tag:status.pulsant.com,2005:/historyPulsant Service Status - Incident History2024-03-29T05:22:43+00:00Pulsant Servicetag:status.pulsant.com,2005:Incident/202423142024-03-28T16:00:02+00:002024-03-28T16:00:02+00:00CHG0045091 - Planned Maintenance - Pulsant Cloud Newcastle NE-1 Veeam Backup Platform<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>16:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>10:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>10:42</var> GMT</small><br><strong>Scheduled</strong> - Dear Client,<br /><br />WHAT<br />Pulsant engineers will be upgrading the Pulsant Cloud Newcastle NE-1 Veeam Backup Platform as part of our ongoing Product Development and Maintenance Program in accordance to Vendor guidelines.<br /><br />SERVICE IMPACT<br />During the maintenance window there will be an expected interruption to service availability between 10:00 - 16:00 affecting both Backups and Restores.<br /><br />WHY<br />This work is part of the ongoing Product Development and Maintenance Program and recommended by the Vendor ensuring the latest product fixes and features are available.<br /><br />WHEN<br />Work is scheduled to be carried out during the following maintenance window:<br /><br />Start: Thursday 28th March 2024 at 10:00 GMT<br />End: Thursday 28th March 2024 at 16:00 GMT<br /><br />If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.<br /><br />Regards,<br />Pulsant Support Team<br />0345 1199 999</p>tag:status.pulsant.com,2005:Incident/201649682024-03-20T16:00:58+00:002024-03-20T16:00:58+00:00Planned Maintenance: CHG0044957 - Cloud Backup (Asigra) Edinburgh<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>16:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>13:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>10:03</var> GMT</small><br><strong>Scheduled</strong> - Dear Client, <br /> <br />WHAT <br />Pulsant engineers will be upgrading the Edinburgh Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program in accordance to Vendor guidelines. <br /> <br />SERVICE IMPACT <br />During the maintenance window there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores. <br /> <br />WHY <br />This work is part of the ongoing Product Development and Maintenance Program and recommended by the Vendor, ensuring the latest product fixes and features are available. <br /> <br />WHEN <br />Work is scheduled to be carried out during the following maintenance window: <br /> <br />Start: Wednesday 20th March 2024 at 13:00 GMT <br />End: Wednesday 20th March 2024 at 16:00 GMT <br /> <br />If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly. <br /> <br />Regards, <br />Pulsant Support Team <br />0345 1199 999</p>tag:status.pulsant.com,2005:Incident/201649542024-03-19T16:00:56+00:002024-03-19T16:00:56+00:00Planned Maintenance: CHG0044955 - Cloud Backup (Asigra) Milton Keynes<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>16:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>13:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>10:01</var> GMT</small><br><strong>Scheduled</strong> - Dear Client, <br /> <br />WHAT <br />Pulsant engineers will be upgrading the Edinburgh Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program in accordance to Vendor guidelines. <br /> <br />SERVICE IMPACT <br />During the maintenance window there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores. <br /> <br />WHY <br />This work is part of the ongoing Product Development and Maintenance Program and recommended by the Vendor, ensuring the latest product fixes and features are available. <br /> <br />WHEN <br />Work is scheduled to be carried out during the following maintenance window: <br /> <br />Start: Tuesday 19th March 2024 at 13:00 GMT <br />End: Tuesday 19th March 2024 at 16:00 GMT <br /> <br />If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly. <br /> <br />Regards, <br />Pulsant Support Team <br />0345 1199 999</p>tag:status.pulsant.com,2005:Incident/202135442024-03-19T04:00:57+00:002024-03-19T04:00:57+00:00Planned Maintenance: CHG0044839 - Pulsant Cloud Croydon - LN-1<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>04:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>20:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>10:38</var> GMT</small><br><strong>Scheduled</strong> - Dear client,<br /><br />WHAT?<br />Pulsant Engineers will be working upon the Pulsant Enterprise Cloud infrastructure in LN-1. This platform provides Cloud services.<br /><br />WHY?<br />This is part of ongoing maintenance of our platforms, which include software updates and infrastructure changes.