Ticketing System Emails

Incident Report for Pulsant Service

Monitoring

These issues have now been resolved and any delayed cases are being worked through urgently.

We will continue to monitor and provide updates when required.
Posted May 25, 2026 - 18:51 BST

Investigating

We are currently experiencing an issue with our ticket logging system wherein emails are not creating cases or updating cases as expected.

If you require assistance urgently, please contact Pulsant Support on 0345 119 9999 or via the Pulsant Portal - https://portal.pulsant.com/

We apologise for the inconvenience this may be causing you.

Updates will be provided as soon as possible.
Posted May 25, 2026 - 16:50 BST