All Systems Operational
Core Network Operational
90 days ago
100.0 % uptime
Today
Amsterdam Network Operational
Boston Network Operational
Dallas Network Operational
Maidenhead Network Operational
Milton Keynes Network Operational
Newbridge Network Operational
Reading Network Operational
South Gyle Network Operational
South London Network Operational
Transit Provider Operational
Newcastle Network Operational
90 days ago
100.0 % uptime
Today
Medway Network Operational
90 days ago
100.0 % uptime
Today
South Yorkshire Network Operational
90 days ago
100.0 % uptime
Today
Cloud Services Operational
Backup Operational
Compute Operational
Storage Operational
Power Supply Operational
Glasgow Operational
Maidenhead Operational
Medway Operational
Milton Keynes Operational
Newbridge Operational
Newcastle Central Operational
Newcastle East Operational
Reading Cadogan House Operational
Reading TVHC1 Operational
Reading TVHC2 Operational
South Gyle Operational
South London Operational
Yorkshire Operational
Environmental Cooling Operational
Glasgow Operational
Maidenhead Operational
Medway Operational
Milton Keynes Operational
Newbridge Operational
Newcastle Central Operational
Newcastle East Operational
Reading Cadogan House Operational
Reading TVHC1 Operational
Reading TVHC2 Operational
South Gyle Operational
South London Operational
Yorkshire Operational
ISP Services Operational
90 days ago
100.0 % uptime
Today
Shared Mail Farm ? Operational
Shared Web Hosting - Linux ? Operational
Shared Web Hosting - Microsoft ? Operational
Shared Database Hosting ? Operational
DSL Services ? Operational
Leased Lines ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
WHAT?
Pulsant engineers will be performing core network maintenance at our Reading TVHC1/2 data centre. This work is to upgrade the second of two core devices with new hardware. Customers with non-resilient MetroEthernet/DC Connect services terminating on this device will experience an outage of up to one hour during this maintenance. Customers with BGP peering at this site will also lose service to this device during the maintenance. Pulsant IP transit will be at risk during the maintenance however no outage is expected.

WHY?
This maintenance is essential as part of Pulsants lifecycle management to replace hardware.

WHEN?
The maintenance will take place during the following window:

Start: Wednesday, August 28th at 21:00h BST
End: Thursday, August 29th at 02:00h BST

The outage window is expected to be around 22:00 after preliminary work has been completed.

The all-clear notification will be sent as soon as the work has been completed.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

We apologise for any inconvenience this may cause but it is crucial that we undertake the work as soon as is safely possible.

Regards,
Pulsant Support Team
0345 119 9999
Posted on Aug 14, 10:14 BST
Past Incidents
Aug 19, 2019

No incidents reported today.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019
Completed - The scheduled maintenance has been completed.
Aug 13, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 21:00 BST
Scheduled - Dear Customer,

Please be aware of the following essential maintenance being carried out at our Reading TVHC Facility only.

WHAT
Faulty batteries have been identified as requiring replacement. The faulty batteries have now begun to impact the performance of the UPS and need replacement urgently. Pulsants specialist UPS contractors will be on site to complete the battery replacements, supervised by the datacentre management team throughout.

SERVICE IMPACT
NONE - There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.

WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.

WHEN
Work is scheduled to be carried out during the following maintenance window:

Monday 12th August 2019, commencing at 21.00 BST and ending by Tuesday 13th August 2019 06.00 BST.

The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.

A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.


Regards,
Pulsant Support Team
0845 1199 999
Aug 8, 07:03 BST
Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019
Completed - The scheduled maintenance has been completed.
Aug 9, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 14:00 BST
Scheduled - Pulsant Monitoring has indicated a memory fault in a standby edge router in the Medway Datacentre. Pulsant engineers will be replacing this between 14:00 and 14:30 to reduce risk of service interruption. No interruption to service is expected.
Aug 9, 12:04 BST
Aug 8, 2019

No incidents reported.

Aug 7, 2019

No incidents reported.

Aug 6, 2019
Resolved - This incident has been resolved.
Aug 6, 12:04 BST
Update - Between 22:00 and 23:00 tonight Pulsant will be conducting tests requested by the manufacturer to mitigate against potential further issues. Customers with resilient links will not experience any impact. Customers with non-resilient links may experience an outage for up to 15 minutes during window.
Jul 22, 17:00 BST
Monitoring - A fix has been implemented and we are monitoring services. If you are continuing to experience issues then please contact our support team on 0345 119 9999 or via support@pulsant.com.
Jul 19, 13:08 BST
Identified - Our engineers have identified the failure and services is being restored.
Jul 19, 13:01 BST
Investigating - We are investigating multiple alerts affecting network connectivity at our South Gyle DC.
Jul 19, 12:38 BST
Aug 5, 2019

No incidents reported.