Investigating - Dear customer,

WHAT?
Pulsant Engineers will be working with the storage system vendor to replace a faulty component. This storage systems provide services to Cloud services as well as dedicated solutions.

No interruption to normal operation is expected.

WHY?
This maintenance is in response to a proactive alert that was raised by the storage vendor.

WHEN?
The maintenance will take place during the following window:

Start: 21/11/2019 18:30 GMT
End: 21/11/2019 23:55 GMT

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
Nov 21, 18:30 GMT
Core Network Operational
90 days ago
100.0 % uptime
Today
Amsterdam Network Operational
Boston Network Operational
Dallas Network Operational
Maidenhead Network Operational
Milton Keynes Network Operational
Newbridge Network Operational
Reading Network Operational
South Gyle Network Operational
South London Network Operational
Transit Provider Operational
Newcastle Network Operational
90 days ago
100.0 % uptime
Today
Medway Network Operational
90 days ago
100.0 % uptime
Today
South Yorkshire Network Operational
90 days ago
100.0 % uptime
Today
Cloud Services Operational
Backup Operational
Compute Operational
Storage Operational
Power Supply Operational
Glasgow Operational
Maidenhead Operational
Medway Operational
Milton Keynes Operational
Newbridge Operational
Newcastle Central Operational
Newcastle East Operational
Reading Cadogan House Operational
Reading TVHC1 Operational
Reading TVHC2 Operational
South Gyle Operational
South London Operational
Yorkshire Operational
Environmental Cooling Operational
Glasgow Operational
Maidenhead Operational
Medway Operational
Milton Keynes Operational
Newbridge Operational
Newcastle Central Operational
Newcastle East Operational
Reading Cadogan House Operational
Reading TVHC1 Operational
Reading TVHC2 Operational
South Gyle Operational
South London Operational
Yorkshire Operational
ISP Services Operational
90 days ago
100.0 % uptime
Today
Shared Mail Farm ? Operational
Shared Web Hosting - Linux ? Operational
Shared Web Hosting - Microsoft ? Operational
Shared Database Hosting ? Operational
DSL Services ? Operational
Leased Lines ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Services Affected / Facility: Storage Platform (Newcastle)

Incident or Maintenance Description:
WHAT?
Pulsant Engineers will be making changes to storage platforms in Newcastle. These storage systems provide services to Cloud services as well as dedicated solutions.
WHY?
This is part of ongoing maintenance of our storage platform, which includes software updates and infrastructure changes.

Impact On Services:
During the above planned maintenance, there is an increased risk to storage platform availability.
Due to the redundant nature of the systems no interruption is expected.
Posted on Oct 16, 12:09 BST
Dear Customer,

Please be aware of the following planned maintenance window for UPS Maintenance at our South London Facility - Hall 1 - B Feed Only Only

WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our South London Facility for Data Hall 1 only.

SERVICE IMPACT
NONE - There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.
WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.

WHEN
Work is scheduled to be carried out during the following maintenance windows:

Start: - Tuesday 26th November 2019, commencing at 21.00 BST
End: - Wednesday 27th November 2019, at 06:00 BST.


There will be reduced resilience on the feed being worked on and only working on one unit at a time. The other feed and units will remain unaffected and continuing to provide full resilient protection.

The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.

A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
Posted on Nov 12, 23:54 GMT
Dear Customer,

Please be aware of the following planned maintenance window for UPS Maintenance at our South London Facility - Hall 7 Only

WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our South London Facility for Data Hall 2 only.

SERVICE IMPACT
NONE - There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.
WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.

WHEN
Work is scheduled to be carried out during the following maintenance windows:

Start: - Wednesday 27th November 2019, commencing at 21.00 GMT
End: - Thursday 28th November 2019, at 06:00 GMT


There will be reduced resilience on the feed being worked on and only working on one unit at a time. The other feed and units will remain unaffected and continuing to provide full resilient protection.

The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.

