Update - Pulsant is investigating the recent network resilience issue at data centre SE-3.

The affected link is currently up but remains unstable. We’re working with our upstream provider to resolve this as quickly as possible and will share updates as they become available.

We continue to monitor the link closely until full stability is confirmed.

Jun 24, 2025 - 17:51 BST
Identified - Pulsant engineers have identified a faulty fibre device in our SE-3 data centre. We are actively exploring replacement options to restore full service.

At this time, the issue is believed to be causing a loss of resilience.

If you believe your services are being directly impacted beyond this loss of resilience, please contact Pulsant Support.

Jun 24, 2025 - 00:43 BST
Investigating - Pulsant are currently investigating an infrastructure outage which we believe is centred around wavelengths in Pulsant's Reading DC SE-3.

If you are currently experiencing any impact please contact Pulsant Support.

Jun 23, 2025 - 18:06 BST
Update - Please be advised that the public highway Imperial Way, which leads to Croydon Data Centre (LN-1) has now reopened and traffic can pass as normal. The normal authorised access to the Data Centre has been resumed.

We thank you for your patience and understanding during this time.

Jun 21, 2025 - 14:29 BST
Identified - Please be advised that the public highway Imperial Way, which leads to Croydon Data Centre (LN-1) has been closed until further notices, meaning no vehicle access to the data centre.

Pulsant will keep everyone advised when the road is re-opened.

We thank you for your understanding and patience during this time. Please contact the support team to provide further assistance.

Jun 20, 2025 - 08:59 BST

About This Site

We are the UK’s leading colocation and cloud infrastructure provider.

We provide colocation and cloud infrastructure services from our 12 regional data centres, including integration and management of public cloud, with a core focus on availability, security and connectivity.

Business Continuity Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Asigra) Edinburgh Operational
90 days ago
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Today
Cloud Backup (Asigra) Milton Keynes Operational
90 days ago
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Cloud Backup (Asigra) Newcastle Operational
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Cloud Backup (Asigra) Reading Operational
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Cloud Backup (Veeam) Edinburgh Operational
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Cloud Backup (Veeam) Milton Keynes Operational
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Disaster Recovery Operational
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Data Centre Services Degraded Performance
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SC-1 - Edinburgh South Gyle Operational
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SC-2 - Edinburgh Medway Operational
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SC-3 - Edinburgh Newbridge Operational
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NE-1 - Newcastle Central Operational
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NE-2 - Newcastle East Operational
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NW-1 - Manchester Operational
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Today
YH1 - Sheffield Operational
90 days ago
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SE-1 - Milton Keynes Operational
90 days ago
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SE-2 - Maidenhead Operational
90 days ago
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Today
SE-3 - Reading South Degraded Performance
90 days ago
100.0 % uptime
Today
SE-4 - Reading East Operational
90 days ago
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LN-1 - South London Operational
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Managed Cloud Operational
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Azure Operational
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AWS Operational
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Cloud Storage Edinburgh Operational
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Cloud Storage Milton Keynes Operational
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Cloud Storage Newcastle Central Operational
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Cloud Storage Newcastle East Operational
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Cloud Storage Reading Operational
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Managed Office 365 Operational
90 days ago
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Pulsant Enterprise Cloud (PEC) Edinburgh Operational
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Pulsant Enterprise Cloud (PEC) Milton Keynes Operational
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Pulsant Enterprise Cloud (PEC) Newcastle Central Operational
90 days ago
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Pulsant Enterprise Cloud (PEC) Newcastle East Operational
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Pulsant Enterprise Cloud (PEC) Reading Operational
90 days ago
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Cloud Desktop Milton Keynes Operational
90 days ago
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Cloud Desktop Edinburgh Operational
90 days ago
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Email Security Services Operational
90 days ago
100.0 % uptime
Today
Pulsant Cloud LN-1 Croydon Operational
90 days ago
100.0 % uptime
Today
Pulsant Cloud SC-1 Edinburgh Operational
90 days ago
100.0 % uptime
Today
Pulsant Cloud NE-1 Newcastle Operational
90 days ago
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Today
Managed Networks Operational
90 days ago
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Cloud Connect Operational
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Maidenhead Operational
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Medway Operational
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Milton Keynes Operational
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Newcastle Operational
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Newbridge Operational
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Reading Operational
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South Gyle Operational
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South London Operational
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South Yorkshire Operational
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Leased Lines Operational
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xDSL Services Operational
90 days ago
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IP Transit Operational
90 days ago
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Data Centre Failover Operational
90 days ago
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Content Delivery Network (CDN) Operational
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Cloud Fabric Operational
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Data Centre Connect Operational
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Metro Connect Operational
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Optical Connect Operational
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Managed Security Operational
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Cloud Protect Operational
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DDoS Protect Operational
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Threat Intelligence Alert Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

