All Systems Operational
Scheduled Maintenance
Please be aware of the following planned maintenance window:

WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our Reading TVHC datacentre.

SERVICE IMPACT
None - The UPS systems are comprised of multiple resilient, parallel, modules. Only one module will be worked on at any one time to ensure power provided to customers is protected throughout the maintenance window. However, due to the nature of this work, power will be deemed "At Risk" for a portion of the maintenance window.

The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to the protected UPS Array. Complete power protection will be restored upon completion of the UPS maintenance.

WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.

Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the Datacentre management team throughout.

WHEN
Work will commence during the following maintenance window:

Tuesday 4th April 2017, starting at 2100BST and ending by 0500BST on Wednesday 5th April
Wednesday 5th April 2017, starting at 2100BST and ending by 0500BST on Thursday 6th April
Thursday 6th April 2017, starting at 2100BST and ending by 0500BST on Friday 7th April

The "At Risk" window will be kept to an absolute minimum and the array will be returned to full resilience at the earliest opportunity.

A completed notification will be sent out once the works have been completed and normal service has resumed.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.
Posted on Mar 22, 12:27 GMT
Please be aware of the following planned maintenance window:

WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our Reading Cadogan House datacentre.

SERVICE IMPACT
None expected - Only one UPS module will be worked on at any one time. However, due to the nature of this work, power will be deemed "At Risk" for a portion of the maintenance window.

The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.

WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.

Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the Datacentre management team throughout.

WHEN
Work will commence during the following maintenance windows:

Monday 10th April 2017, starting at 2100BST and ending by 0500BST on Tuesday 11th April
Tuesday 11th April 2017, starting at 2100BST and ending by 0500BST on Wednesday 12th April

The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.

A completed notification will be sent out once the works have been completed and normal service has resumed.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.
Posted on Mar 22, 12:29 GMT
Past Incidents
Mar 30, 2017

No incidents reported today.

Mar 29, 2017
Completed - The scheduled maintenance has been completed.
Mar 29, 22:53 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 22:00 BST
Scheduled - WHAT?
Pulsant Engineers will be making changes to storage platforms in Reading. These storage systems provide services to Cloud services as well as dedicated solutions.
WHY?
This is part of ongoing maintenance of our storage platform, which includes software updates and infrastructure changes.

Impact On Services:
During the above planned maintenance, there is an increased risk to storage platform availability.
Due to the redundant nature of the systems no interruption is expected.
Mar 29, 17:31 BST
Mar 28, 2017

No incidents reported.

Mar 27, 2017

No incidents reported.

Mar 26, 2017

No incidents reported.

Mar 25, 2017

No incidents reported.

Mar 24, 2017

No incidents reported.

Mar 23, 2017

No incidents reported.

Mar 22, 2017

No incidents reported.

Mar 21, 2017

No incidents reported.

Mar 20, 2017

No incidents reported.

Mar 19, 2017

No incidents reported.

Mar 18, 2017

No incidents reported.

Mar 17, 2017

No incidents reported.

Mar 16, 2017
Completed - The planned Planned UPS Maintenance at our South London Facility - Data Hall 2 only 'B' Feed - has now been completed successfully with no service interruption.
Normal service was resumed at 00.35GMT on Thursday 16th March 2017 and has been monitored for the last hour with no issues.
This now completes the planned maintenance for the evening and the UPS works for South London, if you have any issues, please raise a helpdesk ticket in the normal way.
Mar 16, 02:14 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 22:00 GMT
Scheduled - Dear Customer,

Please be aware of the following planned maintenance window for UPS Maintenance at our South London Facility Data Hall 2 only.

WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our South London Facility for Data Hall 2 'B' Feed only.

SERVICE IMPACT
NONE - There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.

WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.

WHEN
Work is scheduled to be carried out during the following maintenance windows:

B Feed Only
Wednesday 15th March 2017, commencing at 22:00 GMT and ending by 06:00 GMT on Thursday 16th March 2017.

Reduced resilience on the B feed only working on one unit at a time. The A feed will remain unaffected and continuing to provide full resilient protection.
The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.

A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window.
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
0845 1199 999
Mar 9, 09:42 GMT