My Pulsant
Network issues being investigated in Glasgow Datavita POP
Incident
Report for Pulsant Service
Resolved
This incident has now been closed. If you are still experiencing any service impact, please notify our Support team.
Monitoring
Service has now been restored. Our engineers are monitoring to ensure services are stable.
Update
The Telco engineer has identified a damaged fibre patch cable and is in the process of installing a replacement.
We anticipate restoring service imminently.
We anticipate restoring service imminently.
Update
Telco engineer is now on site - a further update will be provided by 16:15.
Update
Pulsant engineer now on site at DataVita.
We have inspected our core network switch infrastructure and checked/reseated fibre connections but this has not restored service.
Telco engineer now en route to site.
The next update will be provided by 15:45
We have inspected our core network switch infrastructure and checked/reseated fibre connections but this has not restored service.
Telco engineer now en route to site.
The next update will be provided by 15:45
Update
Local DC staff have been engaged to check Pulsant equipment at the POP. Pulsant staff currently en route to site.
A case has been raised with our Telco to check external connectivity.
The next update will be provided by 14:45
If you are experiencing service impact at this time please raise a ticket with our Support team.
A case has been raised with our Telco to check external connectivity.
The next update will be provided by 14:45
If you are experiencing service impact at this time please raise a ticket with our Support team.
Investigating
Pulsant engineers are investigating reports of loss of service to Datavita POP.
This incident affected: Managed Networks (South Gyle).