My Pulsant
All Systems Operational
About This Site
We are the UK’s leading colocation and cloud infrastructure provider.
We provide colocation and cloud infrastructure services from our 14 regional data centres, including integration and management of public cloud, with a core focus on availability, security and connectivity.
Business Continuity
Operational
Cloud Backup (Asigra) Edinburgh
Operational
Cloud Backup (Asigra) Milton Keynes
Operational
Cloud Backup (Asigra) Newcastle
Operational
Cloud Backup (Asigra) Reading
Operational
Cloud Backup (Veeam) Edinburgh
Operational
Cloud Backup (Veeam) Milton Keynes
Operational
Disaster Recovery
Operational
Data Centre Services
Operational
SC-1 - Edinburgh South Gyle
Operational
SC-2 - Edinburgh Medway
Operational
SC-3 - Edinburgh Newbridge
Operational
NE-1 - Newcastle Central
Operational
NE-2 - Newcastle East
Operational
NW-1 - Manchester
Operational
LN-1 - South London
Operational
SE-1 - Milton Keynes
Operational
SE-2 - Maidenhead
Operational
SE-3 - Reading South
Operational
SE-4 - Reading East
Operational
SE-5 - Fareham
Operational
WM-1 - Birmingham
Operational
YH1 - Sheffield
Operational
Managed Cloud
Operational
Cloud Storage Edinburgh
Operational
Cloud Storage Milton Keynes
Operational
Cloud Storage Newcastle Central
Operational
Cloud Storage Newcastle East
Operational
Cloud Storage Reading
Operational
Managed Office 365
Operational
Email Security Services
Operational
Pulsant Cloud LN-1 Croydon
Operational
Pulsant Cloud SC-1 Edinburgh
Operational
Pulsant Cloud NE-1 Newcastle
Operational
Edge Fabric
Operational
Data Centre Connect
Operational
Optical Connect
Operational
Cloud Connect
Operational
Edge Connect
Operational
IP Connect
Operational
Edge Fabric - SC-1 - Edinburgh
Operational
Edge Fabric - SC-2 - Edinburgh
Operational
Edge Fabric - SC-3 - Edinburgh
Operational
Edge Fabric - NE-1 - Newcastle
Operational
Edge Fabric - NE-2 - Newcastle
Operational
Edge Fabric - NW-1 - Manchester
Operational
Edge Fabric - LN-1 - Croydon
Operational
Edge Fabric - SE-1 - Milton Keynes
Operational
Edge Fabric - SE-2 - Maidenhead
Operational
Edge Fabric - SE-3 - Reading South
Operational
Edge Fabric - SE-4 - Reading
Operational
Edge Fabric - SE-5 - Fareham
Operational
Edge Fabric - WM-1 - Birmingham
Operational
Edge Fabric - YH-1 - Rotherham
Operational
Edge Fabric - THE1 - Telehouse East
Operational
Edge Fabric - THN1 - Telehouse North
Operational
Managed Security
Operational
Cloud Protect
Operational
DDoS Protect
Operational
Threat Intelligence Alert
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
CHG0057771 - Planned at Risk Network Maintenance in Edinburgh SC-1 IP Fabric - Monday 20/04/2026 2000 GMT - 2300 BST Apr 20, 2026 20:00-23:00 BST
Dear Client,
Please be aware of the following planned network maintenance.
What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Edinburgh SC-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.
Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.
When:
The maintenance will take place during the following window:
Start: Monday 20/04/2026 2000 BST
End: Monday 20/04/2026 2300 BST
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Apr 07, 2026 - 10:10 BST
Please be aware of the following planned network maintenance.
What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Edinburgh SC-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.
Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.
When:
The maintenance will take place during the following window:
Start: Monday 20/04/2026 2000 BST
End: Monday 20/04/2026 2300 BST
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Apr 07, 2026 - 10:10 BST
CHG0058634 - Planned Maintenance - SE-1 Asigra N+1 Clusters Apr 21, 2026 13:00-16:00 BST
Dear Client,
WHAT
Per vendor guidelines, Pulsant engineers will upgrade the Milton Keynes Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program.
SERVICE IMPACT
During the maintenance window, there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores.
WHY
This work is part of the ongoing Product Development and Maintenance Program and is recommended by the vendor to ensure the latest product fixes and features are available.
WHEN
Work is scheduled to be carried out during the following maintenance window:
Start: Tuesday 21st April 2026 at 13:00
End: Tuesday 21st April 2026 at 16:00
If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.
Regards,
Pulsant Support Team
0345 1199 999
Posted on Apr 07, 2026 - 09:23 BST
WHAT
Per vendor guidelines, Pulsant engineers will upgrade the Milton Keynes Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program.
SERVICE IMPACT
During the maintenance window, there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores.
WHY
This work is part of the ongoing Product Development and Maintenance Program and is recommended by the vendor to ensure the latest product fixes and features are available.
WHEN
Work is scheduled to be carried out during the following maintenance window:
Start: Tuesday 21st April 2026 at 13:00
End: Tuesday 21st April 2026 at 16:00
If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.
Regards,
Pulsant Support Team
0345 1199 999
Posted on Apr 07, 2026 - 09:23 BST
CHG0057644 - Planned at Risk Network Maintenance in Edinburgh SC-2 IP Fabric - Tuesday 21/04/2026 2000 BST - 2300 BST Apr 21, 2026 20:00-23:00 BST
Dear Client,
Please be aware of the following planned network maintenance.
