All Systems Operational
Core Network Operational
Transit Provider Operational
Maidenhead Network Operational
Milton Keynes Network Operational
Reading Network Operational
South London Network Operational
South Gyle Network Operational
Newbridge Network Operational
Boston Network Operational
Amsterdam Network Operational
Hong Kong Network Operational
Dallas Network Operational
Cloud Services Operational
ISP Services Operational
Shared Mail Farm ? Operational
Shared Web Hosting - Linux ? Operational
Shared Web Hosting - Microsoft ? Operational
Shared Database Hosting ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 25, 2017

No incidents reported today.

Jun 24, 2017

No incidents reported.

Jun 23, 2017
Completed - The scheduled maintenance has been completed.
Jun 23, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 01:00 BST
Scheduled - The following notification applies to ADSL/NationalEFM/MetroVlan/Datacentre Connect services in the Pulsant network.

What:
As part of Pulsant's program to apply updates to core routers, Pulsant will be applying updates to a core router where your MetroVlan terminates.

This will result in an interruption to service for ADSL/NationalEFM/MetroVlan/Datacentre Connect services during the time devices are reloaded within the maintenance window. Should you have a resilient MetroVlan this will impact only one connection at a time.

Maintenance activities carry a degree of risk which is why we announce these works to our customers with as much warning as possible. Our intention is to complete the maintenance with minimum or no impact to customers.

When:

Start: 23/06/2017 01:00 BST
End: 23/06/2017 05:00 BST

Why:
These are required to be applied to ensure future stability.

Should you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team on 0345 1199 999.

For your reference, please see our service status page for updates on incidents and planned maintenance. This can be found at http://status.pulsant.com

Please accept our sincere apologies for any inconvenience this maintenance may cause.

Regards,
Pulsant Support Team
0345 1199 999
Jun 23, 00:41 BST
Jun 22, 2017

No incidents reported.

Jun 21, 2017
Completed - The maintenance has now been completed. Should you have any issues you think are related to the maintenance please let us know by email or phone support.
Jun 21, 02:43 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 01:00 BST
Scheduled - Dear Customer,

The following notification applies to MetroVlan/Leased Line/Datacentre Connect services in the Pulsant network.

What:
As part of Pulsant's program to apply updates to core routers, Pulsant will be applying updates to a core router where your MetroVlan/Leased Line terminates.

This will result in an interruption to service for MetroVlan/Leased Line/Datacentre Connect services during the time devices are reloaded within the maintenance window. Should you have a resilient MetroVlan/Leased Line this will impact only one connection at a time.

Maintenance activities carry a degree of risk which is why we announce these works to our customers with as much warning as possible. Our intention is to complete the maintenance with minimum or no impact to customers.

When:

Start: 21/06/2017 01:00 BST
End: 21/06/2017 05:00 BST

Why:
These are required to be applied to ensure future stability.

Should you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team on 0345 1199 999.

For your reference, please see our service status page for updates on incidents and planned maintenance. This can be found at http://status.pulsant.com

Please accept our sincere apologies for any inconvenience this maintenance may cause.

Regards,
Pulsant Support Team
0345 1199 999
Jun 21, 00:56 BST
Jun 20, 2017
Resolved - This incident has been resolved.
Jun 20, 16:54 BST
Monitoring - Data integrity checks have been completed.

Logs indicate that no inbound mail has been rejected however there will be delivery delays and email delivered out of order as queued mail is processed on priority (New email will be prioritised over queued), once service has been restored.

We will monitor this situation and update this status page at 1700.

Apologies for any inconvenience caused
Jun 20, 14:27 BST
Update - Data integrity checks on our mail platform are taking longer than initially expected.

New ETA for restoration of service is 1430PM 20/06/2017.

Please accept our apologies for any inconvenience caused.
Jun 20, 12:21 BST
Update - Engineers have now applied a fix and are performing data integrity checks.

Logs indicate that no inbound mail has been rejected however there will be delivery delays and email delivered out of order as queued mail is processed on priority (New email will be prioritised over queued), once service has been restored.

At this stage, ETA for service restoration is 1230PM 20/06/17
Jun 20, 10:44 BST
Update - Our engineers have now identified the root cause and are working on options to restore service.

This status will be updated at 1100 or sooner should the situation change.

Apologies for any inconvenience caused.
Jun 20, 10:12 BST
Update - We are experiencing issues with our mail platform. We have identified the root cause and are working to fix this issue.

We will update this status page in the next hour (10:00).

Apologies for any inconvenience.

- Pulsant Support -
Jun 20, 09:01 BST
Identified - Symptoms:
- Not receiving emails
- Delay on receiving emails
- Users are not able to access to the webmail with their credentials

We are having issues with our mail platform. We have identified the root cause and are working on it to fix this issue. We will update this status page in the next hour (next update around 9:00).
Apologies for any inconvenience.
- Pulsant Support -
Jun 20, 08:10 BST
Jun 19, 2017

No incidents reported.

Jun 18, 2017

No incidents reported.

Jun 17, 2017

No incidents reported.

Jun 16, 2017

No incidents reported.

Jun 15, 2017

No incidents reported.

Jun 14, 2017
Completed - The scheduled maintenance has been completed.
Jun 14, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 22:00 BST
Scheduled - Dear Customer,

Please be aware of the following planned maintenance window for UPS Maintenance at our Maidenhead Facility, Pulsant 2/3 only.

WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our Maidenhead Facility, Pulsant 2/3 only.

SERVICE IMPACT
NONE - There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.

WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime and the firmware update ensures full availability and continued functionality of the units in line with the manufacturers recommendations.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.

WHEN
Work has been scheduled to be carried out during the following maintenance window:

Tuesday 13th of June 2017, commencing at 22:00 BST and ending by 06:00 BST on Wednesday June 14th 2017.

The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.
A completed notification will be sent out once the works have been completed and normal service has resumed.
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
0845 1199 999
Jun 12, 13:40 BST
Jun 12, 2017

No incidents reported.

Jun 11, 2017

No incidents reported.