All Systems Operational

About This Site

We are the UK’s leading colocation and cloud infrastructure provider.

We provide colocation and cloud infrastructure services from our 10 regional data centres, including integration and management of public cloud, with a core focus on availability, security and connectivity.

Business Continuity Operational
90 days ago
99.99 % uptime
Today
Cloud Backup (Asigra) Edinburgh Operational
90 days ago
99.95 % uptime
Today
Cloud Backup (Asigra) Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Asigra) Newcastle Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Asigra) Reading Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Veeam) Edinburgh Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Veeam) Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery Operational
90 days ago
100.0 % uptime
Today
Data Centre Services Operational
90 days ago
100.0 % uptime
Today
Edinburgh Medway Operational
90 days ago
100.0 % uptime
Today
Edinburgh Newbridge Operational
90 days ago
100.0 % uptime
Today
Edinburgh South Gyle Operational
90 days ago
100.0 % uptime
Today
Glasgow Operational
90 days ago
100.0 % uptime
Today
Maidenhead Operational
90 days ago
100.0 % uptime
Today
Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Newcastle Central Operational
90 days ago
100.0 % uptime
Today
Newcastle East Operational
90 days ago
100.0 % uptime
Today
Reading Operational
90 days ago
100.0 % uptime
Today
Sheffield Operational
90 days ago
100.0 % uptime
Today
South London Operational
90 days ago
100.0 % uptime
Today
Managed Cloud Operational
90 days ago
100.0 % uptime
Today
Azure Operational
90 days ago
100.0 % uptime
Today
AWS Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Edinburgh Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Newcastle Central Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Newcastle East Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Reading Operational
90 days ago
100.0 % uptime
Today
Managed Office 365 Operational
90 days ago
100.0 % uptime
Today
Pulsant Enterprise Cloud (PEC) Edinburgh Operational
90 days ago
100.0 % uptime
Today
Pulsant Enterprise Cloud (PEC) Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Pulsant Enterprise Cloud (PEC) Newcastle Central Operational
90 days ago
100.0 % uptime
Today
Pulsant Enterprise Cloud (PEC) Newcastle East Operational
90 days ago
100.0 % uptime
Today
Pulsant Enterprise Cloud (PEC) Reading Operational
90 days ago
100.0 % uptime
Today
Cloud Desktop Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Cloud Desktop Edinburgh Operational
90 days ago
100.0 % uptime
Today
Managed Networks Operational
90 days ago
99.93 % uptime
Today
Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Maidenhead Operational
90 days ago
99.74 % uptime
Today
Medway Operational
90 days ago
100.0 % uptime
Today
Milton Keynes Operational
90 days ago
99.74 % uptime
Today
Newcastle Operational
90 days ago
100.0 % uptime
Today
Newbridge Operational
90 days ago
100.0 % uptime
Today
Reading Operational
90 days ago
100.0 % uptime
Today
South Gyle Operational
90 days ago
100.0 % uptime
Today
South London Operational
90 days ago
99.74 % uptime
Today
South Yorkshire Operational
90 days ago
100.0 % uptime
Today
Leased Lines Operational
90 days ago
100.0 % uptime
Today
xDSL Services Operational
90 days ago
100.0 % uptime
Today
Managed Security Operational
90 days ago
100.0 % uptime
Today
Cloud Protect Operational
90 days ago
100.0 % uptime
Today
DDoS Protect Operational
90 days ago
100.0 % uptime
Today
Threat Intelligence Alert Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dear customer,

WHAT?
As part of ongoing performance and reliability improvements, the cloud support team will be carrying out upgrades to the Pulsant Enterprise Cloud Desktop infrastructure. This maintenance is for the environment in Edinburgh.

No interruption to normal operation of your Desktop is expected.


WHY?
This is part of ongoing maintenance of our cloud platform, which includes software updates and infrastructure changes.


If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team

0845 119 9999
Posted on Jan 18, 14:07 GMT
As part of Pulsants ongoing core network management, Pulsant engineers will be performing an at risk maintenance on the Pulsant core network. No outage is expected.

WHY?
The maintenance is to support configuration on our private peering interfaces located at Telehouse East and Telehouse North.

