Dear Customer,
WHAT?
We will be carrying out a software upgrade to the F5 Loadbalancer platform at our Milton Keynes data centre.
To mitigate impact to service, we will be failing over to an upgraded F5 which is a sub second process. This will result in a reset of any current connections as the device fails-over. Reset connections will be re-established through the active device.
WHY?
This is part of our regular software update cycle to ensure security and stability.
WHEN?
The maintenance will take place during the following window:
Start: 10/06/2020 22:00 BST
End: 11/06/2020 01:00 BST
The all-clear notification will be sent as soon as the work has been completed.
If you have any questions, please raise a ticket by emailing
support@pulsant.com or by calling our support team directly.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at
http://status.pulsant.com.
Please accept our sincere apologies for any inconvenience this may cause.
Regards,
Pulsant Support Team
0345 119 9999