Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 18, 2021 - 23:00 GMT
Scheduled
Dear Customer
WHAT? Pulsant engineers have identified a component failure within a device in our Milton Keynes distribution layer and this requires a hardware replacement. Customers serviced by this component have no resilience until this is replaced. Customers that are serviced by this device will be AT RISK of loss of resilience while the maintenance is carried out.
WHY? This is required to restore resilience.
WHEN? The maintenance will take place during the following window: Start: 18/01/2021 23:00 GMT End: 19/01/2021 01:00 GMT
The all-clear notification will be sent as soon as the work has been completed.
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.
Please accept our sincere apologies for any inconvenience this may cause.
Regards, Pulsant Support Team 0345 119 9999
Posted Jan 18, 2021 - 16:42 GMT
This scheduled maintenance affected: Managed Networks (Milton Keynes).