All Systems Operational

About This Site

We are the UK’s leading colocation and cloud infrastructure provider.

We provide colocation and cloud infrastructure services from our 12 regional data centres, including integration and management of public cloud, with a core focus on availability, security and connectivity.

Uptime over the past 90 days. View historical uptime.
Business Continuity Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Asigra) Edinburgh Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Asigra) Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Asigra) Newcastle Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Asigra) Reading Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Veeam) Edinburgh Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Veeam) Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery Operational
90 days ago
100.0 % uptime
Today
Data Centre Services Operational
90 days ago
99.85 % uptime
Today
Edinburgh Medway Operational
90 days ago
100.0 % uptime
Today
Edinburgh Newbridge Operational
90 days ago
100.0 % uptime
Today
Edinburgh South Gyle Operational
90 days ago
100.0 % uptime
Today
Glasgow Operational
90 days ago
100.0 % uptime
Today
Maidenhead Operational
90 days ago
100.0 % uptime
Today
Manchester Operational
90 days ago
100.0 % uptime
Today
Milton Keynes Operational
90 days ago
99.97 % uptime
Today
Newcastle Central Operational
90 days ago
100.0 % uptime
Today
Newcastle East Operational
90 days ago
100.0 % uptime
Today
Reading Operational
90 days ago
100.0 % uptime
Today
Sheffield Operational
90 days ago
99.61 % uptime
Today
South London Operational
90 days ago
98.71 % uptime
Today
Managed Cloud Operational
90 days ago
100.0 % uptime
Today
Azure Operational
90 days ago
100.0 % uptime
Today
AWS Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Edinburgh Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Newcastle Central Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Newcastle East Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Reading Operational
90 days ago
100.0 % uptime
Today
Managed Office 365 Operational
90 days ago
100.0 % uptime
Today
Pulsant Enterprise Cloud (PEC) Edinburgh Operational
90 days ago
100.0 % uptime
Today
Pulsant Enterprise Cloud (PEC) Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Pulsant Enterprise Cloud (PEC) Newcastle Central Operational
90 days ago
100.0 % uptime
Today
Pulsant Enterprise Cloud (PEC) Newcastle East Operational
90 days ago
100.0 % uptime
Today
Pulsant Enterprise Cloud (PEC) Reading Operational
90 days ago
100.0 % uptime
Today
Cloud Desktop Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Cloud Desktop Edinburgh Operational
90 days ago
100.0 % uptime
Today
Email Security Services Operational
90 days ago
100.0 % uptime
Today
Pulsant Cloud LN-1 Croydon Operational
90 days ago
100.0 % uptime
Today
Pulsant Cloud SC-1 Edinburgh Operational
90 days ago
100.0 % uptime
Today
Pulsant Cloud NE-1 Newcastle Operational
90 days ago
100.0 % uptime
Today
Managed Networks Operational
90 days ago
99.96 % uptime
Today
Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Maidenhead Operational
90 days ago
100.0 % uptime
Today
Medway Operational
90 days ago
100.0 % uptime
Today
Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Newcastle Operational
90 days ago
100.0 % uptime
Today
Newbridge Operational
90 days ago
100.0 % uptime
Today
Reading Operational
90 days ago
100.0 % uptime
Today
South Gyle Operational
90 days ago
100.0 % uptime
Today
South London Operational
90 days ago
100.0 % uptime
Today
South Yorkshire Operational
90 days ago
100.0 % uptime
Today
Leased Lines Operational
90 days ago
99.65 % uptime
Today
xDSL Services Operational
90 days ago
100.0 % uptime
Today
IP Transit Operational
90 days ago
99.7 % uptime
Today
Data Centre Failover Operational
90 days ago
100.0 % uptime
Today
Content Delivery Network (CDN) Operational
90 days ago
100.0 % uptime
Today
Cloud Fabric Operational
90 days ago
100.0 % uptime
Today
Data Centre Connect Operational
90 days ago
100.0 % uptime
Today
Metro Connect Operational
90 days ago
100.0 % uptime
Today
Optical Connect Operational
90 days ago
100.0 % uptime
Today
Managed Security Operational
90 days ago
100.0 % uptime
Today
Cloud Protect Operational
90 days ago
100.0 % uptime
Today
DDoS Protect Operational
90 days ago
100.0 % uptime
Today
Threat Intelligence Alert Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 22, 2024

No incidents reported today.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024
(CHG0049066) Pulsant Cloud Maintenance - Newcastle Central (NE-1)
Completed - The scheduled maintenance has been completed.
Oct 19, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 18:00 BST
Scheduled - Dear client,

WHAT?
Pulsant Engineers will be working upon the Pulsant Cloud infrastructure in Newcastle Central (NE-1).