<br /><br />Stage 1<br />Start: 18/03/2024 20:00 GMT<br />End: 19/03/2024 06:00 GMT<br /><br />Stage 2<br />Start: 19/03/2024 20:00 GMT<br />End: 20/03/2024 06:00 GMT<br /><br />If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly.<br /><br />For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.<br /><br />Please accept our sincere apologies for any inconvenience this may cause.<br /><br />Regards,<br />Pulsant Support Team<br /><br />0345 119 9999</p>tag:status.pulsant.com,2005:Incident/202906212024-03-18T13:03:57+00:002024-03-18T13:03:57+00:00Network issues identified at Newcastle Central DC (NE-1)<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>13:03</var> GMT</small><br><strong>Resolved</strong> - This incident has now been resolved and all services are back online.<br /><br />Please contact Pulsant support if you are experiencing any further issues.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>12:05</var> GMT</small><br><strong>Update</strong> - Investigations have ruled out issues with the Pulsant core and attention is now on Pulsant Cloud.<br /><br />Troubleshooting continues with Cloud and Storage engineers and another update will be provided as soon as possible.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>11:49</var> GMT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>11:40</var> GMT</small><br><strong>Investigating</strong> - Pulsant have identified network issues originating from Newcastle Central DC (NE-1).<br /><br />These are currently being investigated by senior network engineers and updates will provided frequently. <br /><br />Please contact Pulsant support if you have any queries on 0345 119 9999 or on the Pulsant Portal - https://portal.pulsant.com/</p>tag:status.pulsant.com,2005:Incident/199196002024-02-21T16:30:56+00:002024-02-21T16:30:56+00:00Planned Maintenance: CHG0044232 - Cloud Backup (Asigra) Edinburgh<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>16:30</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>13:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>08:22</var> GMT</small><br><strong>Scheduled</strong> - Dear Client, <br /> <br />WHAT <br />Pulsant engineers will be upgrading the Edinburgh Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program in accordance to Vendor guidelines. <br /> <br />SERVICE IMPACT <br />During the maintenance window there will be an expected interruption to service availability between 13:00 - 16:30 affecting both Backups and Restores. <br /> <br />WHY <br />This work is part of the ongoing Product Development and Maintenance Program and recommended by the Vendor, ensuring the latest product fixes and features are available. <br /> <br />WHEN <br />Work is scheduled to be carried out during the following maintenance window: <br /> <br />Start: Wednesday 21st February 2024 at 13:00 GMT <br />End: Wednesday 21st February 2024 at 16:30 GMT <br /> <br />If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly. <br /> <br />Regards, <br />Pulsant Support Team <br />0345 1199 999</p>tag:status.pulsant.com,2005:Incident/199195732024-02-20T16:30:56+00:002024-02-20T16:30:56+00:00Planned Maintenance: CHG0044231 - Cloud Backup (Asigra) Milton Keynes<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>16:30</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>13:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>08:18</var> GMT</small><br><strong>Scheduled</strong> - Dear Client, <br /> <br />WHAT <br />Pulsant engineers will be upgrading the Edinburgh Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program in accordance to Vendor guidelines. <br /> <br />SERVICE IMPACT <br />During the maintenance window there will be an expected interruption to service availability between 13:00 - 16:30 affecting both Backups and Restores. <br /> <br />WHY <br />This work is part of the ongoing Product Development and Maintenance Program and recommended by the Vendor, ensuring the latest product fixes and features are available. <br /> <br />WHEN <br />Work is scheduled to be carried out during the following maintenance window: <br /> <br />Start: Tuesday 20th February 2024 at 13:00 GMT <br />End: Tuesday 20th February 2024 at 16:30 GMT <br /> <br />If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly. <br /> <br />Regards, <br />Pulsant Support Team <br />0345 1199 999</p>tag:status.pulsant.com,2005:Incident/199914012024-02-15T21:00:56+00:002024-02-15T21:00:56+00:00CHG0044491 Planned Maintenance - Pulsant Cloud Management Platform<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>21:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>18:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>12:16</var> GMT</small><br><strong>Scheduled</strong> - Services Affected / Facility:<br />Pulsant Cloud Management Platform<br /><br />Incident or Maintenance Description:<br />WHAT?