All Systems Operational
Core Network Operational
90 days ago
100.0 % uptime
Today
Amsterdam Network Operational
Boston Network Operational
Dallas Network Operational
Maidenhead Network Operational
Milton Keynes Network Operational
Newbridge Network Operational
Reading Network Operational
South Gyle Network Operational
South London Network Operational
Transit Provider Operational
Newcastle Network Operational
90 days ago
100.0 % uptime
Today
Medway Network Operational
90 days ago
100.0 % uptime
Today
South Yorkshire Network Operational
90 days ago
100.0 % uptime
Today
Cloud Services Operational
Backup Operational
Compute Operational
Storage Operational
Power Supply Operational
Glasgow Operational
Maidenhead Operational
Medway Operational
Milton Keynes Operational
Newbridge Operational
Newcastle Central Operational
Newcastle East Operational
Reading Cadogan House Operational
Reading TVHC1 Operational
Reading TVHC2 Operational
South Gyle Operational
South London Operational
Yorkshire Operational
Environmental Cooling Operational
Glasgow Operational
Maidenhead Operational
Medway Operational
Milton Keynes Operational
Newbridge Operational
Newcastle Central Operational
Newcastle East Operational
Reading Cadogan House Operational
Reading TVHC1 Operational
Reading TVHC2 Operational
South Gyle Operational
South London Operational
Yorkshire Operational
ISP Services Operational
90 days ago
99.97 % uptime
Today
Shared Mail Farm ? Operational
Shared Web Hosting - Linux ? Operational
Shared Web Hosting - Microsoft ? Operational
Shared Database Hosting ? Operational
DSL Services ? Operational
Leased Lines ? Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Dear Customer,

WHAT?
Pulsant engineers will be performing a core network maintenance at our Maidenhead data centre to reload line cards within a core router. Customers with non-resilient MetroEthernet/DC Connect services terminating on this device will experience an outage of up to ten minutes during this maintenance. Customers with BGP peering at this site will also lose service to this device during the maintenance. Pulsant IP transit will be at risk during the maintenance however no outage is expected.

WHY?
This work is required to correct a software problem on one of our core routers.

WHEN?
The maintenance will take place during the following window:

Start: Wednesday, January 22nd at 23:30h GMT
End: Thursday, January 23rd at 00:30h GMT

The all-clear notification will be sent as soon as the work has been completed.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999
Posted on Jan 8, 15:37 GMT
Past Incidents
Jan 19, 2020

No incidents reported today.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020
Completed - The scheduled maintenance has been completed.
Jan 16, 15:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 14:00 GMT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 8, 10:07 GMT
Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020
Resolved - This incident has been resolved.
Jan 13, 10:32 GMT
Monitoring - Pulsant engineers have now implemented a permanent fix. We believe that the issue has been resolved and outbound email should now be working.

If you are still unable to send emails, please notify our Servicedesk on 0345 11 99 999 or by raising a ticket with support@pulsant.com
Jan 10, 16:35 GMT
Update - Work is ongoing however we are not yet able to provide an ETA for service restoration.

The next update will be provided by 16:30.
Jan 10, 15:20 GMT
Identified - Our teams are making progress towards a permanent fix.

The next update will be provided at 15:30.
Jan 10, 14:02 GMT
Investigating - Pulsant Support are aware of a failure on our mail relay platform. This is affecting a subset of Pulsant customers.

A workaround is available which will restore service for most customers:
* Replace smtp.onyx.net in your outgoing mail settings with smtp.lumison.net
* Update SPF records (if applicable) to include spf.lumison.net

Customers sending via authenticated methods will not be able to use the above workaround. Our Infrastructure teams are working an a permanent solution.

A further update will be provided by 14:00.
Jan 10, 12:43 GMT
Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020
Completed - The scheduled maintenance has been completed.
Jan 10, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 22:01 GMT
Scheduled - WHAT?
Pulsant Engineers will be making changes to storage platforms in Milton Keynes. These storage systems provide services to Cloud services as well as dedicated solutions.
WHY?
This is part of ongoing maintenance of our storage platform, which includes software updates and infrastructure changes.

Impact On Services:
During the above planned maintenance, there is an increased risk to storage platform availability.
Due to the redundant nature of the systems no interruption is expected.
Jan 9, 14:52 GMT
Jan 8, 2020

No incidents reported.

Jan 7, 2020

No incidents reported.

Jan 6, 2020

No incidents reported.

Jan 5, 2020

No incidents reported.