My Pulsant
Degraded service between Manchester and Reading Data Centres
Incident
Report for Pulsant Service
Resolved
This incident has been resolved.
Monitoring
Pulsant have re-instate the Manchester Linx after a fix was applied and we will continue to monitor.
Any queries or issues please contact Pulsant support.
Any queries or issues please contact Pulsant support.
Update
Pulsant have identified the source of the packetloss issue and a fix has been applied. Steps to remove the work around and re-instate the Manchester Linx will take place today (09/10/24).
Update
Pulsant workaround is still in place to mitigate client issues and continue to investigate the technical cause of the intermittent connections.
Subject has been updated to reflect investigations.
Any queries or issues please contact Pulsant support.
Subject has been updated to reflect investigations.
Any queries or issues please contact Pulsant support.
Update
A work around has been put in place by Pulsant to remove the Manchester to Zen Linx connection to mitigate client impact.
Identified
Pulsant are aware of a wider issue outside of the Pulsant network. Clients utilising ZEN ISP to access the Pulsant infrastructure may experience an intermittent connection.
Please see Zen Status page https://servicealerts.zen.co.uk/
Please see Zen Status page https://servicealerts.zen.co.uk/