<br />Pulsant engineers will be performing an emergency maintenance upon Pulsant Cloud management platform. This platform provides management services across Cloud environments and services.<br /><br />WHY?<br />This is an emergency maintenance of our platforms, which requires additional actions to be taken to fix the errors we encountered after our last attempt on 13/02/2024 to remediate the issue.<br /><br />Impact On Services:<br />This is at Risk notification, as the platform however unlikely, may be inaccessible for some time during the change window period mentioned below.<br /><br />The maintenance will take place during the following window:<br /><br />Start: 15/02/2024 18:00 GMT<br />End: 15/02/2024 21:00 GMT</p>tag:status.pulsant.com,2005:Incident/199487862024-02-13T21:00:56+00:002024-02-13T21:00:56+00:00CHG0044352 Planned Maintenance - Pulsant Cloud Management Platform<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>21:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>18:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>15:43</var> GMT</small><br><strong>Scheduled</strong> - Services Affected / Facility:<br />Pulsant Cloud Management Platform<br /><br />Incident or Maintenance Description:<br />WHAT?<br />Pulsant engineers will be performing an emergency maintenance upon Pulsant Cloud management platform. This platform provides management services across Cloud environments and services.<br /><br />WHY?<br />This is an emergency maintenance of our platforms, which is required to fix the errors we encountered after recent patching procedure.<br /><br />Impact On Services:<br />This is a Risk notification, as the platform will be inaccessible for some time during the change window period mentioned below.<br /><br />The maintenance will take place during the following window:<br /><br />Start: 13/02/2024 18:00 GMT/BST<br />End: 13/02/2024 21:00 GMT/BST</p>tag:status.pulsant.com,2005:Incident/196887342024-01-27T16:01:04+00:002024-01-27T16:01:04+00:00CHG0043292 - Pulsant Cloud and Desktop Maintenance<p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>16:01</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>10:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>14:38</var> GMT</small><br><strong>Scheduled</strong> - Dear client,<br /><br />WHAT?<br />Pulsant Engineers will be working upon the Pulsant Cloud and Pulsant Desktop infrastructure. This platform provides Cloud and Virtual Desktop services.<br /><br />This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected.<br /><br />We will see short outages to the cloud management platform while undertaking the work.<br /><br />WHY?<br />This is part of ongoing maintenance of our platforms, which include software updates and infrastructure changes.<br /><br />WHEN?<br />The maintenance will take place during the following window:<br /><br />Start: 27/01/2024 10:00 GMT<br />End: 27/01/2024 16:00 GMT<br /><br />If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly.<br /><br />For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.<br /><br />Please accept our sincere apologies for any inconvenience this may cause.<br /><br />Regards,<br />Pulsant Support Team<br />0345 119 9999</p>tag:status.pulsant.com,2005:Incident/196666882024-01-25T16:01:51+00:002024-01-25T16:01:51+00:00CHG0043337 - Planned Maintenance - Pulsant Edinburgh Veeam MSP Platform<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>16:01</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>10:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>11:34</var> GMT</small><br><strong>Scheduled</strong> - Dear Client,<br /><br />WHAT<br />Pulsant engineers will be upgrading the Edinburgh Veeam MSP Platform as part of our ongoing Product Development and Maintenance Program in accordance to Vendor guidelines.<br /><br />SERVICE IMPACT<br />During the maintenance window there will be an expected interruption to service availability between 10:00 - 16:00 affecting both Backups and Restores.<br /><br />WHY<br />This work is part of the ongoing Product Development and Maintenance Program and recommended by the Vendor ensuring the latest product fixes and features are available.