All Systems Operational

About This Site

We are the UK’s leading colocation and cloud infrastructure provider.

We provide colocation and cloud infrastructure services from our 12 regional data centres, including integration and management of public cloud, with a core focus on availability, security and connectivity.

Uptime over the past 90 days. View historical uptime.
Business Continuity Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Asigra) Edinburgh Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Asigra) Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Asigra) Newcastle Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Asigra) Reading Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Veeam) Edinburgh Operational
90 days ago
100.0 % uptime
Today
Cloud Backup (Veeam) Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery Operational
90 days ago
100.0 % uptime
Today
Data Centre Services Operational
90 days ago
99.99 % uptime
Today
Edinburgh Medway Operational
90 days ago
100.0 % uptime
Today
Edinburgh Newbridge Operational
90 days ago
100.0 % uptime
Today
Edinburgh South Gyle Operational
90 days ago
100.0 % uptime
Today
Glasgow Operational
90 days ago
100.0 % uptime
Today
Maidenhead Operational
90 days ago
100.0 % uptime
Today
Manchester Operational
90 days ago
100.0 % uptime
Today
Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Newcastle Central Operational
90 days ago
99.99 % uptime
Today
Newcastle East Operational
90 days ago
100.0 % uptime
Today
Reading Operational
90 days ago
100.0 % uptime
Today
Sheffield Operational
90 days ago
100.0 % uptime
Today
South London Operational
90 days ago
100.0 % uptime
Today
Managed Cloud Operational
90 days ago
99.99 % uptime
Today
Azure Operational
90 days ago
100.0 % uptime
Today
AWS Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Edinburgh Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Newcastle Central Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Newcastle East Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Reading Operational
90 days ago
100.0 % uptime
Today
Managed Office 365 Operational
90 days ago
100.0 % uptime
Today
Pulsant Enterprise Cloud (PEC) Edinburgh Operational
90 days ago
100.0 % uptime
Today
Pulsant Enterprise Cloud (PEC) Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Pulsant Enterprise Cloud (PEC) Newcastle Central Operational
90 days ago
100.0 % uptime
Today
Pulsant Enterprise Cloud (PEC) Newcastle East Operational
90 days ago
100.0 % uptime
Today
Pulsant Enterprise Cloud (PEC) Reading Operational
90 days ago
100.0 % uptime
Today
Cloud Desktop Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Cloud Desktop Edinburgh Operational
90 days ago
100.0 % uptime
Today
Email Security Services Operational
90 days ago
100.0 % uptime
Today
Pulsant Cloud LN-1 Croydon Operational
90 days ago
100.0 % uptime
Today
Pulsant Cloud SC-1 Edinburgh Operational
90 days ago
100.0 % uptime
Today
Pulsant Cloud NE-1 Newcastle Operational
90 days ago
99.98 % uptime
Today
Managed Networks Operational
90 days ago
99.99 % uptime
Today
Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Maidenhead Operational
90 days ago
100.0 % uptime
Today
Medway Operational
90 days ago
100.0 % uptime
Today
Milton Keynes Operational
90 days ago
100.0 % uptime
Today
Newcastle Operational
90 days ago
99.99 % uptime
Today
Newbridge Operational
90 days ago
100.0 % uptime
Today
Reading Operational
90 days ago
100.0 % uptime
Today
South Gyle Operational
90 days ago
100.0 % uptime
Today
South London Operational
90 days ago
100.0 % uptime
Today
South Yorkshire Operational
90 days ago
100.0 % uptime
Today
Leased Lines Operational
90 days ago
100.0 % uptime
Today
xDSL Services Operational
90 days ago
100.0 % uptime
Today
IP Transit Operational
90 days ago
100.0 % uptime
Today
Data Centre Failover Operational
90 days ago
100.0 % uptime
Today
Content Delivery Network (CDN) Operational
90 days ago
100.0 % uptime
Today
Cloud Fabric Operational
90 days ago
100.0 % uptime
Today
Data Centre Connect Operational
90 days ago
100.0 % uptime
Today
Metro Connect Operational
90 days ago
100.0 % uptime
Today
Optical Connect Operational
90 days ago
100.0 % uptime
Today
Managed Security Operational
90 days ago
100.0 % uptime
Today
Cloud Protect Operational
90 days ago
100.0 % uptime
Today
DDoS Protect Operational
90 days ago
100.0 % uptime
Today
Threat Intelligence Alert Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 19, 2024

No incidents reported today.

Apr 18, 2024

No incidents reported.

Apr 17, 2024
Planned Maintenance: CHG0045555 - Cloud Backup (Asigra) Edinburgh
Completed - The scheduled maintenance has been completed.
Apr 17, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 13:00 BST
Scheduled - Dear Client,

WHAT
Pulsant engineers will be upgrading the Edinburgh Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program in accordance to Vendor guidelines.

SERVICE IMPACT
During the maintenance window, there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores.