CHG0053488 - Planned Maintenance - Pulsant Cloud Newcastle NE-1 Veeam Backup Platform Jul 9, 2025 10:00-16:00 BST

Update - We will be undergoing scheduled maintenance during this time.
Jun 25, 2025 - 13:08 BST
Scheduled - Dear Client,

WHAT
Pulsant engineers will be upgrading the Pulsant Cloud Newcastle NE-1 Veeam Backup Platform as part of our ongoing Product Development and Maintenance Program in accordance to Vendor guidelines.

SERVICE IMPACT
During the maintenance window there will be an expected interruption to service availability between 10:00 - 16:00 affecting both Backups and Restores.

WHY
This work is part of the ongoing Product Development and Maintenance Program and recommended by the Vendor ensuring the latest product fixes and features are available.

WHEN
Work is scheduled to be carried out during the following maintenance window:

Start: Wednesday 9th July 2025 at 10:00 BST
End: Wednesday 9th July 2025 at 16:00 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
0345 1199 999

Jun 25, 2025 - 13:03 BST

CHG0053132 - Planned at Risk Network Maintenance in Newbridge SC-3 IP Fabric - Wednesday 09/07/2025 20:00 BST - 23:00 BST Jul 9, 2025 20:00-23:00 BST

Dear Client,

Please be aware of the following planned network maintenance.

What:
As part of Pulsant’s lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Newbridge SC-3. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.

Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.

When:
The maintenance will take place during the following window:

Start: Wednesday 09/07/2025 20:00 BST
End: Wednesday 09/07/2025 23:00 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com


Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999

Posted on Jun 25, 2025 - 16:00 BST

CHG0053498 - Planned Maintenance - Pulsant Edinburgh SC-1 Veeam MSP Platform Jul 10, 2025 10:00-16:00 BST

Dear Client,

WHAT
Pulsant engineers will be upgrading the Edinburgh SC-1 Veeam MSP Platform as part of our ongoing Product Development and Maintenance Program in accordance to Vendor guidelines.

SERVICE IMPACT
During the maintenance window there will be an expected interruption to service availability between 10:00 - 16:00 affecting both Backups and Restores.

WHY
This work is part of the ongoing Product Development and Maintenance Program and recommended by the Vendor ensuring the latest product fixes and features are available.

WHEN
Work is scheduled to be carried out during the following maintenance window:

Start: Thursday 10th July 2025 at 10:00 BST
End: Thursday 10th July 2025 at 16:00 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
0345 1199 999

Posted on Jun 25, 2025 - 13:06 BST

CHG0053140 - Planned at Risk Network Maintenance in Milton Keynes SE-1 IP Fabric - Thursday 10/07/2025 20:00 BST - 23:00 BST Jul 10, 2025 20:00-23:00 BST

Dear Client,

Please be aware of the following planned network maintenance.

What:
As part of Pulsant’s lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Milton Keynes SE-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.

Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.

When:
The maintenance will take place during the following window:

Start: Thursday 10/07/2025 20:00 BST
End: Thursday 10/07/2025 23:00 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com


Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999

Posted on Jun 26, 2025 - 09:02 BST

CHG0053149 - Planned at Risk Network Maintenance in Maidenhead SE-2 IP Fabric - Monday 14/07/2025 20:00 BST - 23:00 BST Jul 14, 2025 20:00-23:00 BST

Dear Client,

Please be aware of the following planned network maintenance.

What:
As part of Pulsant’s lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Maidenhead SE-2. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.

Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.

When:
The maintenance will take place during the following window:

Start: Monday 14/07/2025 20:00 BST
End: Monday 14/07/2025 23:00 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com


Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999

Posted on Jun 30, 2025 - 08:23 BST

CHG0053598 - Planned Maintenance - SE-1 Asigra N+1 Clusters Jul 15, 2025 13:00-16:00 BST

Dear Client,

WHAT
Per vendor guidelines, Pulsant engineers will upgrade the Milton Keynes Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program.

SERVICE IMPACT
During the maintenance window, there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores.

