2018-1283: Rescheduled RE : Service Impact Notification - Emergency Asigra Maintenance Jan 9th 12:00-14:00 GMT
Scheduled Maintenance Report for Pulsant Service
Completed
The scheduled maintenance has been completed.
Posted Jan 09, 2018 - 14:01 GMT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 09, 2018 - 12:15 GMT
Scheduled
Dear Customer,

This work has now been rescheduled for Jan 9th.

WHAT?
Pulsant engineers will we be performing some essential emergency maintenance on the Asigra platform which supplies your backup/restore functionality. Please be aware that your DS client might be inaccessible during the change period, and we would ask that you do not try to access it between the times mentioned below, the all-clear notification will be sent as soon as the work has been completed.

WHY?
These changes are required to improve platform performance which is essential to maintaining the integrity of the Asigra platform.

WHEN?
The maintenance will take place during the following window:

Start: Tuesday, January 9th at 12:00h GMT
End: Tuesday, January 9th at 14:00h GMT

The all-clear notification will be sent as soon as the work has been completed.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

Please accept our sincere apologies for any inconvenience this may cause.

Regards,
Pulsant Support Team
0345 119 9999
Posted Jan 09, 2018 - 12:14 GMT