In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 09, 2026 - 20:00 BST
Scheduled - Dear Client,

Please be aware of the following planned network maintenance.

What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our Pulsant Cloud IP Fabric switches located in Edinburgh South Gyle SC-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.

Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.

When:
The maintenance will take place during the following window:

Start: Tuesday 09/06/2026 2000 BST
End: Tuesday 09/06/2026 2300 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com


Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999

Jun 9, 2026 20:00-23:00 BST

About This Site

We are the UK’s leading colocation and cloud infrastructure provider.

We provide colocation and cloud infrastructure services from our 14 regional data centres, including integration and management of public cloud, with a core focus on availability, security and connectivity.

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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
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No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

CHG0059476 - Planned at Risk Network Maintenance in Croydon LN-1 IP Fabric - Wednesday 10/06/2026 2000 BST - 2300 BST Jun 10, 2026 20:00-23:00 BST

Dear Client,

Please be aware of the following planned network maintenance.

What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Croydon LN-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.

Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.

When:
The maintenance will take place during the following window:

Start: Wednesday 10/06/2026 2000 BST
End: Wednesday 10/06/2026 2300 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com


Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999

Posted on May 27, 2026 - 10:56 BST

CHG0059736 - Planned at Risk Network Maintenance in Newcastle NE-1 IP Fabric - Thursday 11/06/2026 2000 BST - 2300 BST Jun 11, 2026 20:00-23:00 BST

Dear Client,

Please be aware of the following planned network maintenance.

What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Newcastle NE-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.

Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.

When:
The maintenance will take place during the following window:

Start: Thursday 11/06/2026 2000 BST
End: Thursday 11/06/2026 2300 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999

Posted on May 28, 2026 - 11:02 BST

CHG0059750 - RESCHEDULED Planned at Risk Network Maintenance to insert new Fareham DC (SE-5) into Pulsant Core Network - Thursday 11/06/2026 22:00 BST - Thursday 11/06/2026 23:59 BST Jun 11, 2026 22:00 - Jun 12, 2026 00:00 BST

Dear Client,

Due to some miscommunication with dates this maintenance has been rescheduled.

Please be aware of the following planned network maintenance.

What:

As part of our growth plans, Pulsant acquired a new data centre site last year. This work is to connect this new facility in Fareham to our core network.
No outage is expected to your services. As this is core network change a period of at risk should be observed during the below noted times.

Why:
Provide Edge Fabric services to Fareham DC (SE-5).

When:
The maintenance will take place during the following window:

Start: Thursday 11/06/2026 22:00 BST
End: Thursday 11/06/2026 23:59 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.

Regards,
Pulsant Support Team
0345 119 9999

Posted on May 29, 2026 - 09:02 BST

CHG0059788 - Scheduled Upgrade of Morpheus Cloud Management Platform Jun 15, 2026 17:00-23:59 BST

Dear client,

WHAT?
Pulsant engineers will be performing maintenance upon Pulsant Cloud Morpheus management platform. This platform provides cloud account management capabilities via publicly accessible https://cmp.pulsant.com URL.

This is an At Risk notification, there will be a short interruption to the service so temporary service outage is expected as part of this maintenance however this work will not affect or disrupt in any way client infrastructure running on Pulsant Cloud. Only the Pulsant Cloud management interface will be affected during the maintenance period.

WHY?
This is part of ongoing maintenance of our platforms, which include software updates and infrastructure changes.

WHEN?
The maintenance will take place during the following window:

Start: 15/06/2026 17:00 BST
End: 15/06/2026 23:59 BST

If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999

Posted on Jun 01, 2026 - 13:35 BST

CHG0057564 - Planned at Risk Network Maintenance in Newcastle NE-2 IP Fabric - Monday 15/06/2026 2000 BST - 2300 BST Jun 15, 2026 20:00-23:00 BST

Dear Client,

Please be aware of the following planned network maintenance.

What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Newcastle NE-2. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.

Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.

When:
The maintenance will take place during the following window:

Start: Monday 15/06/2026 2000 BST
End: Monday 15/06/2026 2300 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999

Posted on Jun 01, 2026 - 08:47 BST

CHG0059733 - Planned Maintenance - SE-1 Asigra N+1 Clusters Jun 16, 2026 09:00-17:00 BST

Dear Client,

WHAT
Per vendor guidelines, Pulsant engineers will upgrade the Milton Keynes Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program.