WHEN?
The maintenance will take place during the following window:

START - 27/01/21 22:00 GMT
FINISH - 28/01/21 02:00 GMT

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team

0845 119 9999
Posted on Jan 21, 09:14 GMT
Services Affected / Facility:
Enterprise Cloud Platform Web Interface nclccloud.pulsant.com

Incident or Maintenance Description:
WHAT?
As part of ongoing performance and reliability improvements, the cloud support team will be carrying out maintenance to the Pulsant Enterprise Cloud web interface.
No interruption to normal operation of your Virtual Machines (VMs) is expected.
During the maintenance window, the Customer Cloud Management interface, accessible via the web, will be unavailable for short periods of time.

WHY?
This is part of ongoing maintenance of our cloud platform.

Impact On Services:
Access to the Cloud Portal may be interrupted for some or all of the maintenance period.
Posted on Jan 18, 13:38 GMT
Services Affected / Facility:
Enterprise Cloud Platform Web Interface cloud.pulsant.com

Incident or Maintenance Description:
WHAT?
As part of ongoing performance and reliability improvements, the cloud support team will be carrying out maintenance to the Pulsant Enterprise Cloud web interface.
No interruption to normal operation of your Virtual Machines (VMs) is expected.
During the maintenance window, the Customer Cloud Management interface, accessible via the web, will be unavailable for short periods of time.

WHY?
This is part of ongoing maintenance of our cloud platform.

Impact On Services:
Access to the Cloud Portal may be interrupted for some or all of the maintenance period.
Posted on Jan 18, 13:39 GMT
Dear customer,

WHAT?
As part of ongoing performance and reliability improvements, the cloud support team will be carrying out upgrades to the Pulsant Enterprise Cloud infrastructure. This maintenance is for the environment in MKN1,EDI3 and RDG3, this also includes the Cloud web interface for all sites.

No interruption to normal operation of your Virtual Machines (VMs) is expected.

During the maintenance window, the Customer Cloud Management interface, accessible via the web, will be unavailable for short periods of time.

WHY?
This is part of ongoing maintenance of our cloud platform, which includes software updates and infrastructure changes.

WHEN?
The maintenance will take place during the following window:

Start: 13/02/2021 08:00 GMT
End: 14/02/2021 18:00 GMT

Please note no work will be carried out between 13/02/2021 19:00 and 14/02/2021 08:00

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team

0845 119 9999
Posted on Jan 13, 14:51 GMT
Past Incidents
Jan 21, 2021

No incidents reported today.

Jan 20, 2021
Completed - The scheduled maintenance has been completed.
Jan 20, 19:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 08:30 GMT
Scheduled - Dear Customer,

WHAT
Pulsant engineers will be upgrading the Milton Keynes Veeam MSP Platform as part of our ongoing Product Development and Maintenance Program in accordance to Vendor guidelines.

SERVICE IMPACT
During the maintenance window there will be an expected interruption to service availability between 09:30 - 14:00 affecting both Backups and Restores.

WHY
This work is part of the ongoing Product Development and Maintenance Program and recommended by the Vendor ensuring the latest product fixes and features are available.

WHEN
Work is scheduled to be carried out during the following maintenance window:

Start: Wednesday 20th January 2021 at 08:00 GMT
End: Wednesday 20th January 2021 at 19:00 GMT

An interruption to service is expected between 09:30 - 14:00 GMT

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
0845 1199 999
Jan 20, 08:16 GMT
Jan 19, 2021
Completed - The scheduled maintenance has been completed.
Jan 19, 02:15 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 18:16 GMT
Scheduled - WHAT?
The Pulsant cloud support team will be carrying out upgrades to the Pulsant Enterprise Cloud infrastructure. This maintenance is for the environment in Milton Keynes. Due to the nature of the maintenance there is an increased risk that virtual servers will experience an outage while modules are reloaded.

WHY?
This maintenance has been scheduled in response to vendor recommendations.

Start: 18/01/2021 18:00 GMT
End: 19/11/2021 02:00 GMT

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team

0845 119 9999
Jan 18, 18:09 GMT
Completed - The scheduled maintenance has been completed.
Jan 19, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 23:00 GMT
Scheduled - Dear Customer

WHAT?
Pulsant engineers have identified a component failure within a device in our Milton Keynes distribution layer and this requires a hardware replacement. Customers serviced by this component have no resilience until this is replaced. Customers that are serviced by this device will be AT RISK of loss of resilience while the maintenance is carried out.

