All Systems Operational

About This Site

We are the UK’s leading colocation and cloud infrastructure provider.

We provide colocation and cloud infrastructure services from our 12 regional data centres, including integration and management of public cloud, with a core focus on availability, security and connectivity.

Uptime over the past 90 days. View historical uptime.
Business Continuity Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Asigra) Edinburgh Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Asigra) Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Asigra) Newcastle Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Asigra) Reading Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Veeam) Edinburgh Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Veeam) Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery Operational
90 days ago
100.0 % uptime
Today
Data Centre Services Operational
90 days ago
99.99 % uptime
Today
Edinburgh Medway Operational
90 days ago
100.0 % uptime
Today
Edinburgh Newbridge Operational
90 days ago
100.0 % uptime
Today
Edinburgh South Gyle Operational
90 days ago
100.0 % uptime
Today
Glasgow Operational
90 days ago
100.0 % uptime
Today
Maidenhead Operational
90 days ago
100.0 % uptime
Today
Manchester Operational
90 days ago
100.0 % uptime
Today
Milton Keynes Operational
90 days ago
99.94 % uptime
Today
Newcastle Central Operational
90 days ago
100.0 % uptime
Today
Newcastle East Operational
90 days ago
100.0 % uptime
Today
Reading Operational
90 days ago
100.0 % uptime
Today
Sheffield Operational
90 days ago
100.0 % uptime
Today
South London Operational
90 days ago
100.0 % uptime
Today
Managed Cloud Operational
90 days ago
99.7 % uptime
Today
Azure Operational
90 days ago
100.0 % uptime
Today
AWS Operational
90 days ago
99.97 % uptime
Today
Cloud Storage Edinburgh Operational
90 days ago
99.86 % uptime
Today
Cloud Storage Milton Keynes Operational
90 days ago
99.86 % uptime
Today
Cloud Storage Newcastle Central Operational
90 days ago
99.86 % uptime
Today
Cloud Storage Newcastle East Operational
90 days ago
99.86 % uptime
Today
Cloud Storage Reading Operational
90 days ago
99.86 % uptime
Today
Managed Office 365 Operational
90 days ago
100.0 % uptime
Today
Pulsant Enterprise Cloud (PEC) Edinburgh Operational
90 days ago
99.86 % uptime
Today
Pulsant Enterprise Cloud (PEC) Milton Keynes Operational
90 days ago
99.86 % uptime
Today
Pulsant Enterprise Cloud (PEC) Newcastle Central Operational
90 days ago
99.86 % uptime
Today
Pulsant Enterprise Cloud (PEC) Newcastle East Operational
90 days ago
99.86 % uptime
Today
Pulsant Enterprise Cloud (PEC) Reading Operational
90 days ago
99.86 % uptime
Today
Cloud Desktop Milton Keynes Operational
90 days ago
99.86 % uptime
Today
Cloud Desktop Edinburgh Operational
90 days ago
99.86 % uptime
Today
Email Security Services Operational
90 days ago
99.86 % uptime
Today
Pulsant Cloud LN-1 Croydon Operational
90 days ago
99.86 % uptime
Today
Pulsant Cloud SC-1 Edinburgh Operational
90 days ago
99.86 % uptime
Today
Pulsant Cloud NE-1 Newcastle Operational
90 days ago
96.53 % uptime
Today
Managed Networks Operational
90 days ago
99.99 % uptime
Today
Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Maidenhead Operational
90 days ago
100.0 % uptime
Today
Medway Operational
90 days ago
100.0 % uptime
Today
Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Newcastle Operational
90 days ago
100.0 % uptime
Today
Newbridge Operational
90 days ago
100.0 % uptime
Today
Reading Operational
90 days ago
100.0 % uptime
Today
South Gyle Operational
90 days ago
100.0 % uptime
Today
South London Operational
90 days ago
100.0 % uptime
Today
South Yorkshire Operational
90 days ago
100.0 % uptime
Today
Leased Lines Operational
90 days ago
100.0 % uptime
Today
xDSL Services Operational
90 days ago
100.0 % uptime
Today
IP Transit Operational
90 days ago
99.91 % uptime
Today
Data Centre Failover Operational
90 days ago
100.0 % uptime
Today
Content Delivery Network (CDN) Operational
90 days ago
100.0 % uptime
Today
Cloud Fabric Operational
90 days ago
100.0 % uptime
Today
Data Centre Connect Operational
90 days ago
100.0 % uptime
Today
Metro Connect Operational
90 days ago
100.0 % uptime
Today
Optical Connect Operational
90 days ago
100.0 % uptime
Today
Managed Security Operational
90 days ago
100.0 % uptime
Today
Cloud Protect Operational
90 days ago
100.0 % uptime
Today
DDoS Protect Operational
90 days ago
100.0 % uptime
Today
Threat Intelligence Alert Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024
Degraded service at Medway SC-2
Resolved - Follow Engineers have replaced cabling in affected Data center and services have been full restored
Jul 25, 08:42 BST
Investigating - Pulsant have been made aware of traffic issues in Medway SC-2, we have observed errors on a link and a dynamic routing protocol switch between states, this has been isolated and physical cables are being checked.
Jul 24, 18:14 BST
CHG0047855 Planned Maintenance - Pulsant Cloud Management Platform
Completed - The scheduled maintenance has been completed.
Jul 25, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 22:00 BST
Scheduled - WHAT?
This is the scheduled maintenance of our Pulsant Cloud management platform. This platform provides management services across Cloud environments and services.

