All Systems Operational
Core Network Operational
90 days ago
99.95 % uptime
Today
Amsterdam Network Operational
Boston Network Operational
Dallas Network Operational
Maidenhead Network Operational
Milton Keynes Network Operational
Newbridge Network Operational
Reading Network Operational
South Gyle Network Operational
South London Network Operational
Transit Provider Operational
Newcastle Network Operational
90 days ago
99.95 % uptime
Today
Cloud Services Operational
Backup Operational
Compute Operational
Storage Operational
Power Supply Operational
Glasgow Operational
Maidenhead Operational
Medway Operational
Milton Keynes Operational
Newbridge Operational
Newcastle Central Operational
Newcastle East Operational
Reading Cadogan House Operational
Reading TVHC1 Operational
Reading TVHC2 Operational
South Gyle Operational
South London Operational
Yorkshire Operational
Environmental Cooling Operational
Glasgow Operational
Maidenhead Operational
Medway Operational
Milton Keynes Operational
Newbridge Operational
Newcastle Central Operational
Newcastle East Operational
Reading Cadogan House Operational
Reading TVHC1 Operational
Reading TVHC2 Operational
South Gyle Operational
South London Operational
Yorkshire Operational
ISP Services Operational
90 days ago
100.0 % uptime
Today
Shared Mail Farm ? Operational
Shared Web Hosting - Linux ? Operational
Shared Web Hosting - Microsoft ? Operational
Shared Database Hosting ? Operational
DSL Services ? Operational
Leased Lines ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Dear Customer,

Please be aware of the following planned network maintenance.

What:
Pulsant will be performing a core network maintenance on our SDN switches located in South Gyle. As with any maintenance activity, there is an element of risk although there is no expected impact to service. Pulsant cloud services will be at risk for the duration of the maintenance.

Why:
This work is required to upgrade the software on our switching fabric to apply the latest security patches.

When:
The maintenance will take place during the following window:

Start: Wednesday 24th April 2019 21:00 BST
End: Thursday 25th April 2019 03:00 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team

0845 1199 999
Posted on Apr 10, 15:14 BST
Dear Customer,

Please be aware of the following planned maintenance window for UPS Maintenance at our Maidenhead Facility - Pulsant 1 Only

WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our Maidenhead Facility - Pulsant 1 Only.

SERVICE IMPACT
NONE - There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.

WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.

WHEN
Work is scheduled to be carried out during the following maintenance windows:

Start: - Monday 13th May 2019, commencing at 21:00 BST
End: - Tuesday 14th May 2019 at 06:00 BST.


There will be reduced resilience on the feed being worked on and only working on one unit at a time. The other feed and units will remain unaffected and continuing to provide full resilient protection.

The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.

A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
Posted on Apr 8, 09:58 BST
Past Incidents
Apr 18, 2019

No incidents reported today.

Apr 17, 2019
Completed - The scheduled maintenance has been completed.
Apr 17, 20:10 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 17:30 BST
Scheduled - Dear Customer,

Please be aware of the following planned maintenance.

What:
Pulsant is migrating call handling to a new telephony platform.
No interruption to call handling is expected however the at risk window should be observed for the duration of the maintenance as noted below.

Why:
Over the last few months work has been underway by Pulsant in order to develop our continuous service improvement program for 2019, continuing our journey to become the leading service provider in the UK.
As part of this program, we are implementing a new telephony system. This is one of a number of improvements we’re making to improve customer experience.

When:
The maintenance will take place during the following window:

Start: Wednesday 17th April 2019 16:00 BST
End: Wednesday 17th April 2019 20:00 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team

0345 1199 999
Apr 17, 17:24 BST
Completed - The scheduled maintenance is in progress
Apr 17, 16:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 14:30 BST
Scheduled - Dear Customer,

Please be aware of the following planned maintenance.

What:
Pulsant is migrating call handling to a new telephony platform.
No interruption to call handling is expected however the at risk window should be observed for the duration of the maintenance as noted below.

Why:
Over the last few months work has been underway by Pulsant in order to develop our continuous service improvement program for 2019, continuing our journey to become the leading service provider in the UK.
As part of this program, we are implementing a new telephony system. This is one of a number of improvements we’re making to improve customer experience.

When:
The maintenance will take place during the following window:

Start: Wednesday 17th April 2019 14:30 BST
End: Wednesday 17th April 2019 16:30 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team

0345 1199 999
Apr 16, 18:19 BST
Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019
Completed - The scheduled maintenance has been completed.
Apr 12, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 09:00 BST
Scheduled - Dear Customer,

Please be aware of the following planned maintenance.

What:
Additional fibre capacity is being installed into Pulsant Reading TVHC1. No outage is expected however at risk window should be observed for the duration of the maintenance at noted below.

Why:
This work is required to provide additional fibre capacity to the TVHC1 DC.

When:
The maintenance will take place during the following window:

Start: Friday 12th April 2019 09:00 BST
End: Friday 12th April 2019 17:00 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team

0845 1199 999
Apr 10, 15:25 BST
Apr 11, 2019

No incidents reported.

Apr 10, 2019

No incidents reported.

Apr 9, 2019

No incidents reported.

Apr 8, 2019

No incidents reported.

Apr 7, 2019

No incidents reported.

Apr 6, 2019

No incidents reported.

Apr 5, 2019

No incidents reported.

Apr 4, 2019

No incidents reported.