WHY
This work is part of the ongoing Product Development and Maintenance Program and is recommended by the vendor to ensure the latest product fixes and features are available.

WHEN
Work is scheduled to be carried out during the following maintenance window:

Start: Tuesday 15th July 2025 at 13:00 BST
End: Tuesday 15th July 2025 at 16:00 BST

If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.

Regards,
Pulsant Support Team
0345 1199 999

Posted on Jul 01, 2025 - 14:58 BST

CHG0053151 - Planned at Risk Network Maintenance in Reading South SE-3 IP Fabric - Tuesday 15/07/2025 20:00 BST - 23:00 BST Jul 15, 2025 20:00-23:00 BST

Dear Client,

Please be aware of the following planned network maintenance.

What:
As part of Pulsant’s lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Reading South SE-3. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.

Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.

When:
The maintenance will take place during the following window:

Start: Tuesday 15/07/2025 20:00 BST
End: Tuesday 15/07/2025 23:00 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com


Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999

Posted on Jul 01, 2025 - 07:37 BST

CHG0053599 - Planned Maintenance - SC-1 Asigra N+1 Clusters Jul 16, 2025 13:00-16:00 BST

Dear Client,

WHAT
Per vendor guidelines, Pulsant engineers will upgrade the Edinburgh Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program.

SERVICE IMPACT
During the maintenance window, there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores.

WHY
This work is part of the ongoing Product Development and Maintenance Program and is recommended by the vendor to ensure the latest product fixes and features are available.

WHEN
Work is scheduled to be carried out during the following maintenance window:

Start: Wednesday 16th July 2025 at 13:00 BST
End: Wednesday 16th July 2025 at 16:00 BST

If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.

Regards,
Pulsant Support Team
0345 1199 999

Posted on Jul 01, 2025 - 14:59 BST

CHG0053152 - Planned at Risk Network Maintenance in Reading, East SE-4 IP Fabric - Wednesday 16/07/2025 2000 BST - 2300 BST Jul 16, 2025 20:00-23:00 BST

Dear Client,

Please be aware of the following planned network maintenance.

What:
As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Reading, East SE-4. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.

Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.

When:
The maintenance will take place during the following window:

Start: Wednesday 16/07/2025 2000 BST
End: Wednesday 16/07/2025 2300 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com


Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999

Posted on Jul 02, 2025 - 11:25 BST

CHG0053167 - Planned at Risk Network Maintenance in Rotherham, South Yorkshire YH-1 IP Fabric - Thursday 17/07/2025 2000 BST - 2300 BST Jul 17, 2025 20:00-23:00 BST

Dear Client,

Please be aware of the following planned network maintenance.

What:
As part of Pulsant’s lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Rotherham, South Yorkshire YH-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team.

Why:
This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy.

When:
The maintenance will take place during the following window:

Start: Thursday 17/07/2025 2000 BST
End: Thursday 17/07/2025 2300 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com


Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999

Posted on Jul 03, 2025 - 07:24 BST
Jul 6, 2025

No incidents reported today.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025
Completed - The scheduled maintenance has been completed.
Jul 3, 18:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 09:00 BST
Scheduled - Dear Client,

Please be aware of the following planned maintenance window for our Monitoring Platform.

WHAT

In keeping with the vendors recommendations we will be carrying out scheduled maintenance of our monitoring systems.

WHY

This is part of ongoing upgrades of our monitoring platform to provide increased resiliency and performance.

WHEN?
The maintenance will take place during the following window:

Start: 02/07/2025 @ 09:00 BST
End: 03/07/2025 @ 18:00 BST

SERVICE IMPACT NONE

There will be no planned service impact, this is an advisory note, as there will be reduced visibility of infrastructure performance metrics.

Please note that during this period it is essential to highlight any potential performance issues via the Client Services Team.

A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window. If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
0345 1199 999

Jun 24, 15:14 BST
Jul 2, 2025
Completed - The scheduled maintenance has been completed.
Jul 2, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 20:00 BST
Scheduled - Dear Client,

WHAT?
Pulsant Engineers will be working upon the Pulsant Cloud infrastructure in NE-1 Newcastle Central.

This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected.

WHY?
This is part of the ongoing maintenance of our platforms, which includes software updates and infrastructure changes.

WHEN?
The maintenance will take place during the following window:

Start: 02/07/2025 20:00:00 BST
End: 03/07/2025 01:00:00 BST

If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999

Jun 20, 10:45 BST
Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025
Jun 23, 2025
Jun 22, 2025

No incidents reported.