DNS issue due to a failed router Telehouse North

Incident Report for Pulsant Service

Resolved

Engineers have now restored services within Telehouse North and will continue to monitor.
They are actively working to establish the root cause and ensure resilience is in place.
Posted May 17, 2020 - 09:58 BST

Identified

Engineers have identified the damaged router and are currently migrating DNS to an operational router.
Posted May 17, 2020 - 09:35 BST

Update

We are continuing to investigate this issue.
Posted May 17, 2020 - 08:54 BST

Investigating

We are currently investigating this issue.
Posted May 17, 2020 - 08:54 BST
This incident affected: Managed Networks (Medway, Newcastle, South Yorkshire).
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