All Systems Operational
Core Network Operational
90 days ago
100.0 % uptime
Today
Amsterdam Network Operational
Boston Network Operational
Dallas Network Operational
Maidenhead Network Operational
Milton Keynes Network Operational
Newbridge Network Operational
Reading Network Operational
South Gyle Network Operational
South London Network Operational
Transit Provider Operational
Newcastle Network Operational
90 days ago
100.0 % uptime
Today
Medway Network Operational
90 days ago
100.0 % uptime
Today
South Yorkshire Network Operational
90 days ago
100.0 % uptime
Today
Cloud Services Operational
Backup Operational
Compute Operational
Storage Operational
Power Supply Operational
Glasgow Operational
Maidenhead Operational
Medway Operational
Milton Keynes Operational
Newbridge Operational
Newcastle Central Operational
Newcastle East Operational
Reading Cadogan House Operational
Reading TVHC1 Operational
Reading TVHC2 Operational
South Gyle Operational
South London Operational
Yorkshire Operational
Environmental Cooling Operational
Glasgow Operational
Maidenhead Operational
Medway Operational
Milton Keynes Operational
Newbridge Operational
Newcastle Central Operational
Newcastle East Operational
Reading Cadogan House Operational
Reading TVHC1 Operational
Reading TVHC2 Operational
South Gyle Operational
South London Operational
Yorkshire Operational
ISP Services Operational
90 days ago
100.0 % uptime
Today
Shared Mail Farm ? Operational
Shared Web Hosting - Linux ? Operational
Shared Web Hosting - Microsoft ? Operational
Shared Database Hosting ? Operational
DSL Services ? Operational
Leased Lines ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
What:
Pulsant will be performing a core network maintenance on our SDN fabric located within our South Gyle Data Centre. There is no outage expected during this maintenance however a period of at risk should be observed during the times noted below.

Why:
This is required to replace a switch node which has altered to a predictive failure. The node is part of a high availability group.

When:
The maintenance will take place during the following window:

Start: 23/10/2019 22:00 BST
End: 23/10/2019 23:59 BST

The all-clear notification will be sent as soon as the work has been completed.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.


Regards,
Pulsant Support Team
0345 119 9999
Posted on Oct 16, 16:12 BST
Dear customer,

WHAT?
As part of ongoing performance and reliability improvements, the cloud support team will be carrying out upgrades to the Pulsant Enterprise Cloud infrastructure. This maintenance is for the environment in Milton Keynes and includes the Cloud web interface for all sites.

No interruption to normal operation of your Virtual Machines (VMs) is expected.

During the maintenance window, the Customer Cloud Management interface, accessible via the web, will be unavailable for short periods of time.

WHY?
This is part of ongoing maintenance of our cloud platform, which includes software updates and infrastructure changes.

WHEN?
The maintenance will take place during the following window:

START - 24/10/19 18:00
FINISH - 24/10/19 23:59

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team

0845 119 9999
Posted on Oct 14, 15:31 BST
Dear customer,

WHAT?
As part of ongoing performance and reliability improvements, the cloud support team will be carrying out upgrades to the Pulsant Enterprise Cloud infrastructure. This maintenance is for the environment in Milton Keynes and includes the Cloud web interface for all sites.

No interruption to normal operation of your Virtual Machines (VMs) is expected.

During the maintenance window, the Customer Cloud Management interface, accessible via the web, will be unavailable for short periods of time.

WHY?
This is part of ongoing maintenance of our cloud platform, which includes software updates and infrastructure changes.

WHEN?
The maintenance will take place during the following window:

START - 28/10/19 18:00
FINISH - 28/10/19 23:59

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
Posted on Oct 14, 15:33 BST
Services Affected / Facility: Storage Platform (Reading)

Incident or Maintenance Description:
WHAT?
Pulsant Engineers will be making changes to storage platforms in Reading. These storage systems provide services to Cloud services as well as dedicated solutions.
WHY?
This is part of ongoing maintenance of our storage platform, which includes software updates and infrastructure changes.

Impact On Services:
During the above planned maintenance, there is an increased risk to storage platform availability.
Due to the redundant nature of the systems no interruption is expected.
Posted on Oct 16, 12:06 BST
Services Affected / Facility: Storage Platform (Edinburgh)

Incident or Maintenance Description:
WHAT?
Pulsant Engineers will be making changes to storage platforms in Edinburgh. These storage systems provide services to Cloud services as well as dedicated solutions.
WHY?
This is part of ongoing maintenance of our storage platform, which includes software updates and infrastructure changes.

Impact On Services:
During the above planned maintenance, there is an increased risk to storage platform availability.
Due to the redundant nature of the systems no interruption is expected.
Posted on Oct 16, 12:07 BST
Services Affected / Facility: Storage Platform (Milton Keynes)

Incident or Maintenance Description:
WHAT?
Pulsant Engineers will be making changes to storage platforms in Milton Keynes. These storage systems provide services to Cloud services as well as dedicated solutions.
WHY?
This is part of ongoing maintenance of our storage platform, which includes software updates and infrastructure changes.

