Essential Maintenance
Investigating - The Pulsant Portal is currently undergoing maintenance and is temporarily unavailable.

In the meantime, please use the following contact methods to reach our support team.
0345 119 9999
support@pulsant.com
Oct 21, 2026 - 14:43 BST

About This Site

We are the UK’s leading colocation and cloud infrastructure provider.

We provide colocation and cloud infrastructure services from our 14 regional data centres, including integration and management of public cloud, with a core focus on availability, security and connectivity.

Uptime over the past 90 days. View historical uptime.
Business Continuity Operational
Cloud Backup (Asigra) Edinburgh Operational
Cloud Backup (Asigra) Milton Keynes Operational
Cloud Backup (Asigra) Newcastle Operational
Cloud Backup (Asigra) Reading Operational
Cloud Backup (Veeam) Edinburgh Operational
Cloud Backup (Veeam) Milton Keynes Operational
Disaster Recovery Operational
Data Centre Services Operational
SC-1 - Edinburgh South Gyle Operational
SC-2 - Edinburgh Medway Operational
SC-3 - Edinburgh Newbridge Operational
NE-1 - Newcastle Central Operational
NE-2 - Newcastle East Operational
NW-1 - Manchester Operational
LN-1 - South London Operational
SE-1 - Milton Keynes Operational
SE-2 - Maidenhead Operational
SE-3 - Reading South Operational
SE-4 - Reading East Operational
SE-5 - Fareham Operational
WM-1 - Birmingham Operational
YH1 - Sheffield Operational
Managed Cloud Operational
Cloud Storage Edinburgh Operational
Cloud Storage Milton Keynes Operational
Cloud Storage Newcastle Central Operational
Cloud Storage Newcastle East Operational
Cloud Storage Reading Operational
Managed Office 365 Operational
Email Security Services Operational
Pulsant Cloud LN-1 Croydon Operational
Pulsant Cloud SC-1 Edinburgh Operational
Pulsant Cloud NE-1 Newcastle Operational
Edge Fabric Operational
Data Centre Connect Operational
Optical Connect Operational
Cloud Connect Operational
Edge Connect Operational
IP Connect Operational
Edge Fabric - SC-1 - Edinburgh Operational
Edge Fabric - SC-2 - Edinburgh Operational
Edge Fabric - SC-3 - Edinburgh Operational
Edge Fabric - NE-1 - Newcastle Operational
Edge Fabric - NE-2 - Newcastle Operational
Edge Fabric - NW-1 - Manchester Operational
Edge Fabric - LN-1 - Croydon Operational
Edge Fabric - SE-1 - Milton Keynes Operational
Edge Fabric - SE-2 - Maidenhead Operational
Edge Fabric - SE-3 - Reading South Operational
Edge Fabric - SE-4 - Reading Operational
Edge Fabric - SE-5 - Fareham Operational
Edge Fabric - WM-1 - Birmingham Operational
Edge Fabric - YH-1 - Rotherham Operational
Edge Fabric - THE1 - Telehouse East Operational
Edge Fabric - THN1 - Telehouse North Operational
Managed Security Operational
Cloud Protect Operational
DDoS Protect Operational
Threat Intelligence Alert Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

CHG0062952 Planned Maintenance - Storage Platform LN-1 Oct 29, 2026 22:00 - Oct 30, 2026 04:00 GMT

Services Affected / Facility:
Storage Platform LN-1

Incident or Maintenance Description:
WHAT?
Pulsant Engineers will be working upon the storage platform in LN-1. These storage systems provide services to Cloud services as well as dedicated solutions.

WHY?
This is part of ongoing maintenance of our platforms, which include software updates and infrastructure changes.

Impact On Services:
This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected.
Posted on Oct 21, 2026 - 12:02 BST

CHG0062784 - Planned Maintenance - SC-1 Pulsant Cloud Veeam Backup Platform Nov 3, 2026 11:00-13:00 GMT

WHAT
Pulsant engineers will be upgrading Pulsant Cloud SC-1 Network for Veeam Backup Platform as part of our ongoing Product Development and Maintenance Program.

SERVICE IMPACT
During the maintenance window there will be an expected interruption to service availability between 11:00 - 13:00 affecting both Backups and Restores.

WHY
This work is part of the ongoing Maintenance Program related to infrastructure changes.

WHEN
Work is scheduled to be carried out during the following maintenance window:

Start: Tuesday 3rd November 2026 at 11:00 GMT
End: Tuesday 3rd November 2026 at 13:00 GMT

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
0345 1199 999
Posted on Oct 19, 2026 - 11:51 BST

Oct 21, 2026

CHG0062572 - Planned Maintenance - SC-1 Asigra N+1 Clusters
Completed - The scheduled maintenance has been completed.
Oct 21, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 13:00 BST
Scheduled - Dear Client,

WHAT
Per vendor guidelines, Pulsant engineers will upgrade the Edinburgh Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program.

SERVICE IMPACT
During the maintenance window, there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores.

WHY
This work is part of the ongoing Product Development and Maintenance Program and is recommended by the vendor to ensure the latest product fixes and features are available.

WHEN
Work is scheduled to be carried out during the following maintenance window:

Start: Wednesday 21st October 2026 at 13:00
End: Wednesday 21st October 2026 at 16:00

If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.

Regards,
Pulsant Support Team
0345 1199 999
Oct 6, 08:52 BST

Oct 20, 2026

CHG0062571 - Planned Maintenance - SE-1 Asigra N+1 Clusters
Completed - The scheduled maintenance has been completed.
Oct 20, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 13:00 BST
Scheduled - Dear Client,

WHAT
Per vendor guidelines, Pulsant engineers will upgrade the Milton Keynes Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program.

SERVICE IMPACT
During the maintenance window, there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores.

WHY
This work is part of the ongoing Product Development and Maintenance Program and is recommended by the vendor to ensure the latest product fixes and features are available.

WHEN
Work is scheduled to be carried out during the following maintenance window:

Start: Tuesday 20th October 2026 at 13:00
End: Tuesday 20th October 2026 at 16:00

If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.

Regards,
Pulsant Support Team
0345 1199 999
Oct 6, 08:51 BST

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

CHG0062354 - Planned at Risk Network Maintenance - 15/10/2026 20:00 - 23:00 BST
Completed - The scheduled maintenance has been completed.
Oct 15, 22:39 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 20:00 BST
Scheduled - Dear Client,

Please be aware of the following at risk planned network maintenance.

What:
The Core Network Infrastructure team will be performing a network maintenance on our core routers. As with any maintenance activity, there is an element of risk, although there is no expected impact to service.

Why:
This work is required to add an additional Tier-1 transit provider to increase network capacity and resiliency to meet client demand through our Pulsant 100G core network.

When:
The maintenance will take place during the following window:

Start: 15/10/2026 20:00 BST
End: 15/10/2026 23:00 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999
Oct 7, 13:54 BST

Oct 14, 2026

CHG0062604 Planned Maintenance - Storage Platform Croydon LN-1
Completed - The scheduled maintenance has been completed.
Oct 14, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 18:00 BST
Scheduled - Dear client,

WHAT?
Pulsant Engineers will be working upon the storage platform in Croydon.
These storage systems provide services to Cloud services as well as dedicated solutions.

This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected.

WHY?
This is part of ongoing maintenance of our platforms, which include hardware and software infrastructure changes.

WHEN?
The maintenance will take place during the following window:

Start: 14/10/2026 18:00:00 BST
End: 14/10/2026 22:00:00 BST

If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.
Oct 7, 11:33 BST

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

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