We will be carrying out a software upgrade to the F5 Loadbalancer platform at our South Gyle data centre.
To mitigate impact to service, we will be failing over to an upgraded F5 which is a sub second process. This will result in a reset of any current connections as the device fails-over. Reset connections will be re-established through the active device.
This is part of an emergency software update to ensure security.
The maintenance will take place during the following window:
Start: 09/07/2020 22:30 BST
End: 09/07/2020 23:00 BST
The all-clear notification will be posted as soon as the work has been completed.
If you have any questions, please raise a ticket by emailing firstname.lastname@example.org
or by calling our support team directly.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com
Please accept our sincere apologies for any inconvenience this may cause.
Pulsant Support Team
0345 119 9999