2020-2081 Emergency Loadbalancer Upgrade, Reading DC,7/07/2020 22:00 BST
Scheduled Maintenance Report for Pulsant Service
The scheduled maintenance has been completed.
Posted Jul 07, 2020 - 22:40 BST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 07, 2020 - 22:00 BST

We will be carrying out a software upgrade to the F5 Loadbalancer platform at our Reading data centres.

To mitigate impact to service, we will be failing over to an upgraded F5 which is a sub second process. This will result in a reset of any current connections as the device fails-over. Reset connections will be re-established through the active device.

This is part of an emergency software update to ensure security.

The maintenance will take place during the following window:
Start: 07/07/2020 22:00 BST
End: 07/07/2020 23:00 BST

The all-clear notification will be posted as soon as the work has been completed.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Pulsant Support Team
0345 119 9999
Posted Jul 07, 2020 - 17:42 BST
This scheduled maintenance affected: Managed Networks (Reading).