Update - VM have provided additional detail on the extent of the fibre damage:

1 x 160
2 x 96
1 x 48

Priority will be given to repairing the 160 core fibre.
May 25, 13:07 BST
Identified - Virgin Media have confirmed that the current Major Service Outage is the result of multiple damaged fibre connections.

The precise location of the damaged fibres has been identified and Virgin Media have splicing teams en route to site.

At this stage we are unable to provide an ETA for repair and restoration of service.
May 25, 12:41 BST
Investigating - Pulsant customers based in Scotland with services provided by Virgin Media may be affected by an ongoing Major Service Incident.

Our engineers will continue to monitor the situation and provide further updates in due course.

If you have any questions or concerns please raise a ticket via support@pulsant.com
May 25, 09:33 BST
Core Network Operational
Amsterdam Network   Operational
Boston Network   Operational
Dallas Network   Operational
Maidenhead Network   Operational
Milton Keynes Network   Operational
Newbridge Network   Operational
Reading Network   Operational
South Gyle Network   Operational
South London Network   Operational
Transit Provider   Operational
Cloud Services Operational
Backup   Operational
Compute   Operational
Storage   Operational
Power Supply Operational
Glasgow   Operational
Maidenhead   Operational
Medway   Operational
Milton Keynes   Operational
Newbridge   Operational
Newcastle Central   Operational
Newcastle East   Operational
Reading Cadogan House   Operational
Reading TVHC1   Operational
Reading TVHC2   Operational
South Gyle   Operational
South London   Operational
Yorkshire   Operational
Environmental Cooling Operational
Glasgow   Operational
Maidenhead   Operational
Medway   Operational
Milton Keynes   Operational
Newbridge   Operational
Newcastle Central   Operational
Newcastle East   Operational
Reading Cadogan House   Operational
Reading TVHC1   Operational
Reading TVHC2   Operational
South Gyle   Operational
South London   Operational
Yorkshire   Operational
ISP Services Operational
90 days ago
99.91 % uptime
Today
Shared Mail Farm   ? Operational
Shared Web Hosting - Linux   ? Operational
Shared Web Hosting - Microsoft   ? Operational
Shared Database Hosting   ? Operational
DSL Services   ? Operational
Leased Lines   ? Partial Outage
90 days ago
99.91 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear Customer,
Please be aware of the following planned maintenance window for UPS Maintenance at our Maidenhead Facility - Pulsant 2 & 3 only.

WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our Maidenhead Facility Pulsant 2 & 3 only.

SERVICE IMPACT
NONE - There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.

WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.

WHEN
Work is scheduled to be carried out during the following maintenance window:

Tuesday 5th June 2018 commencing at 22.00 BST and ending by 06.00 BST on Wednesday 6th June 2018.

The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.
A completed notification will be sent out once the works have been completed and normal service has resumed.
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
0845 1199 999
Posted on May 1, 07:50 BST
Past Incidents
May 24, 2018

No incidents reported.

May 23, 2018

No incidents reported.

May 22, 2018
Resolved - Failed equipment has been replaced by engineer.
May 22, 15:15 BST
Update - Engineer is now on site and is working on replacing equipment.

Next update due at 15:30
May 22, 14:29 BST
Update - Engineers have identified an issue on switching equipment and are now on route to replace.

Next update due at 14:30
May 22, 13:30 BST
Identified - EFM Customer in the Edinburgh area are currently affected. Network teams are currently investigating. Next update due at 13:30
May 22, 13:03 BST
May 21, 2018

No incidents reported.

May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018
Resolved - This issue was resolved at 23:00 yesterday evening. It was caused by an incorrect synchronisation setting on a status database.
May 17, 09:44 BST
Investigating - Pulsant engineers are currently investigating connectivity problems with the Reading Cloud Backup platform.
May 16, 16:55 BST
May 15, 2018

No incidents reported.

May 14, 2018

No incidents reported.

May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018
Resolved - Duplicate entry, this issue has now been resolved
May 11, 13:28 BST
Investigating - Pulsant is investigating reports of colocation traffic issues in South London, no cause has currently been identified.
May 11, 10:21 BST
Resolved - Failed hardware has been swapped out - all services restored at 1305.
May 11, 13:16 BST
Identified - Pulsant South London currently running at reduced resilience due to a access switch failure, some customers will have complete loss of service. Core infrastructure teams are working on a resolution. Next update will be at 13:00 BST.
May 11, 12:07 BST