All Systems Operational

About This Site

We are the UK’s leading colocation and cloud infrastructure provider.

We provide colocation and cloud infrastructure services from our 14 regional data centres, including integration and management of public cloud, with a core focus on availability, security and connectivity.

Uptime over the past 90 days. View historical uptime.
Business Continuity Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Asigra) Edinburgh Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Asigra) Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Asigra) Newcastle Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Asigra) Reading Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Veeam) Edinburgh Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Veeam) Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery Operational
90 days ago
100.0 % uptime
Today
Data Centre Services Operational
90 days ago
100.0 % uptime
Today
SC-1 - Edinburgh South Gyle Operational
90 days ago
100.0 % uptime
Today
SC-2 - Edinburgh Medway Operational
90 days ago
100.0 % uptime
Today
SC-3 - Edinburgh Newbridge Operational
90 days ago
100.0 % uptime
Today
NE-1 - Newcastle Central Operational
90 days ago
100.0 % uptime
Today
NE-2 - Newcastle East Operational
90 days ago
100.0 % uptime
Today
NW-1 - Manchester Operational
90 days ago
100.0 % uptime
Today
LN-1 - South London Operational
90 days ago
100.0 % uptime
Today
SE-1 - Milton Keynes Operational
90 days ago
100.0 % uptime
Today
SE-2 - Maidenhead Operational
90 days ago
100.0 % uptime
Today
SE-3 - Reading South Operational
90 days ago
100.0 % uptime
Today
SE-4 - Reading East Operational
90 days ago
100.0 % uptime
Today
SE-5 - Fareham Operational
90 days ago
100.0 % uptime
Today
WM-1 - Birmingham Operational
90 days ago
100.0 % uptime
Today
YH1 - Sheffield Operational
90 days ago
100.0 % uptime
Today
Managed Cloud Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Edinburgh Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Newcastle Central Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Newcastle East Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Reading Operational
90 days ago
100.0 % uptime
Today
Managed Office 365 Operational
90 days ago
100.0 % uptime
Today
Email Security Services Operational
90 days ago
100.0 % uptime
Today
Pulsant Cloud LN-1 Croydon Operational
90 days ago
100.0 % uptime
Today
Pulsant Cloud SC-1 Edinburgh Operational
90 days ago
100.0 % uptime
Today
Pulsant Cloud NE-1 Newcastle Operational
90 days ago
100.0 % uptime
Today
Edge Fabric Operational
90 days ago
100.0 % uptime
Today
Data Centre Connect Operational
90 days ago
100.0 % uptime
Today
Optical Connect Operational
90 days ago
100.0 % uptime
Today
Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Edge Connect Operational
90 days ago
100.0 % uptime
Today
IP Connect Operational
90 days ago
100.0 % uptime
Today
Edge Fabric - SC-1 - Edinburgh Operational
90 days ago
100.0 % uptime
Today
Edge Fabric - SC-2 - Edinburgh Operational
90 days ago
100.0 % uptime
Today
Edge Fabric - SC-3 - Edinburgh Operational
90 days ago
100.0 % uptime
Today
Edge Fabric - NE-1 - Newcastle Operational
90 days ago
100.0 % uptime
Today
Edge Fabric - NE-2 - Newcastle Operational
90 days ago
100.0 % uptime
Today
Edge Fabric - NW-1 - Manchester Operational
90 days ago
100.0 % uptime
Today
Edge Fabric - LN-1 - Croydon Operational
90 days ago
100.0 % uptime
Today
Edge Fabric - SE-1 - Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Edge Fabric - SE-2 - Maidenhead Operational
90 days ago
100.0 % uptime
Today
Edge Fabric - SE-3 - Reading South Operational
90 days ago
100.0 % uptime
Today
Edge Fabric - SE-4 - Reading Operational
90 days ago
100.0 % uptime
Today
Edge Fabric - SE-5 - Fareham Operational
90 days ago
100.0 % uptime
Today
Edge Fabric - WM-1 - Birmingham Operational
90 days ago
100.0 % uptime
Today
Edge Fabric - YH-1 - Rotherham Operational
90 days ago
100.0 % uptime
Today
Edge Fabric - THE1 - Telehouse East Operational
90 days ago
100.0 % uptime
Today
Edge Fabric - THN1 - Telehouse North Operational
90 days ago
100.0 % uptime
Today
Managed Security Operational
90 days ago
100.0 % uptime
Today
Cloud Protect Operational
90 days ago
100.0 % uptime
Today
DDoS Protect Operational
90 days ago
100.0 % uptime
Today
Threat Intelligence Alert Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 28, 2026

No incidents reported today.

