My Pulsant
Wavelengths down within Reading South
Incident
Report for Pulsant Service
Resolved
This incident has been resolved.
Monitoring
Pulsant's Third Party have confirmed the issue to be resolved. However Pulsant will continue to monitor services for the rest of today, to ensure a stable service.
Thank you again for your continued patience and understanding whilst this issue was resolved.
Please contact Pulsant support if you experience any further issues
Thank you again for your continued patience and understanding whilst this issue was resolved.
Please contact Pulsant support if you experience any further issues
Update
Third Party vendors have advised their field engineers are on site and actively working to resolve the fault.
Pulsant Senior leadership continue to escalate and engage with Third party seniors to ensure the urgency of this issue is understood.
Apologies for any inconvenience caused and thank you for your continued patience whilst this issue is escalated and resolved.
Pulsant Senior leadership continue to escalate and engage with Third party seniors to ensure the urgency of this issue is understood.
Apologies for any inconvenience caused and thank you for your continued patience whilst this issue is escalated and resolved.
Update
Pulsant continue to chase and escalate to Third Party Vendors for updates.
Apologies for any inconvenience caused and thank you for your patience whilst we continue to follow up with Third Parties
Apologies for any inconvenience caused and thank you for your patience whilst we continue to follow up with Third Parties
Update
Pulsant's Third Party investigation into a fibre fault located close to the datacentre is ongoing.
Further updates will be provided when Pulsant have received feedback from the investigations.
Thank you for your patience whilst we await an update.
Further updates will be provided when Pulsant have received feedback from the investigations.
Thank you for your patience whilst we await an update.
Update
Pulsant's Third Party investigation is still ongoing.
Further updates will be provided when Pulsant have received feedback from the investigations.
Thank you for your patience whilst we await an update.
Further updates will be provided when Pulsant have received feedback from the investigations.
Thank you for your patience whilst we await an update.
Update
Pulsant's Third Party vendors have located a fault and an engineering team has been dispatched to site to investigate.
Further updates will be provided when Pulsant have received feedback from the investigations.
Further updates will be provided when Pulsant have received feedback from the investigations.
Update
Pulsant's escalation with Third party Vendors has been acknowledged and the investigation is now with Third party senior engineers.
Further updates will be provided when Pulsant have received feedback from the investigations.
Thank you for your patience whilst we await an update.
Further updates will be provided when Pulsant have received feedback from the investigations.
Thank you for your patience whilst we await an update.
Update
Pulsant are awaiting feedback from Third Party Vendors and have raised escalations to attempt to facilitate a faster response.
Thank you for your patience whilst we continue to investigate
Thank you for your patience whilst we continue to investigate
Update
Support cases have been raised with Third Party DC/Vendors to carry out further investigations.
Further updates will be provided when Pulsant have received feedback from the investigations.
Further updates will be provided when Pulsant have received feedback from the investigations.
Identified
Investigations are on going, Pulsant engineers have identified an issue between Pulsant SE-3 and a Third Party DC. Further updates will follow.
Investigating
Pulsant are aware of an issue within the Reading South DC. A Major Incident has been declared, investigations are ongoing and further updates will be provided shortly.
This incident affected: Data Centre Services (SE-3 - Reading South).