<br /><br />WHEN<br />Work is scheduled to be carried out during the following maintenance window:<br /><br />Start: Thursday 25th January 2024 at 10:00 GMT<br />End: Thursday 25th January 2024 at 16:00 GMT<br /><br />If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.<br /><br />Regards,<br />Pulsant Support Team<br />0345 1199 999</p>tag:status.pulsant.com,2005:Incident/196666522024-01-24T16:00:19+00:002024-01-24T16:00:19+00:00CHG0043332 - Planned Maintenance - Pulsant Milton Keynes Veeam MSP Platform<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>16:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>10:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>11:29</var> GMT</small><br><strong>Scheduled</strong> - Dear Client,<br /><br />WHAT<br />Pulsant engineers will be upgrading the Milton Keynes Veeam MSP Platform as part of our ongoing Product Development and Maintenance Program in accordance to Vendor guidelines.<br /><br />SERVICE IMPACT<br />During the maintenance window there will be an expected interruption to service availability between 10:00 - 16:00 affecting both Backups and Restores.<br /><br />WHY<br />This work is part of the ongoing Product Development and Maintenance Program and recommended by the Vendor ensuring the latest product fixes and features are available.<br /><br />WHEN<br />Work is scheduled to be carried out during the following maintenance window:<br /><br />Start: Wednesday 24th January 2024 at 10:00 GMT<br />End: Wednesday 24th January 2024 at 16:00 GMT<br /><br />If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.<br /><br />Regards,<br />Pulsant Support Team<br />0345 1199 999</p>tag:status.pulsant.com,2005:Incident/196134082024-01-17T16:00:13+00:002024-01-17T16:00:13+00:00(CHG0043356) Pulsant Enterprise Cloud Maintenance - Milton Keynes<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>16:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>10:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>16:57</var> GMT</small><br><strong>Scheduled</strong> - Dear client,<br /> <br />WHAT?<br />Pulsant Engineers will be working upon the Pulsant Enterprise Cloud infrastructure in (Milton Keynes). This platform provides Cloud services.<br /> <br />This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected.<br /> <br />WHY?<br />This is part of ongoing maintenance of our platforms, which include software updates and infrastructure changes.<br /> <br />WHEN?<br />The maintenance will take place during the following window:<br />Start: 17/01/2024 10:00 GMT<br />End: 17/01/2024 16:00 GMT<br /> <br />If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly.<br /> <br />For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.<br /> <br />Please accept our sincere apologies for any inconvenience this may cause.<br /> <br />Regards,<br />Pulsant Support Team<br />0345 119 9999</p>tag:status.pulsant.com,2005:Incident/196005402024-01-17T16:00:10+00:002024-01-17T16:00:10+00:00Planned Maintenance: CHG0043285 - Cloud Backup (Asigra) Edinburgh<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>16:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>13:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>09:50</var> GMT</small><br><strong>Scheduled</strong> - What:<br />Installation of system updates<br /><br />When:<br />Wednesday 17th January 13:00 – 16:00<br /><br />Why:<br />Routine patching<br /><br />Should you have any questions, please contact support by emailing support@pulsant.com or by calling us on 0845 1199 999.</p>tag:status.pulsant.com,2005:Incident/196005222024-01-16T16:02:20+00:002024-01-16T16:02:20+00:00Planned Maintenance: CHG0043284 - Cloud Backup (Asigra) Milton Keynes<p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>16:02</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>13:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>09:49</var> GMT</small><br><strong>Scheduled</strong> - What:<br />Installation of system updates<br /><br />When:<br />Tuesday 16th January 13:00 – 16:00<br /><br />Why:<br />Routine patching<br /><br />Should you have any questions, please contact support by emailing support@pulsant.com or by calling us on 0845 1199 999.</p>tag:status.pulsant.com,2005:Incident/196743022024-01-11T06:23:52+00:002024-01-11T06:23:52+00:00Openreach network issues.<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>06:23</var> GMT</small><br><strong>Resolved</strong> - We can confirm that this is now resolved.<br /><br />This was due to power issues in Edinburgh and confirmation has been received that full service has restored.