All Systems Operational
Scheduled Maintenance
WHAT?
Storage Platform (Milton Keynes)
Pulsant Engineers will be making changes to storage platforms in Milton Keynes. These storage systems provide services to Cloud services at Milton Keynes as well as dedicated solutions.

WHEN?
Start : 26/04/2017 14:00 BST
End : 26/04/2017 21:00 BST

WHY?
This is part of ongoing improvement of our storage platform, which includes infrastructure changes.

Impact On Services:
During the above planned maintenance, there is an increased risk to storage platform availability.
Due to the redundant nature of the systems no interruption is expected.
Posted on Apr 19, 12:33 BST
Past Incidents
Apr 25, 2017

No incidents reported today.

Apr 24, 2017
Completed - This Maintenance has completed successfully.
Apr 24, 19:40 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 12:00 BST
Scheduled - WHAT?
Storage Platform (Reading)
Pulsant Engineers will be making changes to storage platforms in Reading. These storage systems provide services to Cloud services at Reading as well as dedicated solutions.

WHEN?
Start : 24/04/2017 12:00 BST
End : 24/04/2017 20:00 BST

WHY?
This is part of ongoing improvement of our storage platform, which includes infrastructure changes.

Impact On Services:
During the above planned maintenance, there is an increased risk to storage platform availability.
Due to the redundant nature of the systems no interruption is expected.
Apr 17, 15:48 BST
Apr 23, 2017

No incidents reported.

Apr 22, 2017

No incidents reported.

Apr 21, 2017

No incidents reported.

Apr 20, 2017
Completed - The scheduled maintenance has been completed.
Apr 20, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 17:00 BST
Scheduled - WHAT?
Pulsant Engineers will be making changes to our Pulsant Enterprise Cloud platform.

WHY?
This is part of ongoing maintenance of our Pulsant Enterprise Cloud platform, which includes software updates and infrastructure changes.

Impact On Services:
During the above planned maintenance, there will be no access to the Customer Cloud Management interface, accessible via the web but your VMs will be unaffected and will continue to operate as usual.
Apr 13, 10:16 BST
Apr 19, 2017

No incidents reported.

Apr 18, 2017

No incidents reported.

Apr 17, 2017

No incidents reported.

Apr 16, 2017

No incidents reported.

Apr 15, 2017

No incidents reported.

Apr 14, 2017

No incidents reported.

Apr 13, 2017

No incidents reported.

Apr 12, 2017
Completed - The scheduled maintenance has been completed.
Apr 12, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 21:00 BST
Scheduled - Please be aware of the following planned maintenance window:

WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our Reading Cadogan House datacentre.

SERVICE IMPACT
None expected - Only one UPS module will be worked on at any one time. However, due to the nature of this work, power will be deemed "At Risk" for a portion of the maintenance window.

The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.

WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.

Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the Datacentre management team throughout.

WHEN
Work will commence during the following maintenance windows:

Monday 10th April 2017, starting at 2100BST and ending by 0500BST on Tuesday 11th April
Tuesday 11th April 2017, starting at 2100BST and ending by 0500BST on Wednesday 12th April

The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.

A completed notification will be sent out once the works have been completed and normal service has resumed.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.
Mar 22, 12:29 GMT
Apr 11, 2017
Resolved - This issue has now been resolved.
Apr 11, 16:52 BST
Identified - 123 Reg appear to be having issues. This is effecting DNS.
Apr 6, 10:47 BST
Resolved - This issue has now been resolved.
Apr 11, 16:52 BST
Identified - Issues with the 123-reg provider have been detected
Apr 10, 09:39 BST