In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 22:01 BST
Scheduled - WHAT?
An issue has been identified which can affect the management of the Virtual Firewalls used in your enterprise cloud environment. We will need to redeploy these virtual firewalls to fix this issue which will result in a 30 seconds network outage.

WHY?
This is required to ensure proper management of your virtual infrastructure.

WHEN?
We have allowed for multiple out of hours maintenance windows as indicated below:

Start : 27/09/2016 22:00 BST
End : 28/09/2016 05:00 BST

Start : 28/09/2016 22:00 BST
End : 29/09/2016 05:00 BST

Start : 29/09/2016 22:00 BST
End : 30/09/2016 05:00 BST

A broadcast will be sent out when this maintenance has been completed.
Scheduled Maintenance
Please be aware of the following planned UPS maintenance at our Newbridge Facility for Data Rooms 1 and 2 only:

WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our Newbridge Datacentre for Data Rooms 1 and 2 only.

SERVICE IMPACT
NONE:- There will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain protected whilst UPS maintenance is being completed.
To enable maintenance and restoration of UPS protected services there will be an element of switching that needs to be done at a number of points during the maintenance, hence an "At Risk" notification is being sent out.

The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service.
Complete power protection will be restored upon completion of the UPS maintenance.

WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.

WHEN
Work will commence during the following maintenance windows:

Wednesday 5th of October 2016, starting at 2200BST and ending by 0600BST on Thursday 6th of October 2016. Data Room 1 and 2 UPS A Feeds only, UPS B Feeds will remain unaffected.

Thursday 6th of October 2016, starting at 2200BST and ending by 0600BST on Friday 7th of October 2016. Data Room 1 and 2 UPS B Feeds only, UPS A Feeds will remain unaffected.

The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.
A completed notification will be sent out once the works have been completed and normal service has resumed.

If you have any questions, please raise a ticket by emailing [email protected] or by calling our support team directly.

Regards,
Pulsant Support Team
0845 1199 999
Posted on Sep 21, 12:51 BST
WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our Reading TVHC datacentre.

SERVICE IMPACT
None - The UPS systems are comprised of multiple resilient, parallel, modules. Only one module will be worked on at any one time to ensure power provided to customers is protected throughout the maintenance window. However, due to the nature of this work, power will be deemed "At Risk" for a portion of the maintenance window.

The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to the protected UPS Array. Complete power protection will be restored upon completion of the UPS maintenance.

WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.

Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the Datacentre management team throughout.

WHEN
Work will commence during the following maintenance window:

Monday 17th October 2016, starting at 2100BST and ending by 0500BST on Tuesday 18th October
Tuesday 18th October 2016, starting at 2100BST and ending by 0500BST on Wednesday 19th October
Wednesday 19th October 2016, starting at 2100BST and ending by 0500BST on Thursday 20th October
Thursday 20th October 2016, starting at 2100BST and ending by 0500BST on Friday 21st October

Monday 24th October 2016, starting at 2100BST and ending by 0500BST on Tuesday 25th October
Tuesday 25th October 2016, starting at 2100BST and ending by 0500BST on Wednesday 26th October
Wednesday 26th October 2016, starting at 2100BST and ending by 0500BST on Thursday 27th October

The "At Risk" window will be kept to an absolute minimum and the array will be returned to full resilience at the earliest opportunity.

A completed notification will be sent out once the works have been completed and normal service has resumed.

If you have any questions, please raise a ticket by emailing [email protected] or by calling our support team directly.
Posted on Sep 23, 14:52 BST
Past Incidents
Sep 28, 2016

No incidents reported today.

Sep 26, 2016

No incidents reported.

Sep 25, 2016

No incidents reported.

Sep 24, 2016

No incidents reported.

Sep 23, 2016

No incidents reported.

Sep 22, 2016

No incidents reported.

Sep 21, 2016

No incidents reported.

Sep 20, 2016
Resolved - Please be advised normal service was restored at 1100 this morning and our engineers have been closely monitoring to confirm stability.

Once again, please accept our apology for any inconvenience this may have caused.
Sep 20, 15:28 BST
Identified - We have received reports of intermittent and transient disruption to network connectivity from some customers. Our engineers have been working on the issue and implemented a workaround which although not fully resolving the problem, should mitigate the impact to customers.
Sep 20, 10:00 BST
Investigating - We have received reports of intermittent and transient disruption to network connectivity from some customers.
Sep 20, 09:00 BST
Sep 19, 2016

No incidents reported.

Sep 18, 2016

No incidents reported.

Sep 17, 2016

No incidents reported.

Sep 16, 2016

No incidents reported.

Sep 15, 2016

No incidents reported.

Sep 14, 2016

No incidents reported.