Update - Pulsant is investigating re-occurrence of the interruption to service and is liaising with the support vendor.

Please accept our apologies for the interruptions to service.
Sep 25, 19:29 BST
Monitoring - Pulsant engineers have identified the problem device; a switch terminating leased lines has unexpectedly reloaded.

This has recovered and logs are being analysed in conjunction with the vendor.

Engineers are closely monitoring the device.
Sep 25, 15:47 BST
Investigating - Pulsant engineers are investigating an issue with leased lines terminating in South Gyle.

More information will be provided as soon as we know further.

Kind regards
Pulsant Support
Sep 25, 15:35 BST
Core Network Operational
Amsterdam Network   Operational
Boston Network   Operational
Dallas Network   Operational
Hong Kong Network   Operational
Maidenhead Network   Operational
Milton Keynes Network   Operational
Newbridge Network   Operational
Reading Network   Operational
South Gyle Network   Operational
South London Network   Operational
Transit Provider   Operational
Cloud Services Operational
Backup   Operational
Compute   Operational
Storage   Operational
Power Supply Operational
Glasgow   Operational
Maidenhead   Operational
Medway   Operational
Milton Keynes   Operational
Newbridge   Operational
Newcastle Central   Operational
Newcastle East   Operational
Reading Cadogan House   Operational
Reading TVHC1   Operational
Reading TVHC2   Operational
South Gyle   Operational
South London   Operational
Yorkshire   Operational
Environmental Cooling Operational
Glasgow   Operational
Maidenhead   Operational
Medway   Operational
Milton Keynes   Operational
Newbridge   Operational
Newcastle Central   Operational
Newcastle East   Operational
Reading Cadogan House   Operational
Reading TVHC1   Operational
Reading TVHC2   Operational
South Gyle   Operational
South London   Operational
Yorkshire   Operational
ISP Services Operational
Shared Mail Farm   ? Operational
Shared Web Hosting - Linux   ? Operational
Shared Web Hosting - Microsoft   ? Operational
Shared Database Hosting   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 26, 2017

No incidents reported today.

Sep 24, 2017

No incidents reported.

Sep 23, 2017

No incidents reported.

Sep 22, 2017

No incidents reported.

Sep 21, 2017
Completed - The scheduled maintenance has been completed.
Sep 21, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 20:00 BST
Scheduled - Dear Customer,

Please be aware of the following planned maintenance window for UPS Maintenance at our South London Facility Data Hall 2 only.
WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our South London Facility for Data Hall 2 only.
SERVICE IMPACT
NONE - There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.
WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.
WHEN
Work is scheduled to be carried out during the following maintenance windows:
A Feed Only
Wednesday 6th September 2017, commencing at 22:00 BST and ending by 06:00 BST on Thursday 7th September 2017.
Reduced resilience on the A feed only working on one unit at a time. The B feed will remain unaffected and continuing to provide full resilient protection.

B Feed Only
Wednesday 20th September 2017, commencing at 22:00 BST and ending by 06:00 BST on Thursday 21st September 2017.
Reduced resilience on the B feed only working on one unit at a time. The A feed will remain unaffected and continuing to provide full resilient protection.
The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.

A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window.
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
0845 1199 999
Aug 4, 14:03 BST
Sep 19, 2017

No incidents reported.

Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017
Completed - The scheduled maintenance has been completed.
Sep 14, 02:24 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 22:00 BST
Scheduled - Dear Customer

What:
Pulsant will be performing a core network maintenance to upgrade the software on the distribution/SDN switches at Reading TVHC1/TVHC2. This work will involve a reload of each switch individually, your IP transit and local switch connections will fail over to secondary links during this time. There is no expected disruption to network traffic.

Why:
This work is essential to apply the latest security fixes and to correct a known issue.

When:
The maintenance will take place during the following window:

Start: Wednesday 13th September 2017 22:00 BST
End: Thursday 14th September 2017 02:00 BST

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
Sep 13, 21:21 BST
Sep 12, 2017

No incidents reported.