My Pulsant
Update - Pulsant's Third-party fibre provider has assessed the fibre fault and found multiple breaks.
Next steps are to excavate a pit to allow the fibre repair. We are currently awaiting an ETA to begin the work.
Apr 01, 2025 - 12:18 BST
Next steps are to excavate a pit to allow the fibre repair. We are currently awaiting an ETA to begin the work.
Apr 01, 2025 - 12:18 BST
Identified - Pulsant engineers have been preforming testing and have located the fibre fault.
A Third party has been engaged to attend site on 01/04/25 to assess and repair damaged cabling.
Mar 31, 2025 - 18:10 BST
A Third party has been engaged to attend site on 01/04/25 to assess and repair damaged cabling.
Mar 31, 2025 - 18:10 BST
Update - The investigation into the fibre fault is ongoing. Additional Pulsant resources have been engaged to assist.
Please update the Pulsant support team if you are seeing an impact.
Mar 31, 2025 - 14:44 BST
Please update the Pulsant support team if you are seeing an impact.
Mar 31, 2025 - 14:44 BST
Investigating - Pulsant have been made aware of a fibre fault in Reading SE-4. We have observed a number of alerts and are actively investigating.
This is currently believed to only be a loss of resilience.
If you believe you are seeing any impact please contact Pulsant support.
Mar 31, 2025 - 12:42 BST
This is currently believed to only be a loss of resilience.
If you believe you are seeing any impact please contact Pulsant support.
Mar 31, 2025 - 12:42 BST
About This Site
We are the UK’s leading colocation and cloud infrastructure provider.
We provide colocation and cloud infrastructure services from our 12 regional data centres, including integration and management of public cloud, with a core focus on availability, security and connectivity.
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Operational
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Degraded Performance
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Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
CHG0051164 - Software Maintenance Pulsant Cloud NE-1 Apr 2, 2025 22:00 - Apr 3, 2025 00:00 BST
Dear Client,
Please be aware of the updated maintenance window for the following planned network maintenance.
What:
As part of Pulsant’s lifecycle management, the Core Network Infrastructure Team and Cloud Platform team will be performing software upgrades on our Pulsant Cloud Infrastructure located in Newcastle Central (NE-1). As with any maintenance activity, there is an element of risk, although there is no expected impact to service, due to the redundancy built into our Cloud Platform systems.
Why:
This is part of ongoing maintenance of our platforms, which include software updates and infrastructure updates at the recommendation of the vendor along with in keeping within Pulsant lifecycle policy.
When:
The maintenance will take place during the following window:
Start: Wednesday 2nd April 2025 22:00 BST
End: Thursday 3rd April 2025 00:00 BST
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Mar 26, 2025 - 15:41 GMT
Please be aware of the updated maintenance window for the following planned network maintenance.
What:
As part of Pulsant’s lifecycle management, the Core Network Infrastructure Team and Cloud Platform team will be performing software upgrades on our Pulsant Cloud Infrastructure located in Newcastle Central (NE-1). As with any maintenance activity, there is an element of risk, although there is no expected impact to service, due to the redundancy built into our Cloud Platform systems.
Why:
This is part of ongoing maintenance of our platforms, which include software updates and infrastructure updates at the recommendation of the vendor along with in keeping within Pulsant lifecycle policy.
When:
The maintenance will take place during the following window:
Start: Wednesday 2nd April 2025 22:00 BST
End: Thursday 3rd April 2025 00:00 BST
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Mar 26, 2025 - 15:41 GMT
(CHG0051937) Pulsant Cloud Maintenance - Croydon (LN-1) Apr 8, 2025 00:00-06:00 BST
Dear client,
WHAT?
Pulsant Engineers will be working upon the Pulsant Cloud infrastructure in Croydon (LN-1).
This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected.
WHY?
This is part of the ongoing maintenance of our platforms, which includes software updates and infrastructure changes.
WHEN?
The maintenance will take place during the following window:
Start: 08/04/2025 00:00:00 BST
End: 08/04/2025 06:00:00 BST
If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Mar 22, 2025 - 15:24 GMT
WHAT?
Pulsant Engineers will be working upon the Pulsant Cloud infrastructure in Croydon (LN-1).
This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected.
WHY?
This is part of the ongoing maintenance of our platforms, which includes software updates and infrastructure changes.
WHEN?
The maintenance will take place during the following window:
Start: 08/04/2025 00:00:00 BST
End: 08/04/2025 06:00:00 BST
If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999
Posted on Mar 22, 2025 - 15:24 GMT
CHG0052164 - Planned Maintenance - SE-1 Asigra N+1 Clusters Apr 15, 2025 13:00-16:00 BST
Dear Client,
WHAT
Per vendor guidelines, Pulsant engineers will upgrade the Milton Keynes Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program.
SERVICE IMPACT
During the maintenance window, there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores.
WHY
This work is part of the ongoing Product Development and Maintenance Program and is recommended by the vendor to ensure the latest product fixes and features are available.
WHEN
Work is scheduled to be carried out during the following maintenance window:
Start: Tuesday 15th April 2025 at 13:00 BST
End: Tuesday 15th April 2025 at 16:00 BST
If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.
Regards,
Pulsant Support Team
0345 1199 999
Posted on Apr 01, 2025 - 14:34 BST
WHAT
Per vendor guidelines, Pulsant engineers will upgrade the Milton Keynes Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program.
SERVICE IMPACT
During the maintenance window, there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores.
WHY
This work is part of the ongoing Product Development and Maintenance Program and is recommended by the vendor to ensure the latest product fixes and features are available.
WHEN
Work is scheduled to be carried out during the following maintenance window:
Start: Tuesday 15th April 2025 at 13:00 BST
End: Tuesday 15th April 2025 at 16:00 BST
If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.
Regards,
Pulsant Support Team
0345 1199 999
Posted on Apr 01, 2025 - 14:34 BST
CHG0052165 - Planned Maintenance - SC-1 Asigra N+1 Clusters Apr 16, 2025 13:00-16:00 BST
Dear Client,
WHAT
Per vendor guidelines, Pulsant engineers will upgrade the Edinburgh Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program.
SERVICE IMPACT
During the maintenance window, there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores.
WHY
This work is part of the ongoing Product Development and Maintenance Program and is recommended by the vendor to ensure the latest product fixes and features are available.
WHEN
Work is scheduled to be carried out during the following maintenance window:
Start: Wednesday 16th April 2025 at 13:00 BST
End: Wednesday 16th April 2025 at 16:00 BST
If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.
Regards,
Pulsant Support Team
0345 1199 999
Posted on Apr 01, 2025 - 14:35 BST
WHAT
Per vendor guidelines, Pulsant engineers will upgrade the Edinburgh Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program.
SERVICE IMPACT
During the maintenance window, there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores.
WHY
This work is part of the ongoing Product Development and Maintenance Program and is recommended by the vendor to ensure the latest product fixes and features are available.
WHEN
Work is scheduled to be carried out during the following maintenance window:
Start: Wednesday 16th April 2025 at 13:00 BST
End: Wednesday 16th April 2025 at 16:00 BST
If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.
Regards,
Pulsant Support Team
0345 1199 999
Posted on Apr 01, 2025 - 14:35 BST