All Systems Operational
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Amsterdam Network   Operational
Boston Network   Operational
Dallas Network   Operational
Hong Kong Network   Operational
Maidenhead Network   Operational
Milton Keynes Network   Operational
Newbridge Network   Operational
Reading Network   Operational
South Gyle Network   Operational
South London Network   Operational
Transit Provider   Operational
Cloud Services Operational
Backup   Operational
Compute   Operational
Storage   Operational
Power Supply Operational
Glasgow   Operational
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Medway   Operational
Milton Keynes   Operational
Newbridge   Operational
Newcastle Central   Operational
Newcastle East   Operational
Reading Cadogan House   Operational
Reading TVHC1   Operational
Reading TVHC2   Operational
South Gyle   Operational
South London   Operational
Yorkshire   Operational
Environmental Cooling Operational
Glasgow   Operational
Maidenhead   Operational
Medway   Operational
Milton Keynes   Operational
Newbridge   Operational
Newcastle Central   Operational
Newcastle East   Operational
Reading Cadogan House   Operational
Reading TVHC1   Operational
Reading TVHC2   Operational
South Gyle   Operational
South London   Operational
Yorkshire   Operational
ISP Services Operational
Shared Mail Farm   ? Operational
Shared Web Hosting - Linux   ? Operational
Shared Web Hosting - Microsoft   ? Operational
Shared Database Hosting   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear Customer,

We will be undertaking a Full cause and effect testing of our fire systems at our Maidenhead facilities. This will be covering all areas at our facility in line with regulatory and legal requirements.


WHAT
In keeping with legislation and Pulsant planned and preventative maintenance regime, we will be carrying out a full cause and effect testing of our Fire Alarm system at our Maidenhead facilities. This will involve full testing of the audible system and protection systems to ensure all aspects work to design. There will be no physical deployment of fire suppressant just ensuring that all notifications, zones and alarm states are correctly configured.


SERVICE IMPACT
NONE No service impact is planned, however there will be a number of audible tests and scenarios executed to ensure fire systems and infrastructure responds in the appropriate manner. As with any switching or change in state there is an "At Risk" period, so as a matter of courtesy we are informing all our customers.


WHY
In line with Pulsant planned preventative maintenance program and bound by regulatory requirements, Pulsant will be completing a program of inspections, testing of the fire alarm systems that support the site.

WHEN
To mitigate disruption to the customer base, the essential works will be undertaken during the weekend and during the following maintenance window period: -

Saturday 27th January 2018 between 09.00 GMT to 17.00 GMT:-

The "At Risk" windows during these works will be kept to an absolute minimum and normal service restored at the earliest opportunity.

If there are any queries or concerns of the planned works, please contact Pulsant Support or your account manager. Pulsant wish to thank you for patience and understanding during these essential works.

A final broadcast will be sent out post completion of all the works confirming that full normal service has been resumed.

Regards,
Pulsant Support Team
support@pulsant.com
0845 1199 999
Posted on Jan 10, 14:28 GMT
Dear Customer,

Please be aware of the following planned maintenance window for essential Maintenance on our Branch Circuit Monitoring System at our South London facility Data Hall 1 only.


WHAT
In line with the manufacturers recommendations and following our stringent Planned Preventative Maintenance regime we are planning to undertake maintenance and servicing on our BCM system on site. After the successful completion of the initial planned maintenance and associated works carried out in November and December, we are now working towards completing all the remaining remedial works identified.


SERVICE IMPACT
NONE - There will be no planned service impact during these remedial works.
However it will be necessary to remove the front panel of associated and identified Distribution Boards to undertake the necessary remedial works on the branch circuit monitoring systems.
Whilst this panel is being removed and the remedial works carried out, there is a low risk of a potential trip of individual breakers, hence an At Risk notification being sent out to inform our customers accordingly.

Only one distribution board will be worked on at any one time and all works are being carried out by a specialist contractor but overseen by the Data Centre team throughout. RAMS have been submitted and approved and planned to mitigate risk as far as practicable.


WHY
These identified remedial works complete the project of inspection, maintenance and servicing of the power monitoring system for the facility and forms an important part of our maintenance regime. As part of these works any software/firmware updates will also be applied where identified.


