2019-1827 - Planned network maintenance - 13/11/2019 22:00 - 23:59
Scheduled Maintenance Report for Pulsant Service
The scheduled maintenance has been completed.
Posted Nov 14, 2019 - 00:00 GMT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 13, 2019 - 22:00 GMT
Dear Customer

Pulsant engineers will be performing core network maintenance at our London Telehouse North PoP. Pulsant IP Transit services will be at risk during the maintenance but no outage is expected. Customers may experience a short period of additional latency as routes re-converge to an alternative path. Note, Customers with single fed / non-resilient MetroEthernet or DC Connect services terminating at Telehouse North will experience an outage of up to one hour during this maintenance.

This maintenance is to upgrade router software as recommended by the vendor, following a recent incident.

The maintenance will take place during the following window:

Start: Wednesday, November 13th at 22:00 GMT
End: Wednesday, November 13th at 23:59 GMT

The all-clear notification will be sent as soon as the work has been completed.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

We apologise for any inconvenience this may cause.

Pulsant Support Team
0345 119 9999
Posted Oct 29, 2019 - 16:25 GMT