My Pulsant
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 2025 - 20:00 BST
Jun 16, 2025 - 20:00 BST
Scheduled - Dear client,
WHAT?
Pulsant Engineers will be working upon the storage platforms in Croydon. These storage systems provide services to Cloud services as well as dedicated solutions.
This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected.
WHY?
This is part of ongoing maintenance of our platforms, which include software updates and infrastructure changes.
WHEN?
The maintenance will take place over 4 days during the following windows:
Start: 16/06/2025 20:00 BST
Finish: 17/06/2025 00:00:00 BST
Start: 17/06/2025 20:00 BST
Finish: 18/06/2025 00:00:00 BST
Start: 18/06/2025 20:00 BST
Finish: 19/06/2025 00:00:00 BST
Start: 19/06/2025 20:00 BST
Finish: 20/06/2025 00:00:00 BST
If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Jun 16, 2025 20:00 - Jun 20, 2025 00:00 BST
WHAT?
Pulsant Engineers will be working upon the storage platforms in Croydon. These storage systems provide services to Cloud services as well as dedicated solutions.
This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected.
WHY?
This is part of ongoing maintenance of our platforms, which include software updates and infrastructure changes.
WHEN?
The maintenance will take place over 4 days during the following windows:
Start: 16/06/2025 20:00 BST
Finish: 17/06/2025 00:00:00 BST
Start: 17/06/2025 20:00 BST
Finish: 18/06/2025 00:00:00 BST
Start: 18/06/2025 20:00 BST
Finish: 19/06/2025 00:00:00 BST
Start: 19/06/2025 20:00 BST
Finish: 20/06/2025 00:00:00 BST
If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Jun 16, 2025 20:00 - Jun 20, 2025 00:00 BST
Monitoring - Pulsant Infrastructure engineers have located a change that has now been rolled back. Pulsant are now seeing recovery alerts.
If you are still experiencing any impact please contact Pulsant support.
Jun 03, 2025 - 17:40 BST
If you are still experiencing any impact please contact Pulsant support.
Jun 03, 2025 - 17:40 BST
Investigating - Pulsant are currently aware of a service outage.
Our Network Infrastructure team is currently investigating the issue.
Jun 03, 2025 - 17:16 BST
Our Network Infrastructure team is currently investigating the issue.
Jun 03, 2025 - 17:16 BST
About This Site
We are the UK’s leading colocation and cloud infrastructure provider.
We provide colocation and cloud infrastructure services from our 12 regional data centres, including integration and management of public cloud, with a core focus on availability, security and connectivity.
Business Continuity
Operational
Cloud Backup (Asigra) Edinburgh
Operational
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Operational
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NE-2 - Newcastle East
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NW-1 - Manchester
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YH1 - Sheffield
Operational
SE-1 - Milton Keynes
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SE-2 - Maidenhead
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SE-3 - Reading South
Operational
SE-4 - Reading East
Operational
LN-1 - South London
Operational
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Operational
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Under Maintenance
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Operational
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Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
CHG0053185 - Planned Maintenance - SE-1 Asigra N+1 Clusters Jun 17, 2025 13:00-16:00 BST
Dear Client,
WHAT
Per vendor guidelines, Pulsant engineers will upgrade the Milton Keynes Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program.
SERVICE IMPACT
During the maintenance window, there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores.
WHY
This work is part of the ongoing Product Development and Maintenance Program and is recommended by the vendor to ensure the latest product fixes and features are available.
WHEN
Work is scheduled to be carried out during the following maintenance window:
Start: Tuesday 17th June 2025 at 13:00 BST
End: Tuesday 17th June 2025 at 16:00 BST
If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.
Regards,
Pulsant Support Team
0345 1199 999
Posted on Jun 03, 2025 - 13:57 BST
WHAT
Per vendor guidelines, Pulsant engineers will upgrade the Milton Keynes Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program.
SERVICE IMPACT
During the maintenance window, there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores.
WHY
This work is part of the ongoing Product Development and Maintenance Program and is recommended by the vendor to ensure the latest product fixes and features are available.
WHEN
Work is scheduled to be carried out during the following maintenance window:
Start: Tuesday 17th June 2025 at 13:00 BST
End: Tuesday 17th June 2025 at 16:00 BST
If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.
Regards,
Pulsant Support Team
0345 1199 999
Posted on Jun 03, 2025 - 13:57 BST
CHG0053188 - Planned Maintenance - SC-1 Asigra N+1 Clusters Jun 18, 2025 13:00-16:00 BST
Dear Client,
WHAT
Per vendor guidelines, Pulsant engineers will upgrade the Edinburgh Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program.
SERVICE IMPACT
During the maintenance window, there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores.
WHY
This work is part of the ongoing Product Development and Maintenance Program and is recommended by the vendor to ensure the latest product fixes and features are available.
WHEN
Work is scheduled to be carried out during the following maintenance window:
Start: Wednesday 18th June 2025 at 13:00 BST
End: Wednesday 18th June 2025 at 16:00 BST
If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.
Regards,
Pulsant Support Team
0345 1199 999
Posted on Jun 03, 2025 - 13:58 BST
WHAT
Per vendor guidelines, Pulsant engineers will upgrade the Edinburgh Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program.
SERVICE IMPACT
During the maintenance window, there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores.
WHY
This work is part of the ongoing Product Development and Maintenance Program and is recommended by the vendor to ensure the latest product fixes and features are available.
WHEN
Work is scheduled to be carried out during the following maintenance window:
Start: Wednesday 18th June 2025 at 13:00 BST
End: Wednesday 18th June 2025 at 16:00 BST
If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.
Regards,
Pulsant Support Team
0345 1199 999
Posted on Jun 03, 2025 - 13:58 BST