Monitoring shows alerts have cleared, engineers are continuing to monitor.
Posted Jan 29, 2019 - 21:12 GMT
Engineers have reloaded the affected router and are checking that services are working as expected.
Posted Jan 29, 2019 - 20:46 GMT
The fault has been identified and narrowed down to a router that affected customers and services are passing through, therefore an emergency reload of the router will take place this evening at 8pm which will disrupt DSL (ADSL and VDSL) services on our platform. The maintenance window is 8pm-9pm however disruption is expected to be less than this window
Posted Jan 29, 2019 - 17:59 GMT
Engineers are continuing to investigate the issue.
Posted Jan 29, 2019 - 16:41 GMT
Pulsant core network engineers are investigating reports of loss of MPLS routing for some customers using DSL services.
Posted Jan 29, 2019 - 15:27 GMT
This incident affected: ISP Services (DSL Services).