All Systems Operational
Core Network Operational
90 days ago
99.98 % uptime
Today
Amsterdam Network   Operational
Boston Network   Operational
Dallas Network   Operational
Maidenhead Network   Operational
Milton Keynes Network   Operational
Newbridge Network   Operational
Reading Network   Operational
South Gyle Network   Operational
South London Network   Operational
Transit Provider   Operational
Newcastle Network   Operational
90 days ago
99.98 % uptime
Today
Cloud Services Operational
Backup   Operational
Compute   Operational
Storage   Operational
Power Supply Operational
Glasgow   Operational
Maidenhead   Operational
Medway   Operational
Milton Keynes   Operational
Newbridge   Operational
Newcastle Central   Operational
Newcastle East   Operational
Reading Cadogan House   Operational
Reading TVHC1   Operational
Reading TVHC2   Operational
South Gyle   Operational
South London   Operational
Yorkshire   Operational
Environmental Cooling Operational
Glasgow   Operational
Maidenhead   Operational
Medway   Operational
Milton Keynes   Operational
Newbridge   Operational
Newcastle Central   Operational
Newcastle East   Operational
Reading Cadogan House   Operational
Reading TVHC1   Operational
Reading TVHC2   Operational
South Gyle   Operational
South London   Operational
Yorkshire   Operational
ISP Services Operational
90 days ago
100.0 % uptime
Today
Shared Mail Farm   ? Operational
Shared Web Hosting - Linux   ? Operational
Shared Web Hosting - Microsoft   ? Operational
Shared Database Hosting   ? Operational
DSL Services   ? Operational
Leased Lines   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
WHAT?
Pulsant Engineers will be making changes to storage platforms in Reading. These storage systems provide services to Cloud services as well as dedicated solutions.
WHY?
This is part of ongoing maintenance of our storage platform, which includes software updates and infrastructure changes.

Impact On Services:
During the above planned maintenance, there is an increased risk to storage platform availability.
Due to the redundant nature of the systems no interruption is expected.
Posted on Oct 16, 11:29 BST
Services Affected / Facility:
Storage Platform Edinburgh

Incident or Maintenance Description:
WHAT?
Pulsant Engineers will be making changes to storage platforms in Edinburgh. These storage systems provide services to Cloud services as well as dedicated solutions.
WHY?
This is part of ongoing maintenance of our storage platform, which includes software updates and infrastructure changes.

Impact On Services:
During the above planned maintenance, there is an increased risk to storage platform availability.
Due to the redundant nature of the systems no interruption is expected.
Posted on Oct 18, 12:26 BST
Past Incidents
Oct 21, 2018

No incidents reported today.

Oct 20, 2018

No incidents reported.

Oct 19, 2018

No incidents reported.

Oct 18, 2018
Completed - The scheduled maintenance has been completed.
Oct 18, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 09:00 BST
Scheduled - Dear Customer,

Please be aware of the following planned maintenance window for our Fire Suppression System at our South London Facility – Data Hall 1 only.

WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled Fire Suppression System maintenance and end of life Suppressant Bottle replacement program at our South London Facility serving Data Hall 1 only.

SERVICE IMPACT
NONE - There will be no planned service impact, this is a courtesy advisory notification as the specialist 3rd party contractor will be on site and there will reduced resilience on the Fire Protection system, whilst these essential works are carried out in this Data Hall only. All other systems remain unaffected. There will be increased physical site patrols during this maintenance window period.
Complete fire suppression protection will be restored upon completion of these essential works.

WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. These works forms a major part of this regime.
Pulsant's specialist Fire Suppression contractors will be on site to complete the scheduled maintenance and bottle replacement program, supervised by the datacentre management team throughout.

WHEN
Work is scheduled to be carried out during the following maintenance windows:
Thursday 18th October 2018, commencing at 09:00 BST and ending by 16:00 BST on Thursday 18th October 2018.
The "Reduced Reliance" window will be kept to an absolute minimum and the Fire Suppression systems will be returned to full resilience at the earliest opportunity.
A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.
Regards,
Pulsant Support Team
0845 1199 999
Oct 18, 08:55 BST
Completed - The scheduled maintenance has been completed.
Oct 18, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 21:00 BST
Scheduled - Dear Customer,

WHAT?
Pulsant engineers will be performing core network maintenance at our Newbridge data centre. This work is to upgrade the second of two core devices with new hardware. Customers with non-resilient MetroEthernet/DC Connect services terminating on this device will experience an outage of up to one hour during this maintenance. Customers with BGP peering at this site will also lose service to this device during the maintenance. Pulsant IP transit will be at risk during the maintenance however no outage is expected.

WHY?
This maintenance is essential to replace ageing hardware which is nearing end of life.

WHEN?
The maintenance will take place during the following window:

Start: Wednesday, October 17th at 21:00h BST
End: Thursday, October 18th at 02:00h BST

The outage window is expected to be around 22:00 after preliminary work has been completed.

The all-clear notification will be sent as soon as the work has been completed.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999
Oct 3, 13:54 BST
Oct 16, 2018
Completed - The scheduled maintenance has been completed.
Oct 16, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 22:00 BST
Scheduled - Dear Customer,

Please be aware of the following planned maintenance window for UPS Maintenance at our South London Facility Data Hall 1 only.

WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our South London Facility for Data Hall 1 only.

SERVICE IMPACT
NONE - There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.

WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.

WHEN
Work is scheduled to be carried out during the following maintenance windows:

B Feed Only
Monday 15th October 2018, commencing at 22:00 BST and ending by 06:00 BST on Tuesday 16th October 2018.
Reduced resilience on the B feed only working on one unit at a time. The A feed will remain unaffected and continuing to provide full resilient protection.
The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.

A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window.
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
Aug 1, 12:14 BST
Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018
Completed - The scheduled maintenance has been completed.
Oct 9, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 22:00 BST
Scheduled - Dear Customer,

Please be aware of the following planned maintenance window for UPS Maintenance at our South London Facility Data Hall 1 only.

WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our South London Facility for Data Hall 1 only.

SERVICE IMPACT
NONE - There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.

WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.

WHEN
Work is scheduled to be carried out during the following maintenance windows:

A Feed Only
Monday 8th October 2018, commencing at 22:00 BST and ending by 06:00 BST on Tuesday 9th October 2018.
Reduced resilience on the A feed only working on one unit at a time. The B feed will remain unaffected and continuing to provide full resilient protection.

B Feed Only
Monday 15th October 2018, commencing at 22:00 BST and ending by 06:00 BST on Tuesday 16th October 2018..
Reduced resilience on the B feed only working on one unit at a time. The A feed will remain unaffected and continuing to provide full resilient protection.
The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.

A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window.
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
0845 1199 999
Aug 1, 12:11 BST
Oct 7, 2018

No incidents reported.