All Systems Operational

About This Site

We are the UK’s leading colocation and cloud infrastructure provider.

We provide colocation and cloud infrastructure services from our 12 regional data centres, including integration and management of public cloud, with a core focus on availability, security and connectivity.

Business Continuity Operational
90 days ago
99.99 % uptime
Today
Cloud Backup (Asigra) Edinburgh Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Asigra) Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Asigra) Newcastle Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Asigra) Reading Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Veeam) Edinburgh Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Veeam) Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery Operational
90 days ago
99.95 % uptime
Today
Data Centre Services Operational
90 days ago
100.0 % uptime
Today
SC-1 - Edinburgh South Gyle Operational
90 days ago
100.0 % uptime
Today
SC-2 - Edinburgh Medway Operational
90 days ago
100.0 % uptime
Today
SC-3 - Edinburgh Newbridge Operational
90 days ago
100.0 % uptime
Today
NE-1 - Newcastle Central Operational
90 days ago
100.0 % uptime
Today
NE-2 - Newcastle East Operational
90 days ago
100.0 % uptime
Today
NW-1 - Manchester Operational
90 days ago
100.0 % uptime
Today
YH1 - Sheffield Operational
90 days ago
100.0 % uptime
Today
SE-1 - Milton Keynes Operational
90 days ago
100.0 % uptime
Today
SE-2 - Maidenhead Operational
90 days ago
100.0 % uptime
Today
SE-3 - Reading South Operational
90 days ago
100.0 % uptime
Today
SE-4 - Reading East Operational
90 days ago
100.0 % uptime
Today
LN-1 - South London Operational
90 days ago
100.0 % uptime
Today
Managed Cloud Operational
90 days ago
100.0 % uptime
Today
Azure Operational
90 days ago
100.0 % uptime
Today
AWS Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Edinburgh Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Newcastle Central Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Newcastle East Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Reading Operational
90 days ago
100.0 % uptime
Today
Managed Office 365 Operational
90 days ago
100.0 % uptime
Today
Pulsant Enterprise Cloud (PEC) Edinburgh Operational
90 days ago
100.0 % uptime
Today
Pulsant Enterprise Cloud (PEC) Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Pulsant Enterprise Cloud (PEC) Newcastle Central Operational
90 days ago
100.0 % uptime
Today
Pulsant Enterprise Cloud (PEC) Newcastle East Operational
90 days ago
100.0 % uptime
Today
Pulsant Enterprise Cloud (PEC) Reading Operational
90 days ago
100.0 % uptime
Today
Cloud Desktop Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Cloud Desktop Edinburgh Operational
90 days ago
100.0 % uptime
Today
Email Security Services Operational
90 days ago
100.0 % uptime
Today
Pulsant Cloud LN-1 Croydon Operational
90 days ago
100.0 % uptime
Today
Pulsant Cloud SC-1 Edinburgh Operational
90 days ago
100.0 % uptime
Today
Pulsant Cloud NE-1 Newcastle Operational
90 days ago
100.0 % uptime
Today
Managed Networks Operational
90 days ago
100.0 % uptime
Today
Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Maidenhead Operational
90 days ago
100.0 % uptime
Today
Medway Operational
90 days ago
100.0 % uptime
Today
Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Newcastle Operational
90 days ago
100.0 % uptime
Today
Newbridge Operational
90 days ago
100.0 % uptime
Today
Reading Operational
90 days ago
100.0 % uptime
Today
South Gyle Operational
90 days ago
100.0 % uptime
Today
South London Operational
90 days ago
100.0 % uptime
Today
South Yorkshire Operational
90 days ago
100.0 % uptime
Today
Leased Lines Operational
90 days ago
100.0 % uptime
Today
xDSL Services Operational
90 days ago
100.0 % uptime
Today
IP Transit Operational
90 days ago
100.0 % uptime
Today
Data Centre Failover Operational
90 days ago
100.0 % uptime
Today
Content Delivery Network (CDN) Operational
90 days ago
100.0 % uptime
Today
Cloud Fabric Operational
90 days ago
100.0 % uptime
Today
Data Centre Connect Operational
90 days ago
100.0 % uptime
Today
Metro Connect Operational
90 days ago
100.0 % uptime
Today
Optical Connect Operational
90 days ago
100.0 % uptime
Today
Managed Security Operational
90 days ago
100.0 % uptime
Today
Cloud Protect Operational
90 days ago
100.0 % uptime
Today
DDoS Protect Operational
90 days ago
100.0 % uptime
Today
Threat Intelligence Alert Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

CHG0052326 - Software Maintenance Pulsant Cloud LN-1 Apr 28, 2025 22:00 - Apr 29, 2025 04:00 BST

Dear Client,

Please be aware of the updated maintenance window for the following planned network maintenance.

