My Pulsant
Dark Fibre Network Issues
Incident
Report for Pulsant Service
Resolved
This incident has been resolved.
Monitoring
Third party suppliers have successfully replaced the faulty cross connects. These have been tested and service looks to be restored. Monitoring of stability will continue until the morning (02/08/24).
Update
Third Party suppliers have advised Pulsant a fibre cable has been replaced helping to mitigate the service degradation. Work is being continued to replace a second fibre cable. Which is expected to restore service.
Pulsant will update further as and when this information is received.
Pulsant will update further as and when this information is received.
Update
Pulsant are continuing to work with Third Party suppliers, at present client services are believed to be up however service degradation maybe experienced due to low light levels. Further remedial actions will be required where the service will be taken offline to fully repair. However, Pulsant do not have ETA for works to take place.
Pulsant will update further as and when this information is received.
Pulsant will update further as and when this information is received.
Update
Pulsant have identified outstanding issues on the core network, remedial work is on going with our third party vendor to remediate these issues.
Further updates to follow
Further updates to follow
Update
Third Party Fibre Engineers have located a fault and have replaced the affected equipment. Pulsant engineers are currently running checks over the network to confirm service restoration.
A further update will be provided shortly.
A further update will be provided shortly.
Identified
We have engaged our third party vendor and remedial works is being carried out.
A further update will be provided shortly.
A further update will be provided shortly.
Investigating
We are currently investigating an issue on our Dark Fibre network, specifically wavelength services passing through Telehouse North to Global Switch.
We are currently working towards a resolution and will provide an update as soon as possible.
We are currently working towards a resolution and will provide an update as soon as possible.