All Systems Operational

About This Site

We are the UK’s leading colocation and cloud infrastructure provider.

We provide colocation and cloud infrastructure services from our 14 regional data centres, including integration and management of public cloud, with a core focus on availability, security and connectivity.

Uptime over the past 90 days. View historical uptime.
Business Continuity Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Asigra) Edinburgh Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Asigra) Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Asigra) Newcastle Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Asigra) Reading Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Veeam) Edinburgh Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Veeam) Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery Operational
90 days ago
100.0 % uptime
Today
Data Centre Services Operational
90 days ago
100.0 % uptime
Today
SC-1 - Edinburgh South Gyle Operational
90 days ago
100.0 % uptime
Today
SC-2 - Edinburgh Medway Operational
90 days ago
100.0 % uptime
Today
SC-3 - Edinburgh Newbridge Operational
90 days ago
100.0 % uptime
Today
NE-1 - Newcastle Central Operational
90 days ago
100.0 % uptime
Today
NE-2 - Newcastle East Operational
90 days ago
100.0 % uptime
Today
NW-1 - Manchester Operational
90 days ago
100.0 % uptime
Today
LN-1 - South London Operational
90 days ago
100.0 % uptime
Today
SE-1 - Milton Keynes Operational
90 days ago
100.0 % uptime
Today
SE-2 - Maidenhead Operational
90 days ago
100.0 % uptime
Today
SE-3 - Reading South Operational
90 days ago
100.0 % uptime
Today
SE-4 - Reading East Operational
90 days ago
100.0 % uptime
Today
SE-5 - Fareham Operational
90 days ago
100.0 % uptime
Today
WM-1 - Birmingham Operational
90 days ago
100.0 % uptime
Today
YH1 - Sheffield Operational
90 days ago
100.0 % uptime
Today
Managed Cloud Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Edinburgh Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Newcastle Central Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Newcastle East Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Reading Operational
90 days ago
100.0 % uptime
Today
Managed Office 365 Operational
90 days ago
100.0 % uptime
Today
Email Security Services Operational
90 days ago
100.0 % uptime
Today
Pulsant Cloud LN-1 Croydon Operational
90 days ago
100.0 % uptime
Today
Pulsant Cloud SC-1 Edinburgh Operational
90 days ago
100.0 % uptime
Today
Pulsant Cloud NE-1 Newcastle Operational
90 days ago
100.0 % uptime
Today
Edge Fabric Operational
90 days ago
100.0 % uptime
Today
Data Centre Connect Operational
90 days ago
100.0 % uptime
Today
Optical Connect Operational
90 days ago
100.0 % uptime
Today
Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Edge Connect Operational
90 days ago
100.0 % uptime
Today
IP Connect Operational
90 days ago
100.0 % uptime
Today
Edge Fabric - SC-1 - Edinburgh Operational
90 days ago
100.0 % uptime
Today
Edge Fabric - SC-2 - Edinburgh Operational
90 days ago
100.0 % uptime
Today
Edge Fabric - SC-3 - Edinburgh Operational
90 days ago
100.0 % uptime
Today
Edge Fabric - NE-1 - Newcastle Operational
90 days ago
100.0 % uptime
Today
Edge Fabric - NE-2 - Newcastle Operational
90 days ago
100.0 % uptime
Today
Edge Fabric - NW-1 - Manchester Operational
90 days ago
100.0 % uptime
Today
Edge Fabric - LN-1 - Croydon Operational
90 days ago
100.0 % uptime
Today
Edge Fabric - SE-1 - Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Edge Fabric - SE-2 - Maidenhead Operational
90 days ago
100.0 % uptime
Today
Edge Fabric - SE-3 - Reading South Operational
90 days ago
100.0 % uptime
Today
Edge Fabric - SE-4 - Reading Operational
90 days ago
100.0 % uptime
Today
Edge Fabric - SE-5 - Fareham Operational
90 days ago
100.0 % uptime
Today
Edge Fabric - WM-1 - Birmingham Operational
90 days ago
100.0 % uptime
Today
Edge Fabric - YH-1 - Rotherham Operational
90 days ago
100.0 % uptime
Today
Edge Fabric - THE1 - Telehouse East Operational
90 days ago
100.0 % uptime
Today
Edge Fabric - THN1 - Telehouse North Operational
90 days ago
100.0 % uptime
Today
Managed Security Operational
90 days ago
100.0 % uptime
Today
Cloud Protect Operational
90 days ago
100.0 % uptime
Today
DDoS Protect Operational
90 days ago
100.0 % uptime
Today
Threat Intelligence Alert Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

(CHG0060287) Planned Maintenance - Backup Storage Platform (SE-1 - Milton Keynes) Jul 9, 2026 09:00-17:00 BST

Incident or Maintenance Description:
WHAT?
Pulsant Engineers will be working upon the Backup storage platform in (SE-1 - Milton Keynes). These storage systems provide backup services to Cloud services as well as dedicated solutions.