SERVICE IMPACT
During the maintenance window, there will be an expected interruption to service availability between 09:00 - 17:00 affecting both Backups and Restores.

WHY
This work is part of the ongoing Product Development and Maintenance Program and is recommended by the vendor to ensure the latest product fixes and features are available.

WHEN
Work is scheduled to be carried out during the following maintenance window:

Start: Tuesday 16th June 2026 at 09:00
End: Tuesday 16th June 2026 at 17:00

If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.

Regards,
Pulsant Support Team
0345 1199 999

Posted on Jun 01, 2026 - 08:47 BST

CHG0059844 - Planned at Risk Network Maintenance Newcastle NE-1 Pulsant Cloud FortiGate Firewalls - Tuesday 16/06/2026 1800 BST - 2000 BST Jun 16, 2026 18:00-20:00 BST

Dear Client,

Please be aware of the following planned network maintenance.

What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our Pulsant Cloud management Firewalls located in Newcastle NE-1. During this time, access to cmp.pulsant.com will be considered as at-risk. As with any maintenance activity, there is an element of risk although there is no expected impact to this service. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.

Why:
This work is required to upgrade the software on our management Firewall estate at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.

When:
The maintenance will take place during the following window:

Start: Tuesday 16/06/2026 1800 BST
End: Tuesday 16/06/2026 2000 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999

Posted on Jun 05, 2026 - 12:38 BST

CHG0057705 - Planned at Risk Network Maintenance in Manchester NW-1 IP Fabric - Tuesday 16/06/2026 2000 BST - 2300 BST Jun 16, 2026 20:00-23:00 BST

Dear Client,

Please be aware of the following planned network maintenance.

What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Manchester NW-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.

Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.

When:
The maintenance will take place during the following window:

Start: Tuesday 16/06/2026 2000 BST
End: Tuesday 16/06/2026 2300 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999

Posted on Jun 02, 2026 - 08:32 BST

CHG0059734 - Planned Maintenance - SC-1 Asigra N+1 Clusters Jun 17, 2026 09:00-17:00 BST

Dear Client,

WHAT
Per vendor guidelines, Pulsant engineers will upgrade the Edinburgh Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program.

SERVICE IMPACT
During the maintenance window, there will be an expected interruption to service availability between 09:00 - 17:00 affecting both Backups and Restores.

WHY
This work is part of the ongoing Product Development and Maintenance Program and is recommended by the vendor to ensure the latest product fixes and features are available.

WHEN
Work is scheduled to be carried out during the following maintenance window:

Start: Wednesday 17th June 2026 at 09:00
End: Wednesday 17th June 2026 at 17:00

If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.

Regards,
Pulsant Support Team
0345 1199 999

Posted on Jun 01, 2026 - 08:48 BST

CHG0057552 - Planned at Risk Network Maintenance in Croydon LN-1 IP Fabric - Wednesday 17/06/2026 2000 BST- 2300 BST Jun 17, 2026 20:00-23:00 BST

Dear Client,

Please be aware of the following planned network maintenance.

What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Croydon LN-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.

Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.

When:
The maintenance will take place during the following window:

Start: Wednesday 17/06/2026 2000 BST
End: Wednesday 17/06/2026 2300 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999

Posted on Jun 03, 2026 - 12:02 BST

CHG0059839 - Planned at Risk Network Maintenance Core Network Route Reflector - Thursday 18/06/2026 2000 BST - 2300 BST Jun 18, 2026 20:00-23:00 BST

Dear Client,

Please be aware of the following planned network maintenance.

What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on one of our Core Network Route Reflectors. As with any maintenance activity, there is an element of risk, although there is no expected impact to service. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.

Why:
This work is required to upgrade the software on our Core Network Route Reflectors at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.

When:
The maintenance will take place during the following window:

Start: Thursday 18/06/2026 2000 BST
End: Thursday 18/06/2026 2300 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999

Posted on Jun 04, 2026 - 08:45 BST

CHG0059312 - Planned at Risk Network Maintenance Core Network Route Reflector - Monday 22/06/2026 2000 BST - 2300 BST Jun 22, 2026 20:00-23:00 BST

Dear Client,

Please be aware of the following planned network maintenance.

