing maintenance of our platforms, which include software updates and infrastructure changes.
Impact On Services:
This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected.
Posted on Feb 23, 2026 - 09:28 GMT
CHG0057161 - Planned at Risk Network Maintenance in Reading East SE-4 IP Fabric - Monday 16/03/2026 2000 GMT - 2300 GMT Mar 16, 2026 20:00-23:00 GMT
Dear Client,
Please be aware of the following planned network maintenance.
What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Reading East SE-4. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.
Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.
When:
The maintenance will take place during the following window:
Start: Monday 16/03/2026 2000 GMT
End: Monday 16/03/2026 2300 GMT
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Mar 02, 2026 - 16:59 GMT
Please be aware of the following planned network maintenance.
What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Reading East SE-4. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.
Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.
When:
The maintenance will take place during the following window:
Start: Monday 16/03/2026 2000 GMT
End: Monday 16/03/2026 2300 GMT
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Mar 02, 2026 - 16:59 GMT
CHG0057929 - Planned Maintenance - SE-1 Asigra N+1 Clusters Mar 17, 2026 13:00-16:00 GMT
Update -
We will be undergoing scheduled maintenance during this time.
Mar 03, 2026 - 09:27 GMT
Mar 03, 2026 - 09:27 GMT
Scheduled -
Dear Client,
WHAT
Per vendor guidelines, Pulsant engineers will upgrade the Milton Keynes Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program.
SERVICE IMPACT
During the maintenance window, there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores.
WHY
This work is part of the ongoing Product Development and Maintenance Program and is recommended by the vendor to ensure the latest product fixes and features are available.
WHEN
Work is scheduled to be carried out during the following maintenance window:
Start: Tuesday 17th March 2026 at 13:00
End: Tuesday 17th March 2026 at 16:00
If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.
Regards,
Pulsant Support Team
0345 1199 999
Mar 03, 2026 - 09:25 GMT
WHAT
Per vendor guidelines, Pulsant engineers will upgrade the Milton Keynes Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program.
SERVICE IMPACT
During the maintenance window, there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores.
WHY
This work is part of the ongoing Product Development and Maintenance Program and is recommended by the vendor to ensure the latest product fixes and features are available.
WHEN
Work is scheduled to be carried out during the following maintenance window:
Start: Tuesday 17th March 2026 at 13:00
End: Tuesday 17th March 2026 at 16:00
If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.
Regards,
Pulsant Support Team
0345 1199 999
Mar 03, 2026 - 09:25 GMT
CHG0057166 - Planned at Risk Network Maintenance in Edinburgh SC-2 IP Fabric - Tuesday 17/03/2026 2000 GMT - 2300 GMT Mar 17, 2026 20:00-23:00 GMT
Dear Client,
Please be aware of the following planned network maintenance.
What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Edinburgh SC-2. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.
Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.
When:
The maintenance will take place during the following window:
Start: Tuesday 17/03/2026 2000 GMT
End: Tuesday 17/03/2026 2300 GMT
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Mar 03, 2026 - 08:37 GMT
Please be aware of the following planned network maintenance.
What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Edinburgh SC-2. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.
Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.
When:
The maintenance will take place during the following window:
Start: Tuesday 17/03/2026 2000 GMT
End: Tuesday 17/03/2026 2300 GMT
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Mar 03, 2026 - 08:37 GMT
CHG0057931 - Planned Maintenance - SC-1 Asigra N+1 Clusters Mar 18, 2026 13:00-16:00 GMT
Dear Client,
WHAT
Per vendor guidelines, Pulsant engineers will upgrade the Edinburgh Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program.
SERVICE IMPACT
During the maintenance window, there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores.
WHY
This work is part of the ongoing Product Development and Maintenance Program and is recommended by the vendor to ensure the latest product fixes and features are available.
WHEN
Work is scheduled to be carried out during the following maintenance window:
Start: Wednesday 18th March 2026 at 13:00
End: Wednesday 18th March 2026 at 16:00
If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.
Regards,
Pulsant Support Team
0345 1199 999
Posted on Mar 03, 2026 - 09:26 GMT
WHAT
Per vendor guidelines, Pulsant engineers will upgrade the Edinburgh Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program.
SERVICE IMPACT
During the maintenance window, there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores.
WHY
This work is part of the ongoing Product Development and Maintenance Program and is recommended by the vendor to ensure the latest product fixes and features are available.
WHEN
Work is scheduled to be carried out during the following maintenance window:
Start: Wednesday 18th March 2026 at 13:00
End: Wednesday 18th March 2026 at 16:00
If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.
Regards,
Pulsant Support Team
0345 1199 999
Posted on Mar 03, 2026 - 09:26 GMT
CHG0057162 - Planned at Risk Network Maintenance in Manchester NW-1 IP Fabric - Thursday 19/03/2026 2000 GMT - 2300 GMT Mar 19, 2026 20:00-23:00 GMT
Dear Client,
Please be aware of the following planned network maintenance.
What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Manchester NW-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.
Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.
When:
The maintenance will take place during the following window:
Start: Thursday 19/03/2026 2000 GMT
End: Thursday 19/03/2026 2300 GMT
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Mar 05, 2026 - 09:16 GMT
Please be aware of the following planned network maintenance.
What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Manchester NW-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.
Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.
When:
The maintenance will take place during the following window:
Start: Thursday 19/03/2026 2000 GMT
End: Thursday 19/03/2026 2300 GMT
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Mar 05, 2026 - 09:16 GMT