All Systems Operational
Core Network Operational
Amsterdam Network   Operational
Boston Network   Operational
Dallas Network   Operational
Maidenhead Network   Operational
Milton Keynes Network   Operational
Newbridge Network   Operational
Reading Network   Operational
South Gyle Network   Operational
South London Network   Operational
Transit Provider   Operational
Cloud Services Operational
Backup   Operational
Compute   Operational
Storage   Operational
Power Supply Operational
Glasgow   Operational
Maidenhead   Operational
Medway   Operational
Milton Keynes   Operational
Newbridge   Operational
Newcastle Central   Operational
Newcastle East   Operational
Reading Cadogan House   Operational
Reading TVHC1   Operational
Reading TVHC2   Operational
South Gyle   Operational
South London   Operational
Yorkshire   Operational
Environmental Cooling Operational
Glasgow   Operational
Maidenhead   Operational
Medway   Operational
Milton Keynes   Operational
Newbridge   Operational
Newcastle Central   Operational
Newcastle East   Operational
Reading Cadogan House   Operational
Reading TVHC1   Operational
Reading TVHC2   Operational
South Gyle   Operational
South London   Operational
Yorkshire   Operational
ISP Services Operational
90 days ago
98.99 % uptime
Today
Shared Mail Farm   ? Operational
Shared Web Hosting - Linux   ? Operational
Shared Web Hosting - Microsoft   ? Operational
Shared Database Hosting   ? Operational
DSL Services   ? Operational
Leased Lines   ? Operational
90 days ago
98.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear customer,

WHAT?
As part of ongoing performance and reliability improvements, the cloud support team will be carrying out upgrades to the Pulsant Enterprise Cloud infrastructure. This maintenance is for the environment in Reading and Milton Keynes and includes the Cloud web interface for all sites.

No interruption to normal operation of your Virtual Machines (VMs) is expected.
During the maintenance window, the Customer Cloud Management interface, accessible via the web, will be unavailable for short periods of time.

WHY?
This is part of ongoing maintenance of our cloud platform, which includes software updates and infrastructure changes.

WHEN?
The maintenance will take place during the following window:

17:00h - 03:00h daily from Wednesday August 22nd till Friday August 31st



If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.
Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team

0845 119 9999
Posted on Aug 15, 11:27 BST
Dear Customer,

Please be aware of the following planned maintenance window for UPS Maintenance at our South London Facility Data Hall 2 only.

WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our South London Facility for Data Hall 2 only.

SERVICE IMPACT
NONE - There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.

WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.

WHEN
Work is scheduled to be carried out during the following maintenance windows:

A Feed Only
Tuesday 28th August 2018, commencing at 22:00 BST and ending by 06:00 BST on Wednesday 29th August 2018.
Reduced resilience on the A feed only working on one unit at a time. The B feed will remain unaffected and continuing to provide full resilient protection.

B Feed Only
Tuesday 4th September 2018, commencing at 22:00 BST and ending by 06:00 BST on Wednesday 5th September 2018.
Reduced resilience on the B feed only working on one unit at a time. The A feed will remain unaffected and continuing to provide full resilient protection.
The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.

A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window.
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
0845 1199 999
Posted on Aug 1, 12:17 BST
Dear Customer,

Please be aware of the following planned maintenance window for UPS Maintenance at our South London Facility Data Hall 2 only.

WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our South London Facility for Data Hall 2 only.

SERVICE IMPACT
NONE - There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.

WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.

WHEN
Work is scheduled to be carried out during the following maintenance windows:

B Feed Only
Tuesday 4th September 2018, commencing at 22:00 BST and ending by 06:00 BST on Wednesday 5th September 2018.
Reduced resilience on the B feed only working on one unit at a time. The A feed will remain unaffected and continuing to provide full resilient protection.
The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.

A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window.
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
0845 1199 999
Posted on Aug 1, 12:18 BST
Dear Customer,

Please be aware of the following planned maintenance window for UPS Maintenance at our South London Facility Data Hall 1 only.

WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our South London Facility for Data Hall 1 only.

SERVICE IMPACT
NONE - There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.

WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.

WHEN
Work is scheduled to be carried out during the following maintenance windows:

A Feed Only
Tuesday 11th September 2018, commencing at 22:00 BST and ending by 06:00 BST on Wednesday 12th September 2018.
Reduced resilience on the A feed only working on one unit at a time. The B feed will remain unaffected and continuing to provide full resilient protection.

B Feed Only
Tuesday 18th September 2018, commencing at 22:00 BST and ending by 06:00 BST on Wednesday 19th September.
Reduced resilience on the B feed only working on one unit at a time. The A feed will remain unaffected and continuing to provide full resilient protection.
The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.

A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window.
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
0845 1199 999
Posted on Aug 1, 12:11 BST
Dear Customer,

Please be aware of the following planned maintenance window for UPS Maintenance at our South London Facility Data Hall 1 only.

WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our South London Facility for Data Hall 1 only.

SERVICE IMPACT
NONE - There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.

WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.

WHEN
Work is scheduled to be carried out during the following maintenance windows:

B Feed Only
Tuesday 18th September 2018, commencing at 22:00 BST and ending by 06:00 BST on Wednesday 19th September.
Reduced resilience on the B feed only working on one unit at a time. The A feed will remain unaffected and continuing to provide full resilient protection.
The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.

A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window.
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
Posted on Aug 1, 12:14 BST
Past Incidents
Aug 20, 2018

No incidents reported today.

Aug 19, 2018

No incidents reported.

Aug 18, 2018

No incidents reported.

Aug 17, 2018

No incidents reported.

Aug 16, 2018

No incidents reported.

Aug 15, 2018

No incidents reported.

Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.

Aug 6, 2018

No incidents reported.