All Systems Operational

About This Site

We are the UK’s leading colocation and cloud infrastructure provider.

We provide colocation and cloud infrastructure services from our 12 regional data centres, including integration and management of public cloud, with a core focus on availability, security and connectivity.

Business Continuity Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Asigra) Edinburgh Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Asigra) Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Asigra) Newcastle Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Asigra) Reading Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Veeam) Edinburgh Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Veeam) Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery Operational
90 days ago
100.0 % uptime
Today
Data Centre Services Operational
90 days ago
99.99 % uptime
Today
Edinburgh Medway Operational
90 days ago
100.0 % uptime
Today
Edinburgh Newbridge Operational
90 days ago
100.0 % uptime
Today
Edinburgh South Gyle Operational
90 days ago
100.0 % uptime
Today
Glasgow Operational
90 days ago
100.0 % uptime
Today
Maidenhead Operational
90 days ago
100.0 % uptime
Today
Manchester Operational
90 days ago
100.0 % uptime
Today
Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Newcastle Central Operational
90 days ago
99.99 % uptime
Today
Newcastle East Operational
90 days ago
100.0 % uptime
Today
Reading Operational
90 days ago
100.0 % uptime
Today
Sheffield Operational
90 days ago
100.0 % uptime
Today
South London Operational
90 days ago
100.0 % uptime
Today
Managed Cloud Operational
90 days ago
99.99 % uptime
Today
Azure Operational
90 days ago
100.0 % uptime
Today
AWS Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Edinburgh Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Newcastle Central Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Newcastle East Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Reading Operational
90 days ago
100.0 % uptime
Today
Managed Office 365 Operational
90 days ago
100.0 % uptime
Today
Pulsant Enterprise Cloud (PEC) Edinburgh Operational
90 days ago
100.0 % uptime
Today
Pulsant Enterprise Cloud (PEC) Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Pulsant Enterprise Cloud (PEC) Newcastle Central Operational
90 days ago
100.0 % uptime
Today
Pulsant Enterprise Cloud (PEC) Newcastle East Operational
90 days ago
100.0 % uptime
Today
Pulsant Enterprise Cloud (PEC) Reading Operational
90 days ago
100.0 % uptime
Today
Cloud Desktop Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Cloud Desktop Edinburgh Operational
90 days ago
100.0 % uptime
Today
Email Security Services Operational
90 days ago
100.0 % uptime
Today
Pulsant Cloud LN-1 Croydon Operational
90 days ago
100.0 % uptime
Today
Pulsant Cloud SC-1 Edinburgh Operational
90 days ago
100.0 % uptime
Today
Pulsant Cloud NE-1 Newcastle Operational
90 days ago
99.98 % uptime
Today
Managed Networks Operational
90 days ago
99.99 % uptime
Today
Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Maidenhead Operational
90 days ago
100.0 % uptime
Today
Medway Operational
90 days ago
100.0 % uptime
Today
Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Newcastle Operational
90 days ago
99.99 % uptime
Today
Newbridge Operational
90 days ago
100.0 % uptime
Today
Reading Operational
90 days ago
100.0 % uptime
Today
South Gyle Operational
90 days ago
100.0 % uptime
Today
South London Operational
90 days ago
100.0 % uptime
Today
South Yorkshire Operational
90 days ago
100.0 % uptime
Today
Leased Lines Operational
90 days ago
100.0 % uptime
Today
xDSL Services Operational
90 days ago
100.0 % uptime
Today
IP Transit Operational
90 days ago
100.0 % uptime
Today
Data Centre Failover Operational
90 days ago
100.0 % uptime
Today
Content Delivery Network (CDN) Operational
90 days ago
100.0 % uptime
Today
Cloud Fabric Operational
90 days ago
100.0 % uptime
Today
Data Centre Connect Operational
90 days ago
100.0 % uptime
Today
Metro Connect Operational
90 days ago
100.0 % uptime
Today
Optical Connect Operational
90 days ago
100.0 % uptime
Today
Managed Security Operational
90 days ago
100.0 % uptime
Today
Cloud Protect Operational
90 days ago
100.0 % uptime
Today
DDoS Protect Operational
90 days ago
100.0 % uptime
Today
Threat Intelligence Alert Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dear Client,

WHAT
Pulsant engineers will be upgrading the Edinburgh Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program in accordance to Vendor guidelines.

SERVICE IMPACT
During the maintenance window there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores.

WHY
This work is part of the ongoing Product Development and Maintenance Program and recommended by the Vendor, ensuring the latest product fixes and features are available.

WHEN
Work is scheduled to be carried out during the following maintenance window:

Start: Tuesday 19th March 2024 at 13:00 GMT
End: Tuesday 19th March 2024 at 16:00 GMT

If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.

Regards,
Pulsant Support Team
0345 1199 999

Posted on Mar 05, 2024 - 10:01 GMT
Planned Maintenance: CHG0044839 - Pulsant Cloud Croydon - LN-1 Mar 19, 2024 20:00 - Mar 20, 2024 04:00 GMT
Dear client,

WHAT?
Pulsant Engineers will be working upon the Pulsant Enterprise Cloud infrastructure in LN-1. This platform provides Cloud services.

WHY?
This is part of ongoing maintenance of our platforms, which include software updates and infrastructure changes.

Stage 1
Start: 18/03/2024 20:00 GMT
End: 19/03/2024 06:00 GMT

Stage 2
Start: 19/03/2024 20:00 GMT
End: 20/03/2024 06:00 GMT

If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team

0345 119 9999

Posted on Mar 11, 2024 - 10:39 GMT
Dear Client,

WHAT
Pulsant engineers will be upgrading the Edinburgh Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program in accordance to Vendor guidelines.

SERVICE IMPACT
During the maintenance window there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores.