What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Edinburgh SC-2. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.
Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.
When:
The maintenance will take place during the following window:
Start: Tuesday 21/04/2026 2000 BST
End: Tuesday 21/04/2026 2300 BST
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Apr 07, 2026 - 10:38 BST
Please be aware of the following planned network maintenance.
What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Edinburgh SC-2. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.
Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.
When:
The maintenance will take place during the following window:
Start: Tuesday 21/04/2026 2000 BST
End: Tuesday 21/04/2026 2300 BST
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Apr 07, 2026 - 10:38 BST
CHG0058635 - Planned Maintenance - SC-1 Asigra N+1 Clusters Apr 22, 2026 13:00-16:00 BST
Dear Client,
WHAT
Per vendor guidelines, Pulsant engineers will upgrade the Edinburgh Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program.
SERVICE IMPACT
During the maintenance window, there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores.
WHY
This work is part of the ongoing Product Development and Maintenance Program and is recommended by the vendor to ensure the latest product fixes and features are available.
WHEN
Work is scheduled to be carried out during the following maintenance window:
Start: Tuesday 22nd April 2026 at 13:00
End: Tuesday 22nd April 2026 at 16:00
If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.
Regards,
Pulsant Support Team
0345 1199 999
Posted on Apr 07, 2026 - 09:24 BST
WHAT
Per vendor guidelines, Pulsant engineers will upgrade the Edinburgh Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program.
SERVICE IMPACT
During the maintenance window, there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores.
WHY
This work is part of the ongoing Product Development and Maintenance Program and is recommended by the vendor to ensure the latest product fixes and features are available.
WHEN
Work is scheduled to be carried out during the following maintenance window:
Start: Tuesday 22nd April 2026 at 13:00
End: Tuesday 22nd April 2026 at 16:00
If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.
Regards,
Pulsant Support Team
0345 1199 999
Posted on Apr 07, 2026 - 09:24 BST
CHG0057683 - Planned at Risk Network Maintenance in Edinburgh SC-3 IP Fabric - Wednesday 22/04/2026 2000 BST - 2300 BST Apr 22, 2026 20:00-23:00 BST
Dear Client,
Please be aware of the following planned network maintenance.
What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Edinburgh SC-3. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.
Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.
When:
The maintenance will take place during the following window:
Start: Wednesday 22/04/2026 2000 BST
End: Wednesday 22/04/2026 2300 BST
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Apr 08, 2026 - 11:43 BST
Please be aware of the following planned network maintenance.
What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Edinburgh SC-3. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.
Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.
When:
The maintenance will take place during the following window:
Start: Wednesday 22/04/2026 2000 BST
End: Wednesday 22/04/2026 2300 BST
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Apr 08, 2026 - 11:43 BST
CHG0057793 - Planned at Risk Network Maintenance in Milton Keynes SE-1 IP Fabric - Thursday 23/04/2026 2000 BST - 2300 BST Apr 23, 2026 20:00-23:00 BST
Dear Client,
Please be aware of the following planned network maintenance.
What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Milton Keynes SE-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.
Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.
When:
The maintenance will take place during the following window:
Start: Thursday 23/04/2026 2000 BST
End: Thursday 23/04/2026 2300 BST
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Apr 09, 2026 - 15:07 BST
Please be aware of the following planned network maintenance.
What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Milton Keynes SE-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.
Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.
When:
The maintenance will take place during the following window:
Start: Thursday 23/04/2026 2000 BST
End: Thursday 23/04/2026 2300 BST
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Apr 09, 2026 - 15:07 BST
CHG0058624 Planned Maintenance - Storage Platform LN-1 Apr 23, 2026 22:00 - Apr 24, 2026 04:00 BST
Services Affected / Facility:
Storage Platform LN-1
Incident or Maintenance Description:
WHAT?
Pulsant Engineers will be working upon the storage platform in LN-1. These storage systems provide services to Cloud services as well as dedicated solutions.
WHY?
This is part of ongoing maintenance of our platforms, which include software updates and infrastructure changes.
Impact On Services:
This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected.
Posted on Apr 09, 2026 - 09:09 BST
Storage Platform LN-1
Incident or Maintenance Description:
WHAT?
Pulsant Engineers will be working upon the storage platform in LN-1. These storage systems provide services to Cloud services as well as dedicated solutions.
WHY?
This is part of ongoing maintenance of our platforms, which include software updates and infrastructure changes.
Impact On Services:
This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected.
Posted on Apr 09, 2026 - 09:09 BST
CHG0057798 - Planned at Risk Network Maintenance in Edinburgh South Gyle SC-1 IP Fabric - Monday 27/04/2026 2000 BST - 2300 BST Apr 27, 2026 20:00-23:00 BST
Dear Client,
Please be aware of the following planned network maintenance.
What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Edinburgh South Gyle SC-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.
Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.
When:
The maintenance will take place during the following window:
Start: Monday 27/04/2026 2000 BST
End: Monday 27/04/2026 2300 BST
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Apr 13, 2026 - 15:18 BST
Please be aware of the following planned network maintenance.
What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Edinburgh South Gyle SC-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.
Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.
When:
The maintenance will take place during the following window:
Start: Monday 27/04/2026 2000 BST
End: Monday 27/04/2026 2300 BST
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Apr 13, 2026 - 15:18 BST