All Systems Operational

About This Site

We are the UK’s leading colocation and cloud infrastructure provider.

We provide colocation and cloud infrastructure services from our 10 regional data centres, including integration and management of public cloud, with a core focus on availability, security and connectivity.

Business Continuity Operational
90 days ago
99.99 % uptime
Today
Cloud Backup (Asigra) Edinburgh Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Asigra) Milton Keynes Operational
90 days ago
99.99 % uptime
Today
Cloud Backup (Asigra) Newcastle Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Asigra) Reading Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Veeam) Edinburgh Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Veeam) Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery Operational
90 days ago
100.0 % uptime
Today
Data Centre Services Operational
90 days ago
100.0 % uptime
Today
Edinburgh Medway Operational
90 days ago
100.0 % uptime
Today
Edinburgh Newbridge Operational
90 days ago
100.0 % uptime
Today
Edinburgh South Gyle Operational
90 days ago
100.0 % uptime
Today
Glasgow Operational
90 days ago
100.0 % uptime
Today
Maidenhead Operational
90 days ago
100.0 % uptime
Today
Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Newcastle Central Operational
90 days ago
100.0 % uptime
Today
Newcastle East Operational
90 days ago
100.0 % uptime
Today
Reading Operational
90 days ago
100.0 % uptime
Today
Sheffield Operational
90 days ago
100.0 % uptime
Today
South London Operational
90 days ago
100.0 % uptime
Today
Managed Cloud Operational
90 days ago
99.99 % uptime
Today
Azure Operational
90 days ago
100.0 % uptime
Today
AWS Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Edinburgh Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Newcastle Central Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Newcastle East Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Reading Operational
90 days ago
100.0 % uptime
Today
Managed Office 365 Operational
90 days ago
100.0 % uptime
Today
Pulsant Enterprise Cloud (PEC) Edinburgh Operational
90 days ago
100.0 % uptime
Today
Pulsant Enterprise Cloud (PEC) Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Pulsant Enterprise Cloud (PEC) Newcastle Central Operational
90 days ago
100.0 % uptime
Today
Pulsant Enterprise Cloud (PEC) Newcastle East Operational
90 days ago
100.0 % uptime
Today
Pulsant Enterprise Cloud (PEC) Reading Operational
90 days ago
100.0 % uptime
Today
Cloud Desktop Operational
90 days ago
99.99 % uptime
Today
Managed Networks Operational
90 days ago
99.89 % uptime
Today
Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Maidenhead Operational
90 days ago
100.0 % uptime
Today
Medway Operational
90 days ago
100.0 % uptime
Today
Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Newcastle Operational
90 days ago
100.0 % uptime
Today
Newbridge Operational
90 days ago
100.0 % uptime
Today
Reading Operational
90 days ago
100.0 % uptime
Today
South Gyle Operational
90 days ago
100.0 % uptime
Today
South London Operational
90 days ago
100.0 % uptime
Today
South Yorkshire Operational
90 days ago
100.0 % uptime
Today
Leased Lines Operational
90 days ago
99.59 % uptime
Today
xDSL Services Operational
90 days ago
99.18 % uptime
Today
Managed Security Operational
90 days ago
100.0 % uptime
Today
Cloud Protect Operational
90 days ago
100.0 % uptime
Today
DDoS Protect Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 18, 2020

No incidents reported today.

Sep 17, 2020
Completed - The scheduled maintenance has been completed.
Sep 17, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 11:00 BST
Scheduled - Dear Customer,

Please be aware of the following planned Backup Platform maintenance.

What:
Pulsant has a requirement to update a firmware on our hosting servers urgently to prevent any unexpected outages, This is being performed during the day so there is no expected impact to service.

Why:
This work is required to resolve firmware bugs on hardware and adds resilience for services to the datacentre.

When:
The maintenance will take place during the following window:

Start: Thursday 17th Sept 2020 11:00 BST
End: Thursday 17th Sept 2020 15:00 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
Sep 16, 12:41 BST
Completed - The scheduled maintenance has been completed.
Sep 17, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 18:00 BST
Scheduled - WHAT?
As part of ongoing performance and reliability improvements, the cloud support team will be carrying out upgrades to the Pulsant Enterprise Cloud infrastructure. This maintenance is for the environment in Reading and includes the Cloud web interface for all sites.

No interruption to normal operation of your Virtual Machines (VMs) is expected.

During the maintenance window, the Customer Cloud Management interface, accessible via the web, will be unavailable for short periods of time.

WHY?
This is part of ongoing maintenance of our cloud platform, which includes software updates and infrastructure changes.

WHEN?
The maintenance will take place during the following window:

START - 16/09/20 18:00
FINISH - 17/09/20 02:00

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team

0845 119 9999
Sep 16, 11:10 BST
Sep 16, 2020
Completed - The scheduled maintenance has been completed.
Sep 16, 18:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 11:00 BST
Scheduled - Dear Customer,

Please be aware of the following planned network maintenance.

What:
Pulsant has multiple fibre routes into our Maidenhead datacentre, one of our suppliers requires to perform maintenance to add capacity and resilience to the datacentre, this work will be carried out close to existing live services and therefore as with any maintenance activity carries a risk. There is no expected impact to service.

Why:
This work is required to increase capacity and adds resilience for services to the datacentre.

When:
The maintenance will take place during the following window:

Start: Wednesday 16th Sept 2020 11:00 BST
End: Wednesday 16th Sept 2020 17:00 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
Sep 7, 15:23 BST
Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020
Completed - Work has now been completed successfully, change is now closed.
Sep 10, 23:10 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 22:01 BST
Scheduled - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 22:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 22:00 BST
Scheduled - Dear Customer,

Please be aware of the following core network maintenance.

What:
Pulsant engineers will be performing a core network maintenance on our South Gyle transit link. No outage is expected however a period of at risk should be observed during the maintenance window. Additional latency may be observed whilst routes reconverge.

Why:
This work is required to increase capacity and further develop the core Pulsant network for future growth.

When:
The maintenance will take place during the following window:

Start: Thursday 10th September 2020 22:00 BST
End: Thursday 10th September 2020 23:59 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999
Sep 3, 08:21 BST
Sep 9, 2020

No incidents reported.

Sep 8, 2020
Resolved - This incident is now resolved, we will continue to work with Citrix to identify root cause.
Sep 8, 15:57 BST
Investigating - We’re currently investigating reports of a potential service interruption with our Cloud Desktop service. Engineers are working to identify the root cause and restore service.

We apologise for any inconvenience this is causing and will post another update in 30 minutes or sooner as we learn more.

Should you have any questions, please contact support by emailing support@pulsant.com or by calling us on 0845 1199 999.
Sep 8, 15:40 BST
Sep 7, 2020

No incidents reported.

Sep 6, 2020

No incidents reported.

Sep 5, 2020

No incidents reported.

Sep 4, 2020

No incidents reported.