In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 09:00 BST
Scheduled - What:

Upgrade maintenance to be carried out upon Pulsant Enterprise Cloud Management Infrastructure in Edinburgh, Milton Keynes and Reading. During the change window short management outages will be encountered.

When:

START - 24/10/20 0900
FINISH - 25/10/20 1800

Why:

Required changes are a part of maintenance plans and follow vendor best practice.

Should you have any questions, please contact support by emailing support@pulsant.com or by calling us on 0845 1199 999.
Identified - On 11th August 2020 Microsoft released the first phase of a two phase patch for vulnerability (CVE-2020-1472) affecting the Netlogon Remote Protocol (also called MS-NRPC) which is an RPC interface that is used exclusively by domain-joined devices. MS-NRPC includes an authentication method and a method of establishing a Netlogon secure channel.

Over the two phases, these updates enforce the specified Netlogon client behaviour to use secure RPC with Netlogon secure channel between member computers and Active Directory (AD) domain controllers (DC).

Affected areas - All Domain controllers, especially where the Netlogon interface is exposed to the internet

Impact to our customers – Medium. The attack vector in most cases will be limited to the internal network. Domain controllers are on an internal network and therefore are not exposed to any potential future exploit of this vulnerability from external sources. The larger concern is the impact of applying the updates to the legacy systems on your network which do not support secure authentication to the domain controller. For this reason we are encouraging customers to take action now and review Microsoft guidance below.

Pulsant actions – We are prioritising applying the updates to any high risk servers which maybe Internet facing. Support teams will continue to work with customers on their patching cycle and support with any concerns around future compatibility with legacy client operating systems.

For further details regarding this vulnerability please follow this link to the Microsoft article CVE-2020-1472 vulnerability

Pulsant recommends that all customers who manage their own servers, follow the guidance detailed in the link above.
Sep 24, 16:05 BST

About This Site

We are the UK’s leading colocation and cloud infrastructure provider.

We provide colocation and cloud infrastructure services from our 10 regional data centres, including integration and management of public cloud, with a core focus on availability, security and connectivity.

Business Continuity Operational
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99.99 % uptime
Today
Cloud Backup (Asigra) Edinburgh Operational
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100.0 % uptime
Today
Cloud Backup (Asigra) Milton Keynes Operational
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Cloud Backup (Asigra) Newcastle Operational
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Cloud Backup (Asigra) Reading Operational
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Cloud Backup (Veeam) Edinburgh Operational
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Newcastle Central Operational
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Newcastle East Operational
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Reading Operational
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Sheffield Operational
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South London Operational
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Managed Cloud Under Maintenance
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Azure Operational
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AWS Operational
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Cloud Storage Edinburgh Operational
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Cloud Storage Milton Keynes Operational
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100.0 % uptime
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Cloud Storage Newcastle Central Operational
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Today
Cloud Storage Newcastle East Operational
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Cloud Storage Reading Operational
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Today
Managed Office 365 Operational
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Pulsant Enterprise Cloud (PEC) Edinburgh Under Maintenance
90 days ago
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Today
Pulsant Enterprise Cloud (PEC) Milton Keynes Under Maintenance
90 days ago
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Today
Pulsant Enterprise Cloud (PEC) Newcastle Central Operational
90 days ago
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Today
Pulsant Enterprise Cloud (PEC) Newcastle East Operational
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100.0 % uptime
Today
Pulsant Enterprise Cloud (PEC) Reading Under Maintenance
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Today
Cloud Desktop Operational
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Managed Networks Operational
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Today
Cloud Connect Operational
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Maidenhead Operational
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100.0 % uptime
Today
Medway Operational
90 days ago
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Milton Keynes Operational
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100.0 % uptime
Today
Newcastle Operational
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100.0 % uptime
Today
Newbridge Operational
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Today
Reading Operational
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Today
South Gyle Operational
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Today
South London Operational
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South Yorkshire Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 25, 2020

No incidents reported today.

Oct 24, 2020

Unresolved incident: PEC Management Infrastructure Maintenance.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020
Completed - The scheduled maintenance has been completed.
Oct 21, 20:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 17:00 BST
Scheduled - Services Affected / Facility:
Enterprise Cloud Platform

Incident or Maintenance Description:
WHAT?
As part of ongoing performance and reliability improvements, the cloud support team will be carrying out maintenance to the Pulsant Enterprise Cloud web interface.
No interruption to normal operation of your Virtual Machines (VMs) is expected.
During the maintenance window, the Customer Cloud Management interface, accessible via the web, will be unavailable for short periods of time.

WHY?
This is part of ongoing maintenance of our cloud platform.

Impact On Services:
Access to the Cloud Portal may be interrupted for some or all of the maintenance period.
Oct 16, 12:52 BST
Oct 20, 2020
Completed - The scheduled maintenance has been completed.
Oct 20, 02:06 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 18:06 BST
Scheduled - WHAT?
As part of ongoing performance and reliability improvements, the cloud support team will be carrying out upgrades to the Pulsant Enterprise Cloud infrastructure. This maintenance is for the environment in Reading and includes the Cloud web interface for all sites.

No interruption to normal operation of your Virtual Machines (VMs) is expected.

During the maintenance window, the Customer Cloud Management interface, accessible via the web, will be unavailable for short periods of time.

WHY?
This is part of ongoing maintenance of our cloud platform, which includes software updates and infrastructure changes.

WHEN?
The maintenance will take place during the following window:

START - 19/10/20 18:00
FINISH - 20/10/20 02:00

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team

0845 119 9999
Oct 19, 18:05 BST
Oct 19, 2020
Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.