A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
Posted on Nov 12, 23:52 GMT
Past Incidents
Nov 23, 2019

No incidents reported today.

Nov 22, 2019

No incidents reported.

Nov 21, 2019
Completed - The scheduled maintenance has been completed.
Nov 21, 05:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 21:00 GMT
Scheduled - Dear Customer,

Please be aware of the following urgent maintenance window for UPS Maintenance at our South London Facility - Hall 2 Only UPS 5A only

WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our South London Facility for Data Hall 2 only.

SERVICE IMPACT
NONE - There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.
WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.

WHEN
Work is scheduled to be carried out during the following maintenance windows:

Start: - Wednesday 20th November 2019, commencing at 21.00 GMT
End: - Thursday 21st November 2019, at 06:00 GMT.


There will be reduced resilience on the feed being worked on and only working on one unit at a time. The other feed and units will remain unaffected and continuing to provide full resilient protection.

The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.

A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
Nov 20, 19:56 GMT
Nov 19, 2019
Completed - The scheduled maintenance has been completed.
Nov 19, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 18:00 GMT
Scheduled - Services Affected / Facility: Storage Platform (Milton Keynes)

Incident or Maintenance Description:
WHAT?
Pulsant Engineers will be making changes to storage platforms in Milton Keynes. These storage systems provide services to Cloud services as well as dedicated solutions.
WHY?
This is part of ongoing maintenance of our storage platform, which includes software updates and infrastructure changes.

Impact On Services:
During the above planned maintenance, there is an increased risk to storage platform availability.
Due to the redundant nature of the systems no interruption is expected.
Oct 16, 12:08 BST
Nov 18, 2019

No incidents reported.

Nov 17, 2019
Completed - The scheduled maintenance has been completed.
Nov 17, 18:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 09:00 GMT
Scheduled - Dear Customer,

Please be aware of the following urgent maintenance being carried out at our South London Facility - Hall 2 UPS 5A only.

WHAT
Faulty batteries were identified as requiring replacement. The faulty batteries have now begun to impact the performance of the UPS and need replacement urgently. Pulsants specialist UPS contractors will be on site to complete the battery replacements, supervised by the datacentre management team throughout.

SERVICE IMPACT
NONE - There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.

WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.

WHEN
Work is scheduled to be carried out during the following maintenance window:

Sunday 17th November 2019, commencing at 09.00 GMT and ending by 18.00 GMT Sunday 17th November 2019


The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.

A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.


Regards,
Pulsant Support Team
0845 1199 999
Nov 13, 18:15 GMT
Nov 16, 2019
Completed - The scheduled maintenance has been completed.
Nov 16, 17:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 09:00 GMT
Scheduled - Dear Customer,
Please be aware of the following planned maintenance window for Annual Darken Building Test at our Reading TVHC Facility.


WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled Annual Darken Building Test at our Reading TVHC 1 & 2 Facilities.

SERVICE IMPACT
NONE - No interruption or disruption to service is expected during these essential works, however due to the level of switching that will be undertaken during executing our Darken Building Test procedure, we are issuing a courtesy “At Risk” notification to all our customers.


WHY
The Annual Darken Building Test forms part of our stringent maintenance regime and this is to ensure all infrastructure works correctly in the event of a full loss of mains power to site.
To do this we will be working with our 3rd party contractors and the electricity company to isolate the mains power to the site and perform essential testing of our HV and LV infrastructure.
During this period, it will be necessary to run the site on generators.
Pulsant will follow our Darken Building Test procedure, which will isolate the incoming utility supply to site The testing will be completed by Pulsant staff and a number of specialised 3rd party contractors.

The following works will be carried out;-
1. Isolation of utility mains incomer to site.
2. Monitor failover to Generator and ensure supporting site (Power to Racks will remain UPS protected throughout).
3. Once testing period completed the power will be restored in a controlled manner.
5. Reinstatement and check that all services back to a normal state.

