My Pulsant
Virgin Media Outage
Incident
Report for Pulsant Service
Resolved
This incident has been resolved.
Update
We are continuing to monitor for any further issues.
Monitoring
Vodafone have completed splicing, and all alarms have cleared.
Please retest the service and contact Pulsant Support if issues are still being experienced.
Please retest the service and contact Pulsant Support if issues are still being experienced.
Update
Virgin Media have advised Vodafone engineers have located both ends of the network and are currently tracing the route to identify the exact location of the fault. Once the break has been located, Vodafone field engineers will provide an estimated time for repair.
Pulsant would like to thank you for your patience and understanding whilst we await further updates.
Pulsant would like to thank you for your patience and understanding whilst we await further updates.
Update
Pulsant have received a further update from Virgin Media, advising Vodafone engineers have arrived on site and are currently assessing the extent of the fibre damage.
Further updates to follow
Thank you for your patience whilst work continues to resolve the outage.
Further updates to follow
Thank you for your patience whilst work continues to resolve the outage.
Update
Virgin Media have advised that a Vodafone change has resulted in the outage currently being experienced. The two providers are liaising with each other to work towards a fix.
Further updates to follow
Further updates to follow
Identified
Pulsant is aware of a Virgin Media outage affecting some client circuits.
They have advised that their engineers are currently investigating and have identified a fibre break in the Bracknell area.
Further updates are expected at approximately 14:30.
They have advised that their engineers are currently investigating and have identified a fibre break in the Bracknell area.
Further updates are expected at approximately 14:30.