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90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Dear Customer,

Please be aware of the following planned network maintenance.

What:
Pulsant has multiple fibre routes into our Maidenhead datacentre, one of our suppliers requires to perform maintenance to add capacity and resilience to the datacentre, this work will be carried out close to existing live services and therefore as with any maintenance activity carries a risk. There is no expected impact to service.

Why:
This work is required to increase capacity and adds resilience for services to the datacentre.

When:
The maintenance will take place during the following window:

Start: Thursday 20th June 2019 10:00 BST
End: Thursday 20th June 2019 18:00 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team

0345 1199 999
Posted on Jun 13, 17:57 BST
WHAT?
Pulsant engineers will be performing a core network maintenance at our South London Data Centre. This work is to upgrade software on a distribution switch to add functionality as part of Pulsant's software review lifecycle.
IP Transit services in South London will be AT RISK during this window due to the loss of resiliency.

WHY?
This maintenance is part of Pulsant’s software review cycle

WHEN?
The maintenance will take place during the following window:

Start: Thursday, June 20th at 18:00 BST
End: Friday, June 21st at 02:00 BST

During the maintenance window, we would expect to run without resilience for no more than 10 minutes between 20:00 and 21:00, after which engineers will monitor, should any roll back be required within the window, another 10 minute period would apply.

The all-clear notification will be sent as soon as the work has been completed.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
0345 119 9999
Posted on Jun 13, 17:51 BST
Dear Customer,

Please be aware of the following planned maintenance window for UPS Maintenance at our Maidenhead Facility - Pulsant 2 & 3 only

WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our South London Facility for Data Hall 2 only.

SERVICE IMPACT
NONE - There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.
WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.

WHEN
Work is scheduled to be carried out during the following maintenance windows:

Start: - Monday 24th June 2019, commencing at 21:00 BST
End:- Tuesday 25th June 2019 at 06:00 BST.


There will be reduced resilience on the feed being worked on and only working on one unit at a time. The other feed and units will remain unaffected and continuing to provide full resilient protection.

The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.

A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
Posted on Jun 5, 12:02 BST
Past Incidents
Jun 20, 2019

No incidents reported today.

Jun 19, 2019

No incidents reported.

Jun 18, 2019

No incidents reported.

Jun 17, 2019
Completed - The scheduled maintenance has been completed.
Jun 17, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 10:00 BST
Scheduled - Dear Customer,

Please be aware of the following planned maintenance window for modification of UPS A Feed Supply at our South London Facility.


WHAT
As part of our project at our South London Facility to upgrade some of the infrastructure it is necessary for us to modify the UPS A feed support delivered on site to enable us to complete the next phase of this project.


SERVICE IMPACT
NONE - No interruption or disruption to service is expected during these essential works, however due to the level of switching that will be undertaken during these works, we are issuing a courtesy At-Risk notification to all our customers.


WHY
As part of the larger project with regards to upgrade of some of the on-site infrastructure serving the site, it is necessary to make a modification to the UPS A feed supply delivery on site.
To that end, we will have installed a temporary UPS set on site. To complete the associated works, it will be necessary to transfer the existing UPS A Feed to this temporary unit to enable us to replace the infrastructure as part of the project. There will be no reduction in resilience during this temporary provision.

Once works have been completed, there will be further notification sent out that will inform you of when we are transferring back to the new permanent UPS A feed infrastructure on site.

We have provisioned a maintenance window of up to 6 hours to allow us an adequate time window to complete all the necessary works, testing and commissioning

Works are expected to be non-service affecting as customers will remain with N 1 power support and on UPS protected supply throughout until all works and testing has been completed. There will only be a reduced resilience during this transfer switching over to the temporary UPS supply. This maintenance does involve changes to UPS power source to the A Feed, hence the At-Risk notification being sent out.

Pulsant has been preparing extensively with our contractor for these essential maintenance works.
We will have a number of different contractors and Pulsant personnel on site including expert contractors to support our Generators, UPS devices and electrical infrastructure.

WHEN
Pulsant confirm that the maintenance window is noted below and the associated At-Risk period:

Monday June 17th 2019, commencing at 10.00 BST and completed by Monday June 17th 2019 by 16.00 BST.

To mitigate risk and impact, Pulsant have scheduled for these works to be carried out during the working day.
A further broadcast notification will be sent out in due course, when we have completed the installation and testing of the new UPS A feed infrastructure and transfer back accordingly.

The At Risk window will be kept to an absolute minimum and the site will have utility mains power restored and resuming full site protection at the earliest opportunity.

Pulsant thank you for your patience, understanding and continued support


Regards,
Pulsant Support Team
0845 1199 999
Jun 5, 11:53 BST
Resolved - Power has been fully restored to all affected customer racks. We believe all customers to be up, however if you feel you require further assistance please contact Pulsant Customer support 0345 119 9999
Jun 17, 13:09 BST
Monitoring - Power has now been restored, Pulsant engineers are now checking that customer racks/solutions have recovered.
Jun 17, 12:15 BST
Investigating - Pulsant monitoring has flagged power loss to A FEED, currently being investigated.
Jun 17, 11:34 BST
Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019
Completed - The scheduled maintenance has been completed.
Jun 13, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 21:01 BST
Scheduled - Dear Customer,

WHAT?
Pulsant engineers will be performing core network maintenance at our Telehouse Metro London PoP. Pulsant IP Transit services will be at risk during the maintenance however no outage is expected, a short period of additional latency may be seen as routes reconverge to an alternative path.

Customers with leased lines terminating in Telehouse Metro will experience an interruption to these services during the maintenance window.

WHY?
This maintenance is essential as part of Pulsants lifecycle management to replace hardware.

WHEN?
The maintenance will take place during the following window:

Start: Wednesday, June 12th at 21:00h BST
End: Thursday, June 13th at 02:00h BST

The outage window is expected to be around 22:00 after preliminary work has been completed.

The all-clear notification will be sent as soon as the work has been completed.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

We apologise for any inconvenience this may cause but it is crucial that we undertake the work as soon as is safely possible.

Regards,
Pulsant Support Team
0345 119 9999
Jun 5, 16:30 BST
Jun 11, 2019

No incidents reported.

Jun 10, 2019
Completed - The scheduled maintenance has been completed.
Jun 10, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 16:00 BST
Scheduled - Pulsant's support vendor has recommended reseating a linecard in a switch as part of debugging an issue with a management network, this is deemed low risk and has been done previously on multiple occasions on other devices without incident. Pulsant Engineers will carry out this work at 16:00. No interruption is expected.
Jun 10, 15:43 BST
Jun 9, 2019

No incidents reported.

Jun 8, 2019

No incidents reported.

Jun 7, 2019

No incidents reported.

Jun 6, 2019

No incidents reported.