Impact On Services:
During the above planned maintenance, there is an increased risk to storage platform availability.
Due to the redundant nature of the systems no interruption is expected.
Posted on Oct 16, 12:08 BST
Services Affected / Facility: Storage Platform (Newcastle)

Incident or Maintenance Description:
WHAT?
Pulsant Engineers will be making changes to storage platforms in Newcastle. These storage systems provide services to Cloud services as well as dedicated solutions.
WHY?
This is part of ongoing maintenance of our storage platform, which includes software updates and infrastructure changes.

Impact On Services:
During the above planned maintenance, there is an increased risk to storage platform availability.
Due to the redundant nature of the systems no interruption is expected.
Posted on Oct 16, 12:09 BST
Past Incidents
Oct 23, 2019

No incidents reported today.

Oct 22, 2019

No incidents reported.

Oct 21, 2019
Completed - The scheduled maintenance has been completed.
Oct 21, 23:59 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 18:00 BST
Scheduled - Dear customer,

WHAT?
As part of ongoing performance and reliability improvements, the cloud support team will be carrying out upgrades to the Pulsant Enterprise Cloud infrastructure. This maintenance is for the environment in Reading and includes the Cloud web interface for all sites.

No interruption to normal operation of your Virtual Machines (VMs) is expected.

During the maintenance window, the Customer Cloud Management interface, accessible via the web, will be unavailable for short periods of time.

WHY?
This is part of ongoing maintenance of our cloud platform, which includes software updates and infrastructure changes.

WHEN?
The maintenance will take place during the following window:

START - 16/10/19 18:00
FINISH - 16/10/19 23:59

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team

0845 119 9999
Oct 14, 15:18 BST
Oct 20, 2019

No incidents reported.

Oct 19, 2019

No incidents reported.

Oct 18, 2019

No incidents reported.

Oct 17, 2019

No incidents reported.

Oct 16, 2019
Completed - The scheduled maintenance has been completed.
Oct 16, 23:59 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 18:00 BST
Scheduled - Dear customer,

WHAT?
As part of ongoing performance and reliability improvements, the cloud support team will be carrying out upgrades to the Pulsant Enterprise Cloud infrastructure. This maintenance is for the environment in Reading and includes the Cloud web interface for all sites.

No interruption to normal operation of your Virtual Machines (VMs) is expected.

During the maintenance window, the Customer Cloud Management interface, accessible via the web, will be unavailable for short periods of time.

WHY?
This is part of ongoing maintenance of our cloud platform, which includes software updates and infrastructure changes.

WHEN?
The maintenance will take place during the following window:

START - 16/10/19 18:00
FINISH - 16/10/19 23:59

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team

0845 119 9999
Oct 9, 12:30 BST
Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019
Completed - The scheduled maintenance has been completed.
Oct 11, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 21:00 BST
Scheduled - Dear Customer,

Please be aware of the following planned maintenance window for UPS Maintenance at our Reading TVHC Facility.

WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our Reading TVHC Facility..

SERVICE IMPACT
NONE - There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.
WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.

WHEN
Work is scheduled to be carried out during the following maintenance windows:

Start:- Thursday 10th October 2019, commencing at 21:00 BST
End:- Friday 11th October 2019 at 06:00 BST.

There will be reduced resilience on the feed being worked on and only working on one unit at a time. The other feed and units will remain unaffected and continuing to provide full resilient protection.

The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.

A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
Oct 1, 13:49 BST
Oct 10, 2019
Completed - The scheduled maintenance has been completed.
Oct 10, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 09:00 BST
Scheduled - Dear Customer,

Following on from our previous announcements around our DH01 upgrade and replacement project, we have now reached an important milestone, where we are able to commission the new A Feed infrastructure in the Data Hall.

SERVICE IMPACT
LOSS OF FEED Due to the nature of the works being undertaken, whereby we have to connect to the newly installed infrastructure, it is necessary that we need to shut down parts of the Power Network (Power Distribution Boards in the Data Hall to provide power to Racks) to complete these works safely.
Pulsant racks are typically installed with Dual supplies, so only the A Feed will be affected by these works. The B Feed will remain unaffected and protected throughout these essential maintenance works. So only a reduction is resilience will be seen.


