2020-1937 Planned network maintenance - Maidenhead DC 18th Mar 22:00 to 18th Mar 23:59
Scheduled Maintenance Report for Pulsant Service
Completed
The scheduled maintenance has been completed.
Posted Mar 18, 2020 - 23:59 GMT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 18, 2020 - 22:00 GMT
Scheduled
WHAT?
Pulsant engineers will be performing a core network maintenance at our Maidenhead data centre to replace a line card within one of our core routers. Customers with non-resilient MetroEthernet/DC Connect/BGP services terminating on this device will experience an outage of up to 15 minutes during this maintenance. Customers with BGP peering at this site will also lose service to this device during the maintenance. Pulsant IP transit will be at risk during the maintenance however no outage is expected.

WHY?
Pulsant monitoring systems have detected a predictive fail of a line card within one of our core routers at Maidenhead, in order to ensure stable service this card must be replaced.

WHEN?
The maintenance will take place during the following window:

Start: Wednesday, March 18th at 22:00h GMT
End: Wednesday, March 18th at 23:59h GMT

The all-clear notification will be sent as soon as the work has been completed.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999
Posted Mar 18, 2020 - 19:42 GMT
This scheduled maintenance affected: Core Network (Maidenhead Network).