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>05:06</var> GMT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>05:06</var> GMT</small><br><strong>Investigating</strong> - We have been informed this morning that Openreach have carried out planned works, which have effected services we have not anticipated. <br /><br />Multiple clients have reported outages and we are reaching out to network providers to provide further updates.<br /><br />We will continue to monitor this and update accordingly.<br /><br />The expectation is currently that their planned works should be complete by 06:00 on 11/01/2024.</p>tag:status.pulsant.com,2005:Incident/192591622023-12-14T17:00:11+00:002023-12-14T17:00:11+00:00Planned Maintenance: CHG0042854 Pulsant Enterprise Cloud Maintenance - Newcastle NE-1, NE-2 and Edinburgh SC-2<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>17:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>17:01</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>11:39</var> GMT</small><br><strong>Scheduled</strong> - WHAT?<br />Pulsant Engineers will be working upon the Pulsant Enterprise Cloud infrastructure in Newcastle NE-1, NE-2 and Edinburgh SC-2. This platform provides Cloud services.<br /> <br />This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected.<br /> <br />WHY?<br />This is part of ongoing maintenance of our platforms, which include software updates and infrastructure changes.<br /> <br />WHEN?<br />The maintenance will take place during the following window:<br /> <br />Start: 08/12/2023 17:00 GMT<br />End: 14/12/2023 17:00 GMT<br /> <br />If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly.<br /> <br />For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.<br /> <br />Please accept our sincere apologies for any inconvenience this may cause.<br /> <br />Regards,<br />Pulsant Support Team<br />0345 119 9999</p>tag:status.pulsant.com,2005:Incident/192412472023-12-13T16:00:10+00:002023-12-13T16:00:11+00:00Planned Maintenance: CHG0042770 - Cloud Backup (Asigra) Edinburgh<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>16:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>12:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>11:01</var> GMT</small><br><strong>Scheduled</strong> - What:<br />Installation of system updates<br /><br />When:<br />Wednesday 13th December 12:00 – 16:00<br /><br />Why:<br />Routine patching<br /><br />Should you have any questions, please contact support by emailing support@pulsant.com or by calling us on 0845 1199 999.</p>tag:status.pulsant.com,2005:Incident/192412172023-12-12T16:00:07+00:002023-12-12T16:00:07+00:00Planned Maintenance: CHG0042756 - Cloud Backup (Asigra) Milton Keynes<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>16:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>12:01</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>10:58</var> GMT</small><br><strong>Scheduled</strong> - What:<br />Installation of system updates<br /><br />When:<br />Tuesday 12th December 12:00 – 16:00<br /><br />Why:<br />Routine patching<br /><br />Should you have any questions, please contact support by emailing support@pulsant.com or by calling us on 0845 1199 999.</p>tag:status.pulsant.com,2005:Incident/192275722023-12-07T18:00:06+00:002023-12-07T18:00:06+00:00CHG0042593 - Monitoring Platform Maintenance<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>18:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>10:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>16:32</var> GMT</small><br><strong>Scheduled</strong> - Dear Client,<br /><br />Please be aware of the following planned maintenance window for our Monitoring Platform.<br /><br />WHAT<br /><br />In keeping with the vendors recommendations we will be carrying out scheduled maintenance of our monitoring systems.<br /><br />WHY<br /><br />This is part of ongoing upgrades of our monitoring platform to provide increased resiliency and performance.<br /><br />WHEN?<br />The maintenance will take place during the following window:<br /><br />Start: 06/12/2023 @ 10:00 BST<br />End: 07/12/2023 @ 18:00 BST<br /><br />SERVICE IMPACT NONE<br /><br />There will be no planned service impact, this is an advisory note, as there will be reduced visibility of infrastructure performance metrics.<br /><br /><br />Please note that during this period it is essential to highlight any potential performance issues via the Client Services Team.<br /><br />A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window. If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.