Please be aware of the following planned maintenance window for UPS Maintenance at our South London Facility Data Hall 2 only.
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our South London Facility for Data Hall 2 only.
NONE - There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.
Work is scheduled to be carried out during the following maintenance windows:
A Feed Only
Wednesday 6th September 2017, commencing at 22:00 BST and ending by 06:00 BST on Thursday 7th September 2017.
Reduced resilience on the A feed only working on one unit at a time. The B feed will remain unaffected and continuing to provide full resilient protection.
B Feed Only
Wednesday 20th September 2017, commencing at 22:00 BST and ending by 06:00 BST on Thursday 21st September 2017.
Reduced resilience on the B feed only working on one unit at a time. The A feed will remain unaffected and continuing to provide full resilient protection.
The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.
A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window.
If you have any questions, please raise a ticket by emailing firstname.lastname@example.org
or by calling our support team directly.
Pulsant Support Team
0845 1199 999
Aug 4, 14:03 BST