Pulsant engineers will be performing a core network maintenance at our Maidenhead data centre to reload line cards within a core router. Customers with non-resilient MetroEthernet/DC Connect services terminating on this device will experience an outage of up to ten minutes during this maintenance. Customers with BGP peering at this site will also lose service to this device during the maintenance. Pulsant IP transit will be at risk during the maintenance however no outage is expected.
This work is required to correct a software problem on one of our core routers.
The maintenance will take place during the following window:
Start: Wednesday, January 22nd at 23:30h GMT
End: Thursday, January 23rd at 00:30h GMT
The all-clear notification will be sent as soon as the work has been completed.
If you have any questions, please raise a ticket by emailing firstname.lastname@example.org
or by calling our support team directly.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com
Please accept our sincere apologies for any inconvenience this may cause.
Pulsant Support Team
0345 119 9999
Jan 8, 15:37 GMT