Planned UPS Maintenance at our Reading TVHC Facilities
Scheduled Maintenance Report for Pulsant Service
The scheduled maintenance has been completed.
Posted Jun 18, 2020 - 06:00 BST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 17, 2020 - 21:00 BST
Dear Customer,

Further to our broadcast sent out on Monday 10th February. Please be aware of the re-scheduled dates for the planned UPS maintenance at our Reading TVHC facilities.

Dear Customer,

Please be aware of the following planned maintenance window for UPS Maintenance at our Reading TVHC Facility.

In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our Reading TVHC Facility..

NONE - There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.

Work is scheduled to be carried out during the following maintenance windows:

Start: - Wednesday 17th June 2020, commencing at 21:00 BST
End:- Thursday 18th June 2020 at 06:00 BST.

There will be reduced resilience on the feed being worked on and only working on one unit at a time. The other feed and units will remain unaffected and continuing to provide full resilient protection.

The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.

A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window.

If you have any questions, please raise a ticket by emailing or by calling our support team directly.

Pulsant Support Team
Posted Jun 02, 2020 - 11:28 BST