Jun 27, 2026
Availability of Storage in NE-1 Site
Resolved - Following guidance from our OEM suppliers, Pulsant engineers have resolved additional instances of instability within the Pulsant cloud environment at NE-1 (Newcastle).

Our Cloud & Storage and Connectivity teams continue to closely monitor the environment to ensure ongoing stability and will provide further updates if necessary.
Jun 27, 00:46 BST
Update - Following a Major Incident on the Pulsant Cloud platform earlier today, engineers have been working to remediate the issues.

While a number of clients have seen services restore, we have seen further instability for some clients around their connectivity.

Pulsant engineers are engaged with the OEM suppliers and continue to work to resolve these issues for all clients.
Jun 26, 22:32 BST
Monitoring - With the situation being fully assessed, remediation action was taken to by engineer onsite. Indications are that this work has been successful and that services will restore. This will take time to recover, the situation continues to be monitored closely.

For your reference, please see our service status page for updates on incidents. This can be found at http://status.pulsant.com

Please accept our sincere apologies for any inconvenience this issue is causing.
Jun 26, 18:18 BST
Investigating - We are currently experiencing availability of storage within the NE-1 (Newcastle) site as part of the Pulsant Cloud Infrastructure.

This issue is impacting services that rely on the affected storage infrastructure.

Our engineering team is actively investigating the incident with vendor to assist with identifying the root cause and restoring service as quickly as possible.

We will provide further updates as more information becomes available.
Jun 26, 12:47 BST
Jun 26, 2026
Jun 25, 2026

No incidents reported.

Jun 24, 2026
CHG0058830 - Planned at Risk Network Maintenance Newcastle NE-1 Pulsant Cloud IP Fabric - Wednesday 24/06/2026 2000 BST - 2300 BST
Completed - The scheduled maintenance has been completed.
Jun 24, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 20:00 BST
Scheduled - Dear Client,

Please be aware of the following planned network maintenance.

What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our Pulsant Cloud IP Fabric switches located in Newcastle NE-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.

Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.

When:
The maintenance will take place during the following window:

Start: Wednesday 24/06/2026 2000 BST
End: Wednesday 24/06/2026 2300 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com


Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999
Jun 10, 12:55 BST
Jun 23, 2026
CHG0059814 - Planned at Risk Network Maintenance in Reading SE-4 IP Fabric - Tuesday 23/06/2026 2000 BST - 2300 BST
Completed - The scheduled maintenance has been completed.
Jun 23, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 20:00 BST
Scheduled - Dear Client,

Please be aware of the following planned network maintenance.

What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Reading SE-4. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.

Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.

When:
The maintenance will take place during the following window:

Start: Tuesday 23/06/2026 2000 BST
End: Tuesday 23/06/2026 2300 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999
Jun 9, 09:08 BST
Jun 22, 2026
CHG0059312 - Planned at Risk Network Maintenance Core Network Route Reflector - Monday 22/06/2026 2000 BST - 2300 BST
Completed - The scheduled maintenance has been completed.
Jun 22, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 20:00 BST
Scheduled - Dear Client,

Please be aware of the following planned network maintenance.

What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on one of our Core Network Route Reflectors. As with any maintenance activity, there is an element of risk, although there is no expected impact to service. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.

Why:
This work is required to upgrade the software on our Core Network Route Reflectors at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.

When:
The maintenance will take place during the following window:

Start: Monday 22/06/2026 2000 BST
End: Monday 22/06/2026 2300 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com


Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999
Jun 8, 10:14 BST
Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026
CHG0059839 - Planned at Risk Network Maintenance Core Network Route Reflector - Thursday 18/06/2026 2000 BST - 2300 BST
Completed - The scheduled maintenance has been completed.
Jun 18, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 20:00 BST
Scheduled - Dear Client,

Please be aware of the following planned network maintenance.

What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on one of our Core Network Route Reflectors. As with any maintenance activity, there is an element of risk, although there is no expected impact to service. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.

Why:
This work is required to upgrade the software on our Core Network Route Reflectors at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.

When:
The maintenance will take place during the following window:

Start: Thursday 18/06/2026 2000 BST
End: Thursday 18/06/2026 2300 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999
Jun 4, 08:45 BST
Jun 17, 2026
CHG0057552 - Planned at Risk Network Maintenance in Croydon LN-1 IP Fabric - Wednesday 17/06/2026 2000 BST- 2300 BST
Completed - The scheduled maintenance has been completed.
Jun 17, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 20:00 BST
Scheduled - Dear Client,

Please be aware of the following planned network maintenance.

What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Croydon LN-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.

Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.