What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on one of our Core Network Route Reflectors. As with any maintenance activity, there is an element of risk, although there is no expected impact to service. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.

Why:
This work is required to upgrade the software on our Core Network Route Reflectors at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.

When:
The maintenance will take place during the following window:

Start: Monday 22/06/2026 2000 BST
End: Monday 22/06/2026 2300 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com


Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999

Posted on Jun 08, 2026 - 10:14 BST

CHG0059814 - Planned at Risk Network Maintenance in Reading SE-4 IP Fabric - Tuesday 23/06/2026 2000 BST - 2300 BST Jun 23, 2026 20:00-23:00 BST

Dear Client,

Please be aware of the following planned network maintenance.

What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Reading SE-4. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.

Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.

When:
The maintenance will take place during the following window:

Start: Tuesday 23/06/2026 2000 BST
End: Tuesday 23/06/2026 2300 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999

Posted on Jun 09, 2026 - 09:08 BST
Jun 9, 2026

Unresolved incident: CHG0057958 - Planned at Risk Network Maintenance Edinburgh South Gyle SC-1 Pulsant Cloud IP Fabric - 09/06/2026 2000 BST - 2300 BST.

Jun 8, 2026
Completed - The scheduled maintenance has been completed.
Jun 8, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 20:00 BST
Scheduled - Dear Client,

Please be aware of the following planned network maintenance.

What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our Pulsant Cloud IP Fabric switches located in South London LN-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.

Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.

When:
The maintenance will take place during the following window:

Start: Monday 08/06/2026 2000 BST
End: Monday 08/06/2026 2300 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com


Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999

May 27, 10:49 BST
Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026
Completed - The scheduled maintenance has been completed.
Jun 4, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 20:00 BST
Scheduled - Dear Client,

Please be aware of the following planned network maintenance.

What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our Pulsant Cloud IP Fabric switches located in Edinburgh South Gyle SC-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.

Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.

When:
The maintenance will take place during the following window:

Start: Thursday 04/06/2026 2000 BST
End: Thursday 04/06/2026 2300 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com


Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999

May 21, 09:14 BST
Completed - The scheduled maintenance has been completed.
Jun 4, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 09:00 BST
Scheduled - Services Affected / Facility:
Storage Platform Edinburgh

Incident or Maintenance Description:
WHAT?
Pulsant Engineers will be working with our storage system vendor to replace a faulty component within a redundant configuration. This system provides storage services to Private & Enterprise Cloud services.
WHY?
This maintenance is in response to a proactive alert raised by system monitoring and required to prevent any potential future outage.


Impact On Services:
This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected.

Jun 2, 09:40 BST
Jun 3, 2026
Completed - The scheduled maintenance has been completed.
Jun 3, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 20:00 BST
Scheduled - Dear Client,

Please be aware of the following planned network maintenance.

What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Telehouse THN1/THE1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.

Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.

When:
The maintenance will take place during the following window:

Start: Wednesday 03/06/2026 2000 BST
End: Wednesday 03/06/2026 2300 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999

May 20, 13:19 BST
Jun 2, 2026
Completed - The scheduled maintenance has been completed.
Jun 2, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 20:00 BST
Scheduled - Dear Client,

Please be aware of the following planned network maintenance.

What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Newcastle NE-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.

Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.

When:
The maintenance will take place during the following window:

Start: Tuesday 02/06/2026 2000 BST
End: Tuesday 02/06/2026 2300 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999

May 19, 08:56 BST
Jun 1, 2026
Completed - The scheduled maintenance has been completed.
Jun 1, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 20:00 BST
Scheduled - Dear Client,

Please be aware of the following planned network maintenance.

What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Newcastle East. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.

Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.

When:
The maintenance will take place during the following window:

Start: Monday 01/06/2026 2000 BST
End: Monday 01/06/2026 2300 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999

May 18, 10:31 BST
May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026
Completed - The scheduled maintenance has been completed.
May 28, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 20:00 BST
Scheduled - Dear Client,

Please be aware of the following planned network maintenance.