WHY
This work is part of the ongoing Product Development and Maintenance Program and recommended by the Vendor, ensuring the latest product fixes and features are available.

WHEN
Work is scheduled to be carried out during the following maintenance window:

Start: Wednesday 20th March 2024 at 13:00 GMT
End: Wednesday 20th March 2024 at 16:00 GMT

If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.

Regards,
Pulsant Support Team
0345 1199 999

Posted on Mar 05, 2024 - 10:03 GMT
Planned Maintenance: CHG0044840 - Pulsant Cloud Newcastle - NE-1 Mar 20, 2024 20:00 - Mar 21, 2024 04:00 GMT
Dear client,

WHAT?
Pulsant Engineers will be working upon the Pulsant Enterprise Cloud infrastructure in NE-1. This platform provides Cloud services.

WHY?
This is part of ongoing maintenance of our platforms, which include software updates and infrastructure changes.

Stage 1
Start: 20/03/2024 20:00 GMT
End: 21/03/2024 06:00 GMT

Stage 2
Start: 21/03/2024 20:00 GMT
End: 22/03/2024 06:00 GMT

If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team

0345 119 9999

Posted on Mar 11, 2024 - 10:41 GMT
Planned Maintenance: CHG0044840 - Pulsant Cloud Newcastle - NE-1 Mar 21, 2024 20:00 - Mar 22, 2024 04:00 GMT
Dear client,

WHAT?
Pulsant Engineers will be working upon the Pulsant Enterprise Cloud infrastructure in NE-1. This platform provides Cloud services.

WHY?
This is part of ongoing maintenance of our platforms, which include software updates and infrastructure changes.

Stage 1
Start: 20/03/2024 20:00 GMT
End: 21/03/2024 06:00 GMT

Stage 2
Start: 21/03/2024 20:00 GMT
End: 22/03/2024 06:00 GMT

If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team

0345 119 9999

Posted on Mar 11, 2024 - 10:42 GMT
Planned Maintenance: CHG0044841 - Pulsant Cloud Edinburgh - SC-1 Mar 25, 2024 20:00 - Mar 26, 2024 04:00 GMT
Dear client,

WHAT?
Pulsant Engineers will be working upon the Pulsant Enterprise Cloud infrastructure in SC-1. This platform provides Cloud services.

WHY?
This is part of ongoing maintenance of our platforms, which include software updates and infrastructure changes.

Stage 1
Start: 25/03/2024 20:00 GMT
End: 26/03/2024 06:00 GMT

Stage 2
Start: 26/03/2024 20:00 GMT
End: 27/03/2024 06:00 GMT

If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team

0345 119 9999

Posted on Mar 11, 2024 - 10:43 GMT
Planned Maintenance: CHG0044841 - Pulsant Cloud Edinburgh - SC-1 Mar 26, 2024 20:00 - Mar 27, 2024 04:00 GMT
Dear client,

WHAT?
Pulsant Engineers will be working upon the Pulsant Enterprise Cloud infrastructure in SC-1. This platform provides Cloud services.

WHY?
This is part of ongoing maintenance of our platforms, which include software updates and infrastructure changes.

Stage 1
Start: 25/03/2024 20:00 GMT
End: 26/03/2024 06:00 GMT

Stage 2
Start: 26/03/2024 20:00 GMT
End: 27/03/2024 06:00 GMT

If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team

0345 119 9999

Posted on Mar 11, 2024 - 10:44 GMT
Dear Client,

WHAT
Pulsant engineers will be upgrading the Pulsant Cloud Newcastle NE-1 Veeam Backup Platform as part of our ongoing Product Development and Maintenance Program in accordance to Vendor guidelines.

SERVICE IMPACT
During the maintenance window there will be an expected interruption to service availability between 10:00 - 16:00 affecting both Backups and Restores.

WHY
This work is part of the ongoing Product Development and Maintenance Program and recommended by the Vendor ensuring the latest product fixes and features are available.

WHEN
Work is scheduled to be carried out during the following maintenance window:

Start: Thursday 28th March 2024 at 10:00 GMT
End: Thursday 28th March 2024 at 16:00 GMT

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
0345 1199 999

Posted on Mar 14, 2024 - 10:42 GMT
Past Incidents
Mar 19, 2024
Completed - The scheduled maintenance has been completed.
Mar 19, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 20:00 GMT
Scheduled - Dear client,

WHAT?
Pulsant Engineers will be working upon the Pulsant Enterprise Cloud infrastructure in LN-1. This platform provides Cloud services.

WHY?
This is part of ongoing maintenance of our platforms, which include software updates and infrastructure changes.

Stage 1
Start: 18/03/2024 20:00 GMT
End: 19/03/2024 06:00 GMT

Stage 2
Start: 19/03/2024 20:00 GMT
End: 20/03/2024 06:00 GMT

If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team

0345 119 9999

Mar 11, 10:38 GMT
Mar 18, 2024
Resolved - This incident has now been resolved and all services are back online.

Please contact Pulsant support if you are experiencing any further issues.

Mar 18, 13:03 GMT
Update - Investigations have ruled out issues with the Pulsant core and attention is now on Pulsant Cloud.

Troubleshooting continues with Cloud and Storage engineers and another update will be provided as soon as possible.

Mar 18, 12:05 GMT
Update - We are continuing to investigate this issue.
Mar 18, 11:49 GMT
Investigating - Pulsant have identified network issues originating from Newcastle Central DC (NE-1).

These are currently being investigated by senior network engineers and updates will provided frequently.

Please contact Pulsant support if you have any queries on 0345 119 9999 or on the Pulsant Portal - https://portal.pulsant.com/

Mar 18, 11:40 GMT
Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.

Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024

No incidents reported.

Mar 5, 2024

No incidents reported.