WHEN
Work is scheduled to be carried out during the following maintenance window:

A FEED Supply Boards: - Saturday 10th February 2018.
B FEED Supply Boards: - Sunday 11th February 2018.
The maintenance window will be between 09:00 GMT and 17:00 GMT each day

A completed notification will be sent out once the works have been completed and normal service has resumed for each day.
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
0845 1199 999
Posted on Jan 12, 12:00 GMT
Past Incidents
Jan 22, 2018

No incidents reported today.

Jan 21, 2018

No incidents reported.

Jan 20, 2018

No incidents reported.

Jan 19, 2018
Resolved - Pulsant engineers have identified an issue and restored service. Please accept our apology for any inconvenience caused.
Jan 19, 14:48 GMT
Investigating - Pulsant engineers are investigating connectivity issues in the Pulsant Enterprise Cloud in South Gyle datacentre.
Jan 19, 13:56 GMT
Jan 18, 2018

No incidents reported.

Jan 17, 2018

No incidents reported.

Jan 16, 2018

No incidents reported.

Jan 15, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018

No incidents reported.

Jan 11, 2018

No incidents reported.

Jan 10, 2018

No incidents reported.

Jan 9, 2018
Completed - The scheduled maintenance has been completed.
Jan 9, 14:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 12:15 GMT
Scheduled - Dear Customer,

This work has now been rescheduled for Jan 9th.

WHAT?
Pulsant engineers will we be performing some essential emergency maintenance on the Asigra platform which supplies your backup/restore functionality. Please be aware that your DS client might be inaccessible during the change period, and we would ask that you do not try to access it between the times mentioned below, the all-clear notification will be sent as soon as the work has been completed.

WHY?
These changes are required to improve platform performance which is essential to maintaining the integrity of the Asigra platform.

WHEN?
The maintenance will take place during the following window:

Start: Tuesday, January 9th at 12:00h GMT
End: Tuesday, January 9th at 14:00h GMT

The all-clear notification will be sent as soon as the work has been completed.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999
Jan 9, 12:14 GMT
Resolved - Dear Customer,
Further to the broadcast sent on Saturday January 6th 2018 the EMERGENCY UPS Maintenance - Maidenhead Facility - Pulsant 1 Only has been completed successfully with no service interruption. Normal service was resumed at 14.20 on Saturday January 6th 2018 and was monitored for the last 35 minutes. This completes the planned maintenance for today, if you have any issues, please raise a helpdesk ticket in the normal way.

Regards,

Pulsant Support

0845 1199 999

Please be aware of the following Emergency maintenance window for essential UPS Maintenance at our Maidenhead facility - Pulsant 1 only.
WHAT
A faulty component has been identified in one of our UPS units in the UPS array – Maidenhead – Pulsant 1. Our specialised UPS contractors have been called and an engineer is on site to replace the faulty component.
SERVICE IMPACT
NONE -There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.

WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime and the firmware update ensures full availability and continued functionality of the units in line with the manufacturers recommendations.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.

WHEN
Work has been scheduled to be carried out during the following maintenance window:
Saturday 6th of January 2018, commencing at 12.30 GMT and ending by 18:00 GMT on
Saturday 6th of January 2018
The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.
A completed notification will be sent out once the works have been completed and normal service has resumed.
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
0845 1199 999
Posted 3 days ago. Jan 06, 2018 - 12:58 GMT
Jan 9, 07:03 GMT
Investigating - Dear Customer,

Please be aware of the following Emergency maintenance window for essential UPS Maintenance at our Maidenhead facility - Pulsant 1 only.
WHAT
A faulty component has been identified in one of our UPS units in the UPS array – Maidenhead – Pulsant 1. Our specialised UPS contractors have been called and an engineer is on site to replace the faulty component.
SERVICE IMPACT
NONE -There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.

WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime and the firmware update ensures full availability and continued functionality of the units in line with the manufacturers recommendations.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.

WHEN
Work has been scheduled to be carried out during the following maintenance window:
Saturday 6th of January 2018, commencing at 12.30 GMT and ending by 18:00 GMT on
Saturday 6th of January 2018
The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.
A completed notification will be sent out once the works have been completed and normal service has resumed.
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
0845 1199 999
Jan 6, 12:58 GMT
Jan 8, 2018

No incidents reported.