We have been monitoring the system since the maintenance was completed, with no errors detected.
This incident is now marked as resolved.
Posted Jul 10, 2020 - 13:46 BST
The faulty component has been successfully replaced, we will continue to monitor the system.
Posted Jul 10, 2020 - 12:14 BST
The engineer is now onsite and replacing the faulty component.
We will provide updates as necessary.
Posted Jul 10, 2020 - 10:50 BST
WHAT? Pulsant Engineers will be working with our storage system vendor to replace a faulty component within a redundant configuration. This system provides storage services to Private & Enterprise Cloud services and dedicated hosting solutions. WHY? Following on from the scheduled maintenance window, the vendor identified a further component failure.
This incident will be updated once we have a time confirmed with the vendor, for the replacement activity.
Impact On Services: This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected.