Monitoring - Pulsant engineers have now restored backup services to affected customers and continue to monitor the situation.
Feb 15, 18:53 GMT
Update - Pulsant engineers continued overnight to bring customer backup services back online. We believe this work will complete at Friday 15th February at 17:00, at which point we will continue to monitor customer backups to ensure all schedules are running correctly.
Pulsant apologise for the continued interruption to the service and appreciate customer patience whilst the service is being restored
Feb 15, 10:08 GMT
Update - Pulsant engineers have restored backup service and are currently working through affected customers to re-enable backup services.
A further update will be posted on Friday 15th February at 10:00
Feb 14, 18:00 GMT
Update - Engineers are working on additional provisions and anticipate customers will be able to resume backups over the course of the day.
Pulsant apologise for the continued interruption to the backups service.
Feb 14, 12:59 GMT
Update - Emergency maintenance of the Edinburgh Asigra Cloud Backup storage platform is ongoing. Final checks have indicated further issues and Pulsant engineers are working to resolve.
Additional provisions are being made and a further update to customers will be made by noon.
Feb 14, 09:44 GMT
Update - Emergency maintenance of the Edinburgh Asigra Cloud Backup storage platform is now in the final stages. Engineers are closely monitoring progress and a further update will be posted at 09:30 14/02/2018
Feb 14, 00:08 GMT
Update - Emergency maintenance of the Edinburgh Asigra Cloud Backup storage platform is now in the final stages. Engineers are closely monitoring progress and a further update will be posted at 00:00 14/02/2018
Feb 13, 17:30 GMT
Update - Emergency maintenance of the Edinburgh Asigra Cloud Backup storage platform is ongoing. Pulsant engineers continue to monitor and the current estimated completion time of Thursday 14th February 18:30 remains unchanged.
Feb 12, 19:20 GMT
Update - Emergency maintenance of the Edinburgh Asigra Cloud Backup storage platform is ongoing. Pulsant engineers continue to monitor and the current estimated completion time of Thursday 14th February 18:30 remains unchanged.
Feb 12, 09:41 GMT
Update - Pulsant engineers have resolved the underlying storage issue, however a further emergency change will be issued.
Feb 11, 18:03 GMT
Identified - Pulsant engineers have identified an underlying storage issue and are working to recover service.
Feb 11, 15:11 GMT
Investigating - Pulsant engineers are currently investigating an issue with the Edinburgh Asigra Cloud Backup platform. Backup and restore functionality is currently unavailable.
Feb 11, 14:02 GMT
Core Network Operational
90 days ago
100.0 % uptime
Today
Amsterdam Network   Operational
Boston Network   Operational
Dallas Network   Operational
Maidenhead Network   Operational
Milton Keynes Network   Operational
Newbridge Network   Operational
Reading Network   Operational
South Gyle Network   Operational
South London Network   Operational
Transit Provider   Operational
Newcastle Network   Operational
90 days ago
100.0 % uptime
Today
Cloud Services Under Maintenance
Backup   Under Maintenance
Compute   Operational
Storage   Operational
Power Supply Operational
Glasgow   Operational
Maidenhead   Operational
Medway   Operational
Milton Keynes   Operational
Newbridge   Operational
Newcastle Central   Operational
Newcastle East   Operational
Reading Cadogan House   Operational
Reading TVHC1   Operational
Reading TVHC2   Operational
South Gyle   Operational
South London   Operational
Yorkshire   Operational
Environmental Cooling Operational
Glasgow   Operational
Maidenhead   Operational
Medway   Operational
Milton Keynes   Operational
Newbridge   Operational
Newcastle Central   Operational
Newcastle East   Operational
Reading Cadogan House   Operational
Reading TVHC1   Operational
Reading TVHC2   Operational
South Gyle   Operational
South London   Operational
Yorkshire   Operational
ISP Services Operational
90 days ago
100.0 % uptime
Today
Shared Mail Farm   ? Operational
Shared Web Hosting - Linux   ? Operational
Shared Web Hosting - Microsoft   ? Operational
Shared Database Hosting   ? Operational
DSL Services   ? Operational
Leased Lines   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear Customer,

Please be aware of the following planned maintenance window for UPS Maintenance at our South London Facility Data Hall 2 only.

WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our South London Facility for Data Hall 2 only.

SERVICE IMPACT
NONE - There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.
WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.

WHEN
Work is scheduled to be carried out during the following maintenance windows:

B Feed Only
Start:- Wednesday 20th February 2019, commencing at 21:00 GMT
End: - Thursday 14th February 2019 at 06:00 GMT.

There will be reduced resilience on the feed being worked on and only working on one unit at a time. The other feed and units will remain unaffected and continuing to provide full resilient protection.

The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.

A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
0845 1199 999
Posted on Feb 11, 15:45 GMT
Dear Customer,

WHAT?
Pulsant engineers will be performing a core network maintenance at our South Gyle data centre. Pulsant IP Transit and MetroEthernet/DC connect services will be at risk for the duration of the maintenance however no outage is expected.

WHY?
To enable MPLS connectivity from South Gyle to new devices located at other sites.

WHEN?
The maintenance will take place during the following window:

Start: Wednesday, February 20th at 22:00h GMT
End: Wednesday, February 20th at 22:30h GMT

The all-clear notification will be sent as soon as the work has been completed.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999
Posted on Feb 11, 15:41 GMT
Dear Customer,

WHAT?
Pulsant engineers will be performing a core network maintenance at our Maidenhead data centre. Pulsant IP Transit connections on the ex-poundhost network will be at risk for the duration of the maintenance however no outage is expected.

WHY?
To correct a routing problem with resiliency which affected some customers during a recent core maintenance window.

WHEN?
The maintenance will take place during the following window:

Start: Wednesday, February 20th at 22:30h GMT
End: Wednesday, February 20th at 23:00h GMT

The all-clear notification will be sent as soon as the work has been completed.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999
Posted on Feb 11, 15:44 GMT
Dear Customer,

WHAT?
Pulsant engineers will be performing a core network maintenance at our Newbridge data centre. This work is required to add additional capacity to the core devices located here and will result in a short amount of downtime (estimated up to ten minutes) for customers with non-resilient MetroEthernet/DC Connect services. Pulsant IP transit will be at risk during the maintenance however no outage is expected.

WHY?
To support future bandwidth requirements for the Newbridge DC.

WHEN?
The maintenance will take place during the following window:

Start: Tuesday, February 26th at 22:00h GMT
End: Wednesday, February 27th at 02:00h GMT

The all-clear notification will be sent as soon as the work has been completed.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999
Posted on Feb 11, 15:47 GMT
Dear Customer,

Please be aware of the following planned maintenance window for UPS Maintenance at our Reading TVHC Facility.

WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our South London Facility for Data Hall 2 only.

SERVICE IMPACT
NONE - There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.
WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.

WHEN
Work is scheduled to be carried out during the following maintenance windows:

Start: - Monday 04th March 2019, commencing at 21:00 GMT
End:- Tuesday 05th March 2019 at 06:00 GMT.

Start:- Wednesday 13th March 2019, commencing at 21:00 GMT
End: - Thursday 14th March 2019 at 06:00 GMT.

Start:- Thursday 28th March 2019, commencing at 21:00 GMT
End: - Friday 29th March 2019 at 06:00 GMT.

There will be reduced resilience on the feed being worked on and only working on one unit at a time. The other feed and units will remain unaffected and continuing to provide full resilient protection.

The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.

A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
0845 1199 999
Posted on Feb 11, 15:53 GMT
Dear Customer,

WHAT?
Pulsant engineers will be performing core network maintenance at our Telehouse Metro London PoP. Pulsant IP Transit services will be at risk during the maintenance however no outage is expected, a short period of additional latency may be seen as routes reconverge to an alternative path.

WHY?
This maintenance is essential as part of Pulsants lifecycle management to replace hardware.

WHEN?
The maintenance will take place during the following window:

Start: Wednesday, March 6th at 21:00h GMT
End: Thursday, March 7th at 02:00h GMT

The outage window is expected to be around 22:00 after preliminary work has been completed.

The all-clear notification will be sent as soon as the work has been completed.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

We apologise for any inconvenience this may cause but it is crucial that we undertake the work as soon as is safely possible.

Regards,
Pulsant Support Team
0345 119 9999
Posted on Feb 15, 16:26 GMT
Dear Customer,

Please be aware of the following planned maintenance window for UPS Maintenance at our South London Facility Data Hall 1 only.

WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our South London Facility for Data Hall 1 only.

SERVICE IMPACT
NONE - There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.

WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.

WHEN
Work is scheduled to be carried out during the following maintenance window:

Monday 11th March 2019, commencing at 21:00 GMT and
ending by 06:00 GMT on Tuesday 12th March 2019 .

Reduced resilience on the A feed only working on one unit at a time. The B feed will remain unaffected and continuing to provide full resilient protection.

A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window.
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
0845 1199 999
Posted on Feb 11, 15:48 GMT
Planned UPS Maintenance - Reading TVHC Facility Mar 13, 21:00 - Mar 14, 06:00 GMT
Dear Customer,

Please be aware of the following planned maintenance window for UPS Maintenance at our Reading TVHC Facility.

WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our South London Facility for Data Hall 2 only.

SERVICE IMPACT
NONE - There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.
WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.

WHEN
Work is scheduled to be carried out during the following maintenance windows:

Start:- Wednesday 13th March 2019, commencing at 21:00 GMT
End: - Thursday 14th March 2019 at 06:00 GMT.

Start:- Thursday 28th March 2019, commencing at 21:00 GMT
End: - Friday 29th March 2019 at 06:00 GMT.

There will be reduced resilience on the feed being worked on and only working on one unit at a time. The other feed and units will remain unaffected and continuing to provide full resilient protection.

The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.

A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
0845 1199 999
Posted on Feb 11, 15:54 GMT
Planned UPS Maintenance - Reading TVHC Facility Mar 28, 21:00 - Mar 29, 06:00 GMT
Dear Customer,

Please be aware of the following planned maintenance window for UPS Maintenance at our Reading TVHC Facility.

WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our South London Facility for Data Hall 2 only.

SERVICE IMPACT
NONE - There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.
WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.

WHEN
Work is scheduled to be carried out during the following maintenance windows:

Start:- Thursday 28th March 2019, commencing at 21:00 GMT
End: - Friday 29th March 2019 at 06:00 GMT.

There will be reduced resilience on the feed being worked on and only working on one unit at a time. The other feed and units will remain unaffected and continuing to provide full resilient protection.

The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.

A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
0845 1199 999
Posted on Feb 11, 15:55 GMT
Past Incidents
Feb 17, 2019

No incidents reported today.

Feb 16, 2019

No incidents reported.

Feb 15, 2019
Resolved - Full access to the Pulsant cloud portal has been restored.
Feb 15, 21:23 GMT
Investigating - The Pulsant support teams are currently investigating an issue that is causing problems accessing the Pulsant cloud portal. This issues is affecting management only, virtual servers are continuing to run as expected.

If you require any changes to virtual machine configuration, please call or raise a ticket with the support team.
Feb 15, 19:29 GMT
Completed - The scheduled maintenance has been completed.
Feb 15, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 21:00 GMT
Scheduled - Dear Customer,

Please be aware of the following planned maintenance window for UPS Maintenance at our South London Facility Data Hall 2 only.

WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our South London Facility for Data Hall 2 only.

SERVICE IMPACT
NONE - There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.
WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.

WHEN
Work is scheduled to be carried out during the following maintenance windows:
A Feed Only
Start: - Thursday 14th February 2019, commencing at 21:00 GMT
End:- Friday 15th February 2019 at 06:00 GMT.

B Feed Only
Start:- Wednesday 20th February 2019, commencing at 21:00 GMT
End: - Thursday 14th February 2019 at 06:00 GMT.

There will be reduced resilience on the feed being worked on and only working on one unit at a time. The other feed and units will remain unaffected and continuing to provide full resilient protection.

The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.

A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
0845 1199 999
Feb 11, 15:44 GMT
Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019

No incidents reported.

Feb 7, 2019

No incidents reported.

Feb 6, 2019

No incidents reported.

Feb 5, 2019
Completed - The scheduled maintenance has been completed.
Feb 5, 02:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 21:00 GMT
Scheduled - WHAT?
Pulsant engineers will be performing core network maintenance at our Telehouse East London PoP. This work is to replace hardware within the core network device which was originally planned for end of February, however due to the recent incident with this device this has been brought forward to mitigate any future risk.

Customers with non-resilient DC Connect services terminating on this device will experience an outage of up to one hour during this maintenance. Also, customers with non-resilient DC Connect services from our Reading DC to either Milton Keynes, Maidenhead, Newbridge, South Gyle or South London will also be affected. Pulsant IP transit will be at risk during the maintenance and short periods of latency or service interruptions may be experienced during this time. Pulsant ADSL customers will see an outage of around one hour during this maintenance.

WHY?
This maintenance is essential to replace ageing hardware which is nearing end of life and has recently experienced a fault.

WHEN?
The maintenance will take place during the following window:

Start: Monday, February 4th at 21:00h GMT
End: Tuesday, February 5th at 02:00h GMT

The outage window is expected to be around 22:00 after preliminary work has been completed.

The all-clear notification will be sent as soon as the work has been completed.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

We apologise for any inconvenience this may cause but it is crucial that we undertake the work as soon as is safely possible.

Regards,
Pulsant Support Team
0345 119 9999
Jan 31, 15:28 GMT
Feb 3, 2019

No incidents reported.