WHY?
This is standard scheduled maintenance on our cloud management platform as part of our life cycle management process.

Impact On Services:
This is an at Risk notification, as the platform however unlikely, may be inaccessible for a short period during the change window period mentioned below.

The maintenance will take place during the following window:

Start: 24/07/2024 22:00 BST
End: 25/07/2024 04:00 BST
Jul 11, 11:14 BST
Jul 24, 2024
Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Multiple Service down following global Windows update
Resolved - All Pulsant clients affected by the Crowdstrike outage have been contacted by Pulsant and remedial steps completed to help restore services.

For any further information regarding this outage, please refer to your Crowdstrike customer support portal.
Jul 19, 17:12 BST
Update - Latest update from Crowdstrike -

Full statement from George Kurtz, the CEO of Crowdstrike:

"Crowdstrike is actively working with customers impacted by a defect found in a single content update for Windows hosts.

"Mac and Linux hosts are not impacted. This is not a security incident or cyberattack.

"The issue has been identified, isolated and a fix has been deployed.

"We refer customers to the support portal for the latest updates and will continue to provide complete and continuous updates on our website.

"We further recommend organisations ensure they’re communicating with Crowdstrike representatives through official channels.

"Our team is fully mobilised to ensure the security and stability of Crowdstrike customers."
Jul 19, 11:06 BST
Update - CrowdStrike has issued a workaround -


1. Boot Windows into Safe Mode or the Windows Recovery Environment
2. Navigate to the C:\Windows\System32\drivers\CrowdStrike directory
3. Locate the file matching “C-00000291*.sys” and delete it
4. Boot the host normally
Jul 19, 10:38 BST
Identified - CrowdStrike have identified the fault and potential fix. Please refer to your CrowdStrike portal for further information.

Please note Pulsant does not use or support CrowdStrike services and all support is best endeavours.
Jul 19, 09:22 BST
Update - Initial investigations indicate that following a 3rd party Windows update, clients that use 3rd party service Cloud Strike will be experiencing a significant impact.

Latest update from CrowdStrike - “Our Engineers are actively working to resolve this issue and there is no need to open a support ticket.”

Further updates will follow as they are received.
Jul 19, 07:46 BST
Investigating - Pulsant are aware of ongoing issues where initial investigations have indicated a corrupt update on Windows hosted devices and is causing widespread impact.

Pulsant will provide further updates shortly
Jul 19, 07:14 BST
Jul 18, 2024

No incidents reported.

Jul 17, 2024
CHG0047709 - Patching - EDI3 Asigra N+1 Clusters
Completed - The scheduled maintenance has been completed.
Jul 17, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 13:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Jul 1, 14:07 BST
Scheduled - Dear Client,

WHAT
Per Vendor guidelines, Pulsant engineers will upgrade the Edinburgh Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program.

SERVICE IMPACT
During the maintenance window, there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores.

WHY
This work is part of the ongoing Product Development and Maintenance Program and recommended by the Vendor, ensuring the latest product fixes and features are available.

WHEN
Work is scheduled to be carried out during the following maintenance window:

Start: Wednesday 17th July 2024 at 13:00 BST
End: Wednesday 17th July 2024 at 16:00 BST

If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.

Regards,
Pulsant Support Team
0345 1199 999
Jul 1, 14:02 BST
Jul 16, 2024
CHG0047708 – Patching - MKN1 Asigra N+1 Clusters
Completed - The scheduled maintenance has been completed.
Jul 16, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 13:00 BST
Scheduled - Dear Client,

WHAT
Per Vendor guidelines, Pulsant engineers will upgrade the Milton Keynes Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program.

SERVICE IMPACT
During the maintenance window, there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores.

WHY
This work is part of the ongoing Product Development and Maintenance Program and recommended by the Vendor, ensuring the latest product fixes and features are available.

WHEN
Work is scheduled to be carried out during the following maintenance window:

Start: Tuesday 16th July 2024 at 13:00 BST
End: Tuesday 16th July 2024 at 16:00 BST

If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.

Regards,
Pulsant Support Team
0345 1199 999
Jul 1, 14:01 BST
Jul 15, 2024
Virgin Media Major Core Failure - London Area
Resolved - This incident has been resolved.
Jul 15, 09:12 BST
Update - We are continuing to monitor for any further issues.
Jul 12, 10:40 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 12, 08:13 BST
Identified - Pulsant are aware of a Virgin Media Major Core Failure within the London area. Services are starting to recover and close monitoring will continue.
Jul 12, 06:03 BST
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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