What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our Pulsant Cloud IP Fabric switches located in Newcastle NE-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.

Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.

When:
The maintenance will take place during the following window:

Start: Thursday 28/05/2026 2000 BST
End: Thursday 28/05/2026 2300 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999

May 14, 11:46 BST
May 27, 2026
Completed - The scheduled maintenance has been completed.
May 27, 23:59 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 18:00 BST
Scheduled - Dear client,

WHAT?
Pulsant engineers will be performing maintenance upon Pulsant Cloud Morpheus management platform. This platform provides cloud account management capabilities via publicly accessible https://cmp.pulsant.com URL.

This is an At Risk notification, there will be a short interruption to the service so temporary service outage is expected as part of this maintenance however this work will not affect or disrupt in any way client infrastructure running on Pulsant Cloud. Only the Pulsant Cloud management interface will be affected during the maintenance period.

WHY?
This is part of ongoing maintenance of our platforms, which include software updates and infrastructure changes.

WHEN?
The maintenance will take place during the following window:

Start: 27/05/2026 18:00 GMT
End: 27/05/2026 23:59 GMT

If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999

May 13, 14:48 BST
Completed - Pulsant Network Operations can now confirm that this work has been completed.
May 27, 21:02 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 20:00 BST
Scheduled - Dear Client,

Please be aware of the following planned network maintenance.

What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our Pulsant Cloud IP Fabric switches located in Croydon LN-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.

Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.

When:
The maintenance will take place during the following window:

Start: Wednesday 27/05/2026 2000 BST
End: Wednesday 27/05/2026 2300 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999

May 13, 09:04 BST
Completed - The scheduled maintenance has been completed.
May 27, 18:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 09:00 BST
Scheduled - Dear Client,

Please be aware of the following planned maintenance window for our Monitoring Platform.

WHAT

In keeping with the vendors recommendations, we will be carrying out scheduled maintenance of our monitoring systems.

WHY

This is part of ongoing upgrades of our monitoring platform to provide increased resiliency and performance.

WHEN
The maintenance will take place during the following window:

Start: 26/05/2026 @ 09:00:00 BST
End: 27/05/2026 @ 18:00:00 BST

SERVICE IMPACT NONE

There will be no planned service impact, this is an advisory note, as there will be reduced visibility of infrastructure performance metrics.


Please note that during this period it is essential to highlight any potential performance issues via the Client Services Team.

A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window. If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
0345 1199 999

May 12, 14:38 BST
Resolved - This incident has been resolved.
May 27, 10:20 BST
Identified - A fix has been identified and engineers are working to implement this now.

Please continue to contact Pulsant Support on 0345 119 9999 or via the Pulsant Portal - https://portal.pulsant.com/ for any urgent issues.

Thank you for your continued patience

May 26, 15:54 BST
Investigating - We are currently experiencing an issue with our ticket logging system wherein emails are not creating cases or updating cases as expected.

If you require assistance urgently, please contact Pulsant Support on 0345 119 9999 or via the Pulsant Portal - https://portal.pulsant.com/

We apologise for the inconvenience this may be causing you.

Updates will be provided as soon as possible.

May 26, 11:37 BST
May 26, 2026
Completed - The scheduled maintenance has been completed.
May 26, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 20:00 BST
Scheduled - Dear Client,

Please be aware of the following planned network maintenance.

What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Manchester NW-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.

Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.

When:
The maintenance will take place during the following window:

Start: Tuesday 26/05/2026 2000 BST
End: Tuesday 26/05/2026 2300 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999

May 12, 11:09 BST
Resolved - This incident has been resolved.
May 26, 08:51 BST
Monitoring - These issues have now been resolved and any delayed cases are being worked through urgently.

We will continue to monitor and provide updates when required.

May 25, 18:51 BST
Investigating - We are currently experiencing an issue with our ticket logging system wherein emails are not creating cases or updating cases as expected.

If you require assistance urgently, please contact Pulsant Support on 0345 119 9999 or via the Pulsant Portal - https://portal.pulsant.com/

We apologise for the inconvenience this may be causing you.

Updates will be provided as soon as possible.

May 25, 16:50 BST