This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected.

WHY?
This is part of the ongoing maintenance of our platforms, which includes software updates and infrastructure changes.

WHEN?
The maintenance will take place during the following window:

Start: 19/10/2024 18:00:00 BST
End: 19/10/2024 22:00:00 BST

If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999
Oct 11, 12:56 BST
Oct 18, 2024

No incidents reported.

Oct 17, 2024
Dark Fibre Network Issues
Resolved - This incident has been resolved.
Oct 17, 12:40 BST
Monitoring - Pulsant's Third-party provider has located and replaced faulty equipment. Pulsant are seeing the wavelength services as restored.

Please retest connections and report any issues to Pulsant Support.
Oct 16, 15:44 BST
Investigating - We are currently investigating an issue on our Dark Fibre network, specifically wavelength services passing through Telehouse North to Global Switch.

We are currently working towards a resolution and will provide an update as soon as possible.
Oct 14, 16:34 BST
Oct 16, 2024
CHG0049218 - Patching - EDI3 Asigra N+1 Clusters
Completed - The scheduled maintenance has been completed.
Oct 16, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 13:00 BST
Scheduled - Dear Client,

WHAT
Per vendor guidelines, Pulsant engineers will upgrade the Milton Keynes / Edinburgh Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program.

SERVICE IMPACT
During the maintenance window, there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores.

WHY
This work is part of the ongoing Product Development and Maintenance Program and is recommended by the vendor to ensure the latest product fixes and features are available.

WHEN
Work is scheduled to be carried out during the following maintenance window:

Start: Wednesday 16th October 2024 at 13:00 BST
End: Wednesday 16th October 2024 at 16:00 BST

If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.

Regards,
Pulsant Support Team
0345 1199 999
Oct 1, 15:19 BST
Oct 15, 2024
CHG0049217 - Patching - MKN1 Asigra N+1 Clusters
Completed - The scheduled maintenance has been completed.
Oct 15, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 13:00 BST
Scheduled - Dear Client,

WHAT
Per vendor guidelines, Pulsant engineers will upgrade the Milton Keynes Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program.

SERVICE IMPACT
During the maintenance window, there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores.

WHY
This work is part of the ongoing Product Development and Maintenance Program and is recommended by the vendor to ensure the latest product fixes and features are available.

WHEN
Work is scheduled to be carried out during the following maintenance window:

Start: Tuesday 15th October 2024 at 13:00 BST
End: Tuesday 15th October 2024 at 16:00 BST

If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.

Regards,
Pulsant Support Team
0345 1199 999
Oct 1, 15:17 BST
Oct 14, 2024
Degraded service between Manchester and Reading Data Centres
Resolved - This incident has been resolved.
Oct 14, 09:17 BST
Monitoring - Pulsant have re-instate the Manchester Linx after a fix was applied and we will continue to monitor.

Any queries or issues please contact Pulsant support.
Oct 9, 17:18 BST
Update - Pulsant have identified the source of the packetloss issue and a fix has been applied. Steps to remove the work around and re-instate the Manchester Linx will take place today (09/10/24).
Oct 9, 12:17 BST
Update - Pulsant workaround is still in place to mitigate client issues and continue to investigate the technical cause of the intermittent connections.

Subject has been updated to reflect investigations.

Any queries or issues please contact Pulsant support.
Oct 8, 10:18 BST
Update - A work around has been put in place by Pulsant to remove the Manchester to Zen Linx connection to mitigate client impact.
Oct 3, 14:43 BST
Identified - Pulsant are aware of a wider issue outside of the Pulsant network. Clients utilising ZEN ISP to access the Pulsant infrastructure may experience an intermittent connection.

Please see Zen Status page https://servicealerts.zen.co.uk/
Oct 2, 17:02 BST
Oct 13, 2024

No incidents reported.

Oct 12, 2024
(CHG0049065) Pulsant Cloud Maintenance - Edinburgh South Gyle (SC-1)
Completed - The scheduled maintenance has been completed.
Oct 12, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 18:00 BST
Scheduled - Dear client,

WHAT?
Pulsant Engineers will be working upon the Pulsant Cloud infrastructure in Edinburgh South Gyle (SC-1).

This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected.

WHY?
This is part of the ongoing maintenance of our platforms, which includes software updates and infrastructure changes.

WHEN?
The maintenance will take place during the following window:

Start: 12/10/2024 18:00:00 BST
End: 12/10/2024 22:00:00 BST

If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999
Sep 27, 10:52 BST
Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024
Oct 8, 2024
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