Monitoring will continue for a further 1hr post restoration of utility power to ensure there are no outstanding issues.

All diesel supplies to the site have been checked and confirmed adequate supplies, reserve supplies are on standby.
Once works have been completed, the fuel supplies will be replenished accordingly.
We have provisioned a maintenance window of up to 8 hours to allow us an adequate time window to complete all the necessary tests.
All personnel will remain on-site during this maintenance window and for a period of up to 1-hour post the maintenance being completed window.

Works are expected to be non-service affecting as customers will remain on UPS protected supplies throughout until all testing has been completed. This maintenance does involve changes to power source to the site, hence an At Risk notification is being sent out.

Pulsant has been preparing extensively for this scheduled Darken Building Test.
We will have a number of different contractors and Pulsant personnel on site including expert contractors to support our Generators, UPS devices, electrical infrastructure and most importantly Pulsant network and site support staff.
We have worked with the electricity utility supplier to mitigate risk as far as possible, below is the planned approach with regards to completing all necessary works and undertaking this Annual Darken Building Test

WHEN
Pulsant confirm that the maintenance window is noted below and the associated At Risk period:

Saturday November 16th 2019 commencing at 09.00 GMT and completed by 17.00 GMT Saturday November 16th 2019.

To mitigate risk and impact, Pulsant have scheduled for these works to be carried out during the day.

The “At Risk” window will be kept to an absolute minimum and the site will have utility mains power restored and resuming full site protection at the earliest opportunity.

Please accept our sincere apologies for any inconvenience this may cause.


Regards,
Pulsant Support Team
Nov 12, 23:50 GMT
Nov 15, 2019

No incidents reported.

Nov 14, 2019
Completed - The scheduled maintenance has been completed.
Nov 14, 05:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 21:00 GMT
Scheduled - Dear Customer,

Please be aware of the following essential maintenance being carried out at our Reading TVHC Facility only.

WHAT
Faulty batteries were identified as requiring replacement. The faulty batteries have now begun to impact the performance of the UPS and need replacement urgently. Pulsants specialist UPS contractors will be on site to complete the battery replacements, supervised by the datacentre management team throughout.

SERVICE IMPACT
NONE - There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.

WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.

WHEN
Work is scheduled to be carried out during the following maintenance window:

Wednesday 13th November 2019, commencing at 21.00 GMT and ending by Thursday 14th November 2019 06.00 BST.

The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.

A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.


Regards,
Pulsant Support Team
0845 1199 999
Nov 12, 23:46 GMT
Completed - The scheduled maintenance has been completed.
Nov 14, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 22:00 GMT
Scheduled - Dear Customer

WHAT?
Pulsant engineers will be performing core network maintenance at our London Telehouse North PoP. Pulsant IP Transit services will be at risk during the maintenance but no outage is expected. Customers may experience a short period of additional latency as routes re-converge to an alternative path. Note, Customers with single fed / non-resilient MetroEthernet or DC Connect services terminating at Telehouse North will experience an outage of up to one hour during this maintenance.

WHY?
This maintenance is to upgrade router software as recommended by the vendor, following a recent incident.

WHEN?
The maintenance will take place during the following window:

Start: Wednesday, November 13th at 22:00 GMT
End: Wednesday, November 13th at 23:59 GMT

The all-clear notification will be sent as soon as the work has been completed.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

We apologise for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999
Oct 29, 16:25 GMT
Nov 12, 2019
Completed - The scheduled maintenance has been completed.
Nov 12, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 18:01 GMT
Scheduled - Services Affected / Facility: Storage Platform (Edinburgh)

Incident or Maintenance Description:
WHAT?
Pulsant Engineers will be making changes to storage platforms in Edinburgh. These storage systems provide services to Cloud services as well as dedicated solutions.
WHY?
This is part of ongoing maintenance of our storage platform, which includes software updates and infrastructure changes.