WHY?
This is part of ongoing maintenance of our platforms, which include software updates and infrastructure changes.

Impact On Services:
This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected.
Posted on Jun 29, 2026 - 14:14 BST
Jul 2, 2026

No incidents reported today.

Jul 1, 2026

No incidents reported.

Jun 30, 2026

No incidents reported.

Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026
Availability of Storage in NE-1 Site
Resolved - Following guidance from our OEM suppliers, Pulsant engineers have resolved additional instances of instability within the Pulsant cloud environment at NE-1 (Newcastle).

Our Cloud & Storage and Connectivity teams continue to closely monitor the environment to ensure ongoing stability and will provide further updates if necessary.
Jun 27, 00:46 BST
Update - Following a Major Incident on the Pulsant Cloud platform earlier today, engineers have been working to remediate the issues.

While a number of clients have seen services restore, we have seen further instability for some clients around their connectivity.

Pulsant engineers are engaged with the OEM suppliers and continue to work to resolve these issues for all clients.
Jun 26, 22:32 BST
Monitoring - With the situation being fully assessed, remediation action was taken to by engineer onsite. Indications are that this work has been successful and that services will restore. This will take time to recover, the situation continues to be monitored closely.

For your reference, please see our service status page for updates on incidents. This can be found at http://status.pulsant.com

Please accept our sincere apologies for any inconvenience this issue is causing.
Jun 26, 18:18 BST
Investigating - We are currently experiencing availability of storage within the NE-1 (Newcastle) site as part of the Pulsant Cloud Infrastructure.

This issue is impacting services that rely on the affected storage infrastructure.

Our engineering team is actively investigating the incident with vendor to assist with identifying the root cause and restoring service as quickly as possible.

We will provide further updates as more information becomes available.
Jun 26, 12:47 BST
Jun 26, 2026
Jun 25, 2026

No incidents reported.

Jun 24, 2026
CHG0058830 - Planned at Risk Network Maintenance Newcastle NE-1 Pulsant Cloud IP Fabric - Wednesday 24/06/2026 2000 BST - 2300 BST
Completed - The scheduled maintenance has been completed.
Jun 24, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 20:00 BST
Scheduled - Dear Client,

Please be aware of the following planned network maintenance.

What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our Pulsant Cloud IP Fabric switches located in Newcastle NE-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.

Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.

When:
The maintenance will take place during the following window:

Start: Wednesday 24/06/2026 2000 BST
End: Wednesday 24/06/2026 2300 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com


Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999
Jun 10, 12:55 BST
Jun 23, 2026
CHG0059814 - Planned at Risk Network Maintenance in Reading SE-4 IP Fabric - Tuesday 23/06/2026 2000 BST - 2300 BST
Completed - The scheduled maintenance has been completed.
Jun 23, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 20:00 BST
Scheduled - Dear Client,

Please be aware of the following planned network maintenance.

What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Reading SE-4. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.

Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.

When:
The maintenance will take place during the following window:

Start: Tuesday 23/06/2026 2000 BST
End: Tuesday 23/06/2026 2300 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999
Jun 9, 09:08 BST
Jun 22, 2026
CHG0059312 - Planned at Risk Network Maintenance Core Network Route Reflector - Monday 22/06/2026 2000 BST - 2300 BST
Completed - The scheduled maintenance has been completed.
Jun 22, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 20:00 BST
Scheduled - Dear Client,

Please be aware of the following planned network maintenance.

What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on one of our Core Network Route Reflectors. As with any maintenance activity, there is an element of risk, although there is no expected impact to service. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.

Why:
This work is required to upgrade the software on our Core Network Route Reflectors at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.

When:
The maintenance will take place during the following window:

Start: Monday 22/06/2026 2000 BST
End: Monday 22/06/2026 2300 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com


Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999
Jun 8, 10:14 BST
Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026
CHG0059839 - Planned at Risk Network Maintenance Core Network Route Reflector - Thursday 18/06/2026 2000 BST - 2300 BST
Completed - The scheduled maintenance has been completed.
Jun 18, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 20:00 BST
Scheduled - Dear Client,

Please be aware of the following planned network maintenance.

What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on one of our Core Network Route Reflectors. As with any maintenance activity, there is an element of risk, although there is no expected impact to service. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.

Why:
This work is required to upgrade the software on our Core Network Route Reflectors at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.

When:
The maintenance will take place during the following window:

Start: Thursday 18/06/2026 2000 BST
End: Thursday 18/06/2026 2300 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999
Jun 4, 08:45 BST
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