Identified - Pulsant Cyber Security are aware of Critical Vulnerabilities impacting VMware vCenter Server and VMware Cloud Foundation. These include a heap-overflow vulnerability (CVE-2024-38812) with a CVSSv3 score of 9.8, and a privilege escalation vulnerability (CVE-2024-38813) with a CVSSv3 score of 7.5. Exploitation of these vulnerabilities has been observed in the wild.

Impacted Products:
VMware vCenter Server (versions 7.0, 8.0)
VMware Cloud Foundation (versions 4.x, 5.x, 5.1.x)
Vulnerability Details:
Heap-overflow vulnerability in vCenter Server (CVE-2024-38812):

Severity: Critical (CVSSv3 9.8)
Description: This vulnerability in the DCERPC protocol allows remote code execution when an attacker with network access sends a specially crafted packet to vCenter Server.
Resolution: Immediate application of the latest patches from the "Response Documentation" is essential.
Privilege escalation vulnerability in vCenter Server (CVE-2024-38813):

Severity: Important (CVSSv3 7.5)
Description: This vulnerability can enable an attacker to escalate privileges to root by sending a specially crafted packet to vCenter Server.
Resolution: Application of the latest patches from the "Response Documentation" is required to remediate this issue.

Response Documentation : https://support.broadcom.com/web/ecx/support-content-notification/-/external/content/SecurityAdvisories/0/24968

Nov 19, 2024 - 10:06 GMT

About This Site

We are the UK’s leading colocation and cloud infrastructure provider.

We provide colocation and cloud infrastructure services from our 12 regional data centres, including integration and management of public cloud, with a core focus on availability, security and connectivity.

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Degraded Performance
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Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024
Completed - The scheduled maintenance has been completed.
Nov 20, 16:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 13:00 GMT
Scheduled - Dear Client,

WHAT
Per Vendor guidelines, Pulsant engineers will upgrade the Edinburgh Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program.

SERVICE IMPACT
During the maintenance window, there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores.

WHY
This work is part of the ongoing Product Development and Maintenance Program and recommended by the Vendor, ensuring the latest product fixes and features are available.

WHEN
Work is scheduled to be carried out during the following maintenance window:

Start: Wednesday 20th November 2024 at 13:00 BST
End: Wednesday 20th November 2024 at 16:00 BST

If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.

Regards,
Pulsant Support Team
0345 1199 999

Nov 5, 10:13 GMT
Nov 19, 2024
Completed - The scheduled maintenance has been completed.
Nov 19, 16:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 13:00 GMT
Scheduled - Dear Client,

WHAT
Per Vendor guidelines, Pulsant engineers will upgrade the Milton Keynes Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program.

SERVICE IMPACT
During the maintenance window, there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores.

WHY
This work is part of the ongoing Product Development and Maintenance Program and recommended by the Vendor, ensuring the latest product fixes and features are available.

WHEN
Work is scheduled to be carried out during the following maintenance window:

Start: Tuesday 19th November 2024 at 13:00 BST
End: Tuesday 19th November 2024 at 16:00 BST

If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.

Regards,
Pulsant Support Team
0345 1199 999

Nov 5, 10:11 GMT
Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
Resolved - This incident has been resolved.
Nov 8, 14:24 GMT
Update - Current update from Citrix - Status is UP.

Post mitigation most of the impacted customers are able to launch apps and desktops. We continue to monitor.

Nov 8, 11:16 GMT
Monitoring - Citrix Status page update
'We have identified the root cause and are applying mitigations now. Some of the impacted customers should see successful DaaS launches as we they are recovering.

https://status.cloud.com/incidents/651542

Nov 8, 10:42 GMT
Investigating - Pulsant have been made aware of an ongoing incident impacting Citrix EU Customers ' Few EU customers could not launch apps and desktops through DaaS'

For up to date information - https://status.cloud.com/incidents/651542

Nov 8, 10:10 GMT
Nov 7, 2024

No incidents reported.