<br /><br />Regards,<br />Pulsant Support Team<br />0345 1199 999</p>tag:status.pulsant.com,2005:Incident/192514352023-12-04T09:24:00+00:002023-12-04T09:24:00+00:00Citrix Workspace - login issues 30/11/2023<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>09:24</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>18:23</var> GMT</small><br><strong>Monitoring</strong> - Workspace Experience is currently experiencing an issue that would impact End-Users using Active Directory for authentication. End-Users impacted are unable to login into the Workspace Experience Service. <br /><br /><br />Current Status:<br />Citrix Engineering has mitigated the issue and monitoring the recovery of the service.<br /><br />For further information and updates please see - https://status.cloud.com/incidents/546865</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>16:52</var> GMT</small><br><strong>Investigating</strong> - Pulsant have been made aware of an issue with Citrix Cloud Workspace. <br /><br />Current update from Citrix below:<br /><br />Workspace Experience is currently experiencing an issue that would impact End-Users using Active Directory for authentication. End-Users impacted are unable to login into the Workspace Experience Service. <br /><br />For further information and updates please see - https://status.cloud.com/incidents/546865</p>tag:status.pulsant.com,2005:Incident/190016712023-11-24T09:24:15+00:002023-11-24T09:24:15+00:00South Gyle Reduced Cooling Resilience - Room 30-04E & Room 30-04G (Phase 3)<p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>09:24</var> GMT</small><br><strong>Resolved</strong> - Replacement device has been fitted and all equipment working as expected</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>16:16</var> GMT</small><br><strong>Identified</strong> - Pulsant have identified an air handling unit invertor fan failure. There is currently no impact to our clients. Backup units have taken over and are cooling the room sufficiently.<br />A replacement is currently being installed. Further updates will be provided when the replacement is installed.</p>tag:status.pulsant.com,2005:Incident/192069482023-11-24T09:18:55+00:002023-11-24T09:18:55+00:00Pulsant Internal Monitoring systems issue<p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>09:18</var> GMT</small><br><strong>Resolved</strong> - Pulsant have resolved this issue and our Monitoring Platform remains stable</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>02:07</var> GMT</small><br><strong>Monitoring</strong> - Pulsant engineers have fixed the issue and monitoring of the systems will continue throughout the morning.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>01:26</var> GMT</small><br><strong>Investigating</strong> - Pulsant are currently aware of an issue with our monitoring systems.<br /><br />If you experience any major issues, please contact Pulsant Technical Services on 0345 119 9900</p>tag:status.pulsant.com,2005:Incident/191869042023-11-22T13:55:40+00:002023-11-22T13:55:40+00:00Virgin Media Network Issues<p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>13:55</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>09:09</var> GMT</small><br><strong>Monitoring</strong> - Reports on network issues have significantly reduced and we believe this to be resolved.<br /><br />We will continue to monitor and update accordingly if this continues.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>12:13</var> GMT</small><br><strong>Investigating</strong> - There has been a spike in network issues on Virgin Media lines this morning across the country.<br /> <br />An update will be provided as soon as possible once more information on this is received.</p>tag:status.pulsant.com,2005:Incident/190094202023-11-21T06:00:37+00:002023-11-21T06:00:37+00:00CHG0041786-CHG0041788 Planned Maintenance - Storage Platform Newcastle<p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>06:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>22:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>11:19</var> GMT</small><br><strong>Scheduled</strong> - Services Affected / Facility:<br />Storage Platform Newcastle<br /><br />Maintenance Description:<br />WHAT?<br />Pulsant Engineers will be working upon the storage platform in Newcastle. These systems provide storage services to Pulsant cloud.<br /><br />WHY?<br />This is part of ongoing maintenance of our platforms, which include software updates and infrastructure changes.<br /><br />Impact On Services:<br />This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected.</p>