Pulsant is requesting that all potentially affected customers ensure that power in their rack(s) have been properly configured, so that a loss of one feed, will not impact their services.
If you are unsure of connectivity, please contact Pulsant via a helpdesk ticket, so that we can confirm for you with regards to mitigating any impact or risk to your services

This is an advisory notice to inform our customers that there will be reduced resilience (Loss of one feed) whilst the power modification works are undertaken. We are unable to complete this without any service impact. Any single supply racks will be affected, so we need to provision for this.
To mitigate risk further, this work is being carried out over several days, however only one Distribution Board is being worked on, during that day. Details are noted below with regards to the proposed plan


WHY
This forms part of the on-going project where we are upgrading and replacement critical infrastructure that supplies services to our DH01 in our South London facility.
This is another milestone being reached in commissioning and making operational the new A Feed infrastructure.
We will be working on one Distribution Board per day and will notify customers when works are due to start and when they have been completed on that specific unit, so that we minimise the time of reduced resilience

We have provisioned a maintenance window of up to 6 hours each day to allow us an adequate time window to complete all the necessary works, testing and finally commissioning to an operational state
Pulsant has been preparing extensively with our contractor for these essential change over works.
We will have a number of different contractors and Pulsant personnel on site including expert contractors to support our Generators, UPS devices and electrical infrastructure during this transition.

Works are expected to be non-service affecting as customers will only see a reduced resilience during this transition period. This maintenance does involve changes to power source to the A Feed, hence an At-Risk notification is being sent out.


WHEN
Pulsant confirm that the maintenance window is noted below and the associated At-Risk period:

Thursday 10th October 2019 - PDU 3A Board commencing at 09:00BST and being completed by 15:00BST.

To mitigate risk and impact, Pulsant have scheduled for these works to be carried out during the working day.
A further broadcast notification will be sent out in due course, when we have completed the installation and testing of the new UPS A feed infrastructure and transfer back accordingly.

The At Risk window will be kept to an absolute minimum and full site resilience and protection at the earliest opportunity.

Pulsant thank you for your patience, understanding and continued support


Regards,
Pulsant Support Team
Oct 7, 06:34 BST
Oct 9, 2019
Completed - The scheduled maintenance has been completed.
Oct 9, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 09:00 BST
Scheduled - Dear Customer,

Following on from our previous announcements around our DH01 upgrade and replacement project, we have now reached an important milestone, where we are able to commission the new A Feed infrastructure in the Data Hall.

SERVICE IMPACT
LOSS OF FEED Due to the nature of the works being undertaken, whereby we have to connect to the newly installed infrastructure, it is necessary that we need to shut down parts of the Power Network (Power Distribution Boards in the Data Hall to provide power to Racks) to complete these works safely.
Pulsant racks are typically installed with Dual supplies, so only the A Feed will be affected by these works. The B Feed will remain unaffected and protected throughout these essential maintenance works. So only a reduction is resilience will be seen.


Pulsant is requesting that all potentially affected customers ensure that power in their rack(s) have been properly configured, so that a loss of one feed, will not impact their services.
If you are unsure of connectivity, please contact Pulsant via a helpdesk ticket, so that we can confirm for you with regards to mitigating any impact or risk to your services

This is an advisory notice to inform our customers that there will be reduced resilience (Loss of one feed) whilst the power modification works are undertaken. We are unable to complete this without any service impact. Any single supply racks will be affected, so we need to provision for this.
To mitigate risk further, this work is being carried out over several days, however only one Distribution Board is being worked on, during that day. Details are noted below with regards to the proposed plan


WHY
This forms part of the on-going project where we are upgrading and replacement critical infrastructure that supplies services to our DH01 in our South London facility.
This is another milestone being reached in commissioning and making operational the new A Feed infrastructure.
We will be working on one Distribution Board per day and will notify customers when works are due to start and when they have been completed on that specific unit, so that we minimise the time of reduced resilience

We have provisioned a maintenance window of up to 6 hours each day to allow us an adequate time window to complete all the necessary works, testing and finally commissioning to an operational state
Pulsant has been preparing extensively with our contractor for these essential change over works.
We will have a number of different contractors and Pulsant personnel on site including expert contractors to support our Generators, UPS devices and electrical infrastructure during this transition.

Works are expected to be non-service affecting as customers will only see a reduced resilience during this transition period. This maintenance does involve changes to power source to the A Feed, hence an At-Risk notification is being sent out.


WHEN
Pulsant confirm that the maintenance window is noted below and the associated At-Risk period:

Wednesday 09th October 2019 - PDU 4A Board commencing at 09:00BST and being completed by 15:00BST.
Thursday 10th October 2019 - PDU 3A Board commencing at 09:00BST and being completed by 15:00BST.

To mitigate risk and impact, Pulsant have scheduled for these works to be carried out during the working day.
A further broadcast notification will be sent out in due course, when we have completed the installation and testing of the new UPS A feed infrastructure and transfer back accordingly.

The At Risk window will be kept to an absolute minimum and full site resilience and protection at the earliest opportunity.

Pulsant thank you for your patience, understanding and continued support


Regards,
Pulsant Support Team
Oct 7, 06:32 BST