What:
As part of Pulsant’s lifecycle management, the Core Network Infrastructure Team and Cloud Platform team will be performing software upgrades on our Pulsant Cloud Infrastructure located in Croydon London (LN-1). As with any maintenance activity, there is an element of risk, although there is no expected impact to service, due to the redundancy built into our Cloud Platform systems.

Why:

This is part of ongoing maintenance of our platforms, which include software updates and infrastructure updates at the recommendation of the vendor along with in keeping within Pulsant lifecycle policy.

When:
The maintenance will take place during the following window:

Start: Monday 28th April 2025 2200 BST
End: Tuesday 29th April 2025 0400 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999

Posted on Apr 11, 2025 - 14:18 BST
Apr 24, 2025

No incidents reported today.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
Completed - The scheduled maintenance has been completed.
Apr 17, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 10:00 BST
Scheduled - Dear Client,

WHAT
Pulsant engineers will be upgrading the Pulsant Cloud Veeam and Veeam MSP Backup Platforms as part of our ongoing Product Development and Maintenance Program in accordance to Vendor guidelines.

SERVICE IMPACT
During the maintenance window there will be an expected interruption to service availability between 10:00 - 16:00 affecting both Backups and Restores.

WHY
This work is part of the ongoing Product Development and Maintenance Program and recommended by the Vendor ensuring the latest product fixes and features are available.

WHEN
Work is scheduled to be carried out during the following maintenance window:

Start: Thursday 17th April 2025 at 10:00 BST
End: Thursday 17th April 2025 at 16:00 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
0345 1199 999

Apr 2, 14:25 BST
Apr 16, 2025
Completed - The scheduled maintenance has been completed.
Apr 16, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 13:00 BST
Scheduled - Dear Client,

WHAT
Per vendor guidelines, Pulsant engineers will upgrade the Edinburgh Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program.

SERVICE IMPACT
During the maintenance window, there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores.

WHY
This work is part of the ongoing Product Development and Maintenance Program and is recommended by the vendor to ensure the latest product fixes and features are available.

WHEN
Work is scheduled to be carried out during the following maintenance window:

Start: Wednesday 16th April 2025 at 13:00 BST
End: Wednesday 16th April 2025 at 16:00 BST

If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.

Regards,
Pulsant Support Team
0345 1199 999

Apr 1, 14:35 BST
Completed - The scheduled maintenance has been completed.
Apr 16, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 21:00 BST
Scheduled - Dear Client,

Please be aware of the following planned network maintenance.

What:
As part of Pulsant’s lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Newcastle Central NE-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.

Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.

When:
The maintenance will take place during the following window:

Start: Tuesday 15/04/2025 21:00 BST
End: Wednesday 16/04/2025 01:00 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com

Please accept our sincere apologies for any inconvenience this may cause.


Regards,
Pulsant Support Team
0345 119 9999

Apr 7, 11:27 BST
Apr 15, 2025
Completed - The scheduled maintenance has been completed.
Apr 15, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 13:00 BST
Scheduled - Dear Client,

WHAT
Per vendor guidelines, Pulsant engineers will upgrade the Milton Keynes Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program.

SERVICE IMPACT
During the maintenance window, there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores.

WHY
This work is part of the ongoing Product Development and Maintenance Program and is recommended by the vendor to ensure the latest product fixes and features are available.

WHEN
Work is scheduled to be carried out during the following maintenance window:

Start: Tuesday 15th April 2025 at 13:00 BST
End: Tuesday 15th April 2025 at 16:00 BST

If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.

Regards,
Pulsant Support Team
0345 1199 999

Apr 1, 14:34 BST
Resolved - This incident has been resolved.
Apr 15, 09:15 BST
Update - We are continuing to monitor for any further issues.
Apr 4, 16:21 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 4, 16:21 BST
Investigating - We are currently investigating an issue with DRaaS at Edinburgh SC-1.

Updates will be provided periodically while a fix is implemented.

Apr 4, 13:15 BST
Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.