My Pulsant
Connection issues at Medway Data Centre
Incident
Report for Pulsant Service
Resolved
This incident has been resolved.
Monitoring
Some services have been restored and engineers are actively working on restoring remaining services.
Identified
Engineers have identified the cause and are currently restoring service.
Investigating
Engineers are currently tracing traffic through the ports connected to the power cycled routers.
Update
The routers have been power cycled, however this has not resolved the issue. Engineers are continuing to investigate further.
Identified
Engineers have identified the connectivity issues are related to 2 routers. These are currently being power cycled in an attempt to restore connectivity.
Update
Engineers are continuing to investigate the connectivity issues.
Investigating
We have received a number of alerts relating to connection issues with Medway Data Centre, engineers are currently investigating this.
This incident affected: Managed Networks (Medway).