When:
The maintenance will take place during the following window:

Start: Wednesday 17/06/2026 2000 BST
End: Wednesday 17/06/2026 2300 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999
Jun 3, 12:02 BST
CHG0059734 - Planned Maintenance - SC-1 Asigra N+1 Clusters
Completed - The scheduled maintenance has been completed.
Jun 17, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 09:00 BST
Scheduled - Dear Client,

WHAT
Per vendor guidelines, Pulsant engineers will upgrade the Edinburgh Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program.

SERVICE IMPACT
During the maintenance window, there will be an expected interruption to service availability between 09:00 - 17:00 affecting both Backups and Restores.

WHY
This work is part of the ongoing Product Development and Maintenance Program and is recommended by the vendor to ensure the latest product fixes and features are available.

WHEN
Work is scheduled to be carried out during the following maintenance window:

Start: Wednesday 17th June 2026 at 09:00
End: Wednesday 17th June 2026 at 17:00

If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.

Regards,
Pulsant Support Team
0345 1199 999
Jun 1, 08:48 BST
Jun 16, 2026
CHG0057705 - Planned at Risk Network Maintenance in Manchester NW-1 IP Fabric - Tuesday 16/06/2026 2000 BST - 2300 BST
Completed - The scheduled maintenance has been completed.
Jun 16, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 20:01 BST
Scheduled - Dear Client,

Please be aware of the following planned network maintenance.

What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Manchester NW-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.

Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.

When:
The maintenance will take place during the following window:

Start: Tuesday 16/06/2026 2000 BST
End: Tuesday 16/06/2026 2300 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999
Jun 2, 08:32 BST
CHG0059844 - Planned at Risk Network Maintenance Newcastle NE-1 Pulsant Cloud FortiGate Firewalls - Tuesday 16/06/2026 1800 BST - 2000 BST
Completed - The scheduled maintenance has been completed.
Jun 16, 20:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 18:00 BST
Scheduled - Dear Client,

Please be aware of the following planned network maintenance.

What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our Pulsant Cloud management Firewalls located in Newcastle NE-1. During this time, access to cmp.pulsant.com will be considered as at-risk. As with any maintenance activity, there is an element of risk although there is no expected impact to this service. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.

Why:
This work is required to upgrade the software on our management Firewall estate at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.

When:
The maintenance will take place during the following window:

Start: Tuesday 16/06/2026 1800 BST
End: Tuesday 16/06/2026 2000 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999
Jun 5, 12:38 BST
CHG0059733 - Planned Maintenance - SE-1 Asigra N+1 Clusters
Completed - The scheduled maintenance has been completed.
Jun 16, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 09:00 BST
Scheduled - Dear Client,

WHAT
Per vendor guidelines, Pulsant engineers will upgrade the Milton Keynes Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program.

SERVICE IMPACT
During the maintenance window, there will be an expected interruption to service availability between 09:00 - 17:00 affecting both Backups and Restores.

WHY
This work is part of the ongoing Product Development and Maintenance Program and is recommended by the vendor to ensure the latest product fixes and features are available.

WHEN
Work is scheduled to be carried out during the following maintenance window:

Start: Tuesday 16th June 2026 at 09:00
End: Tuesday 16th June 2026 at 17:00

If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.

Regards,
Pulsant Support Team
0345 1199 999
Jun 1, 08:47 BST
Jun 15, 2026
CHG0059788 - Scheduled Upgrade of Morpheus Cloud Management Platform
Completed - The scheduled maintenance has been completed.
Jun 15, 23:59 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 17:00 BST
Scheduled - Dear client,

WHAT?
Pulsant engineers will be performing maintenance upon Pulsant Cloud Morpheus management platform. This platform provides cloud account management capabilities via publicly accessible https://cmp.pulsant.com URL.

This is an At Risk notification, there will be a short interruption to the service so temporary service outage is expected as part of this maintenance however this work will not affect or disrupt in any way client infrastructure running on Pulsant Cloud. Only the Pulsant Cloud management interface will be affected during the maintenance period.

WHY?
This is part of ongoing maintenance of our platforms, which include software updates and infrastructure changes.

WHEN?
The maintenance will take place during the following window:

Start: 15/06/2026 17:00 BST
End: 15/06/2026 23:59 BST

If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999
Jun 1, 13:35 BST
CHG0057564 - Planned at Risk Network Maintenance in Newcastle NE-2 IP Fabric - Monday 15/06/2026 2000 BST - 2300 BST
Completed - The scheduled maintenance has been completed.
Jun 15, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 20:00 BST
Scheduled - Dear Client,

Please be aware of the following planned network maintenance.

What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Newcastle NE-2. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.

Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.

When:
The maintenance will take place during the following window:

Start: Monday 15/06/2026 2000 BST
End: Monday 15/06/2026 2300 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999
Jun 1, 08:47 BST
Jun 14, 2026

No incidents reported.

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