Impact On Services:
During the above planned maintenance, there is an increased risk to storage platform availability.
Due to the redundant nature of the systems no interruption is expected.
Oct 16, 12:07 BST
Completed - The scheduled maintenance has been completed.
Nov 12, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 17:00 GMT
Scheduled - Dear customer,

WHAT?
As part of ongoing performance and reliability improvements, the cloud support team will be carrying out upgrades to the Pulsant Enterprise Cloud infrastructure. This maintenance is for the environment in Reading and includes the Cloud web interface for all sites.

No interruption to normal operation of your Virtual Machines (VMs) is expected.

During the maintenance window, the Customer Cloud Management interface, accessible via the web, will be unavailable for short periods of time.

WHY?
This is part of ongoing maintenance of our cloud platform, which includes software updates and infrastructure changes.

WHEN?
The maintenance will take place during the following window:

START - 11/11/19 17:00
FINISH - 12/11/19 02:00

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team

0845 119 9999
Nov 6, 16:05 GMT
Nov 10, 2019

No incidents reported.

Nov 9, 2019
Completed - The scheduled maintenance has been completed.
Nov 9, 17:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 09:01 GMT
Scheduled - Dear Customer,
Please be aware of the following planned maintenance window for Annual Darken Building Test at our South London Facility.


WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled Annual Darken Building Test at our South London Facility.


SERVICE IMPACT
NONE - No interruption or disruption to service is expected during these essential works, however due to the level of switching that will be undertaken during executing our Darken Building Test procedure, we are issuing a courtesy “At Risk” notification to all our customers.


WHY
The Annual Darken Building Test forms part of our stringent maintenance regime and this is to ensure all infrastructure works correctly in the event of a full loss of mains power to site.
To do this we will be working with our 3rd party contractors and the electricity company to isolate the mains power to the site and perform essential testing of our HV and LV infrastructure.
During this period, it will be necessary to run the site on generators.
Pulsant will follow our Darken Building Test procedure, which will isolate the incoming utility supply to site The testing will be completed by Pulsant staff and a number of specialised 3rd party contractors.

The following works will be carried out;-
1. Isolation of utility mains incomer to site.
2. Monitor failover to Generator and ensure supporting site (Power to Racks will remain UPS protected throughout).
3. Once testing period completed the power will be restored in a controlled manner.
5. Reinstatement and check that all services back to a normal state.

Monitoring will continue for a further 1hr post restoration of utility power to ensure there are no outstanding issues.

All diesel supplies to the site have been checked and confirmed adequate supplies, reserve supplies are on standby.
Once works have been completed, the fuel supplies will be replenished accordingly.
We have provisioned a maintenance window of up to 8 hours to allow us an adequate time window to complete all the necessary tests.
All personnel will remain on-site during this maintenance window and for a period of up to 1-hour post the maintenance being completed window.

Works are expected to be non-service affecting as customers will remain on UPS protected supplies throughout until all testing has been completed. This maintenance does involve changes to power source to the site, hence an At Risk notification is being sent out.

Pulsant has been preparing extensively for this scheduled Darken Building Test.
We will have a number of different contractors and Pulsant personnel on site including expert contractors to support our Generators, UPS devices, electrical infrastructure and most importantly Pulsant network and site support staff.
We have worked with the electricity utility supplier to mitigate risk as far as possible, below is the planned approach with regards to completing all necessary works and undertaking this Annual Darken Building Test

WHEN
Pulsant confirm that the maintenance window is noted below and the associated At Risk period:

Saturday 9th November 2019 commencing at 09.00 GMT and completed by Saturday 9th November 2019 by 17.00 GMT.

To mitigate risk and impact, Pulsant have scheduled for these works to be carried out during the working day.

The “At Risk” window will be kept to an absolute minimum and the site will have utility mains power restored and resuming full site protection at the earliest opportunity.

Please accept our sincere apologies for any inconvenience this may cause.


Regards,
Pulsant Support Team
0845 1199 999
Nov 9, 08:48 GMT