WHY?
This is required to restore resilience.

WHEN?
The maintenance will take place during the following window:
Start: 18/01/2021 23:00 GMT
End: 19/01/2021 01:00 GMT

The all-clear notification will be sent as soon as the work has been completed.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999
Jan 18, 16:42 GMT
Jan 18, 2021
Jan 17, 2021

No incidents reported.

Jan 16, 2021
Completed - The scheduled maintenance has been completed.
Jan 16, 16:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 09:00 GMT
Scheduled - Dear Customer,

WHAT?
As part of device lifecycle management, customers on shared firewalls in Newcastle Central will be moved to new devices, this migration will require interruption to service and will be kept to a minimum.

WHY?
This is part of ongoing device lifecycle replacement programs.

WHEN?
The maintenance will take place during the following window:

Start: 16/02/2021 09:00 GMT
End: 16/02/2021 16:00 GMT

Please note, no customer is expected to have an outage longer than 45 minutes within the above window.

If you have any questions, or believe an outage after this window could be related to the work, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team

0845 119 9999
Jan 16, 06:51 GMT
Completed - The scheduled maintenance has been completed.
Jan 16, 10:51 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 09:15 GMT
Scheduled - Our ticketing system and customer portal requires emergency maintenance this morning.

The portal will be unavailable for up to 2 hours (0915-1115)

Tickets submitted via email will be received and processed once the maintenance is complete. Urgent matters should be reported by phone to our Customer Support team on 0345 11 99 999
Jan 16, 09:04 GMT
Jan 15, 2021
Resolved - Mail is continuing to flow as expected.

This incident is now being marked as resolved.
Jan 15, 15:29 GMT
Monitoring - The scheduled maintenance was completed successfully, all mail is flowing as expected.
Pulsant engineers are continuing to monitor the platform.
Jan 15, 09:10 GMT
Update - The following maintenance window has been scheduled to complete the migration.

Start: 14/01/2021 @ 20:00 GST
End: 15/01/2021 @ 01:00 GST

During this maintenance the mail services will be unavailable for short periods of time.

If you have any questions, please raise a ticket or contact your service manager.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team

0845 119 9999
Jan 14, 18:01 GMT
Identified - Pulsant engineers completed part of the work within the maintenance window.
A further maintenance window will be needed to complete the migration, this will be scheduled accordingly.

At present all mail is flowing as expected.
Jan 13, 17:11 GMT
Investigating - WHAT?
Pulsant engineers have been alerted to mail flow issues affecting the onyx mail platform.
This system has been listed on several blacklists, which is causing issues with mail flow.

There have been various changes to the current server configuration, which has mitigated some of the issues and allowed for de-listing from blacklists.
However, due to the legacy configuration of the mail server, a replacement mail server has been commissioned.


WHY?
Given the current impact on mail flow, an emergency change has been scheduled and approved to restore full system stability.
During this time there will be disruption to mail flow, as current mail queues are flushed and the new server is brought online.


WHEN?
The maintenance will take place during the following window:

Start: 12/01/2021 @ 20:00 GST
End: 13/01/2021 @ 01:30 GST

During this maintenance the mail services will be unavailable for short periods of time.

If you have any questions, please raise a ticket or contact your service manager.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team

0845 119 9999
Jan 12, 17:31 GMT
Jan 14, 2021
Jan 13, 2021
Resolved - This incident has been resolved
Jan 13, 13:25 GMT
Monitoring - We have resolved the connectivity issues and are continuing to monitor to ensure stability.
Jan 13, 12:33 GMT
Identified - Customers may experience connection drops when trying to call in. We are taking steps to resolve this issue and in the meantime calls will be re-routed via an alternate method.
Jan 13, 11:12 GMT
Jan 12, 2021
Jan 11, 2021
Resolved - We can confirm that we are patched in accordance with the latest guidance from Solarwinds and are cotinuing to monitor for any further updates.
Jan 11, 11:25 GMT
Update - Pulsant remains vigilant and continues to monitor updates from Solarwinds along with other security channels in the industry. There have been no additional concerns raised since the previous update posted on 21st December.
Dec 29, 14:55 GMT
Update - We continue to wa