WHY
This work is part of the ongoing Product Development and Maintenance Program and recommended by the Vendor, ensuring the latest product fixes and features are available.

WHEN
Work is scheduled to be carried out during the following maintenance window:

Start: Wednesday 17th April 2024 at 13:00 BST
End: Wednesday 17th April 2024 at 16:00 BST

If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.

Regards,
Pulsant Support Team
0345 1199 999
Apr 2, 09:44 BST
Apr 16, 2024
Planned Maintenance: CHG0045553 - Cloud Backup (Asigra) Milton Keynes
Completed - The scheduled maintenance has been completed.
Apr 16, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 13:00 BST
Scheduled - Dear Client,

WHAT
Pulsant engineers will be upgrading the Milton Keynes Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program in accordance to Vendor guidelines.

SERVICE IMPACT
During the maintenance window there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores.

WHY
This work is part of the ongoing Product Development and Maintenance Program and recommended by the Vendor, ensuring the latest product fixes and features are available.

WHEN
Work is scheduled to be carried out during the following maintenance window:

Start: Tuesday 16th April 2024 at 13:00 BST
End: Tuesday 16th April 2024 at 16:00 BST

If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly.

Regards,
Pulsant Support Team
0345 1199 999
Apr 2, 09:41 BST
Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024
Zayo Fibre break between Carlisle and Moffat
Resolved - Update from Zayo -

Our OSP team have confirmed they are hands off since approximately 23:00 BST 12/04/2024.

We continue to see service restored following the damaged section of cable being replaced.
Apr 13, 09:01 BST
Update - Update from Zayo -

The 2nd end of the cable has been identified and preparations are underway. An additional team are beginning to lay new cable sections between 2 cable ends and excavation works remains ongoing to create the cable junction boxes.
Apr 12, 17:11 BST
Update - Zayo continue to work to resolve the issue. Excavation work is ongoing, with crews preparing one end of the cable to be set back in preparation of installing a new joint.

Further updates to follow when available.
Apr 12, 15:12 BST
Update - Update from Zayo -

Engineers have identified the fault location, there has been tree felling with heavy machinery and this has damaged the subduct in multiple locations

Cabling teams are on site and we are currently awaiting plan of action due to the multiple damage points.

Further updates to follow
Apr 12, 12:20 BST
Update - Update from Zayo -

Further testing has pinpointed the fault location 3km from the engineers current location. Testing teams are remobilizing to the fibre chamber nearest to this location.

Further updates to follow.
Apr 12, 10:54 BST
Identified - Pulsant are aware of a third party partner experiencing an issue between Carlisle and Moffat. Investigations have identified a fibre cable break.

Engineers will shortly be onsite at the fault location and work will begin to remediate the issue.

Pulsant are in contact with Zayo and will provide further updates when available.
Apr 12, 10:25 BST
Apr 12, 2024
BT Copper broadband services
Resolved - This incident has been resolved.
Apr 12, 11:09 BST
Update - We are aware that issues are still being experienced and this has been escalated to BT.

We will provide updates as soon as possible.
Apr 8, 11:57 BST
Investigating - We have received multiple reports of outages from clients on BT copper broadband, and BT has been duly made aware of these occurrences.

These disruptions have been attributed to adverse weather conditions, leading to fluctuations in connections characterised by drops and intermittent restores.

Service restoration is estimated to be completed by Monday.

Updates will be provided as soon as possible.
Apr 6, 17:29 BST
Apr 11, 2024
CHG0045443 - Monitoring Platform Maintenance
Completed - The scheduled maintenance has been completed.
Apr 11, 18:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 09:00 BST
Scheduled - Dear Client,

Please be aware of the following planned maintenance window for our Monitoring Platform.

WHAT

In keeping with the vendors recommendations we will be carrying out scheduled maintenance of our monitoring systems.

WHY

This is part of ongoing upgrades of our monitoring platform to provide increased resiliency and performance.

WHEN?
The maintenance will take place during the following window:

Start: 10/04/2024 @ 09:00 BST
End: 11/04/2024 @ 18:00 BST

SERVICE IMPACT NONE

There will be no planned service impact, this is an advisory note, as there will be reduced visibility of infrastructure performance metrics.


Please note that during this period it is essential to highlight any potential performance issues via the Client Services Team.

A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window. If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
0345 1199 999
Apr 3, 12:02 BST
Apr 10, 2024
Apr 9, 2024
DNS Name Server Issues
Resolved - This incident has been resolved.
Apr 9, 09:05 BST
Monitoring - Service has now been restored and we will continue to monitor this closely.

Please contact us directly if you have any further issues.

https://portal.pulsant.com/
Apr 7, 14:40 BST
Investigating - We are currently addressing DNS name server issues to restore service as soon as possible.

We acknowledge the impact on VPN, website, and mail flow and are actively working towards resolution.
Apr 7, 11:41 BST
Apr 8, 2024
Apr 7, 2024
Apr 6, 2024
Apr 5, 2024

No incidents reported.

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