Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 11, 2019 - 21:00 GMT
Scheduled
Dear Customer,
Please be aware of the following planned maintenance window for UPS Maintenance at our South London Facility Data Hall 1 only.
WHAT In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our South London Facility for Data Hall 1 only.
SERVICE IMPACT NONE - There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out. Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period. However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out. The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.
WHY Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime. Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.
WHEN Work is scheduled to be carried out during the following maintenance window:
Monday 11th March 2019, commencing at 21:00 GMT and ending by 06:00 GMT on Tuesday 12th March 2019 .
Reduced resilience on the A feed only working on one unit at a time. The B feed will remain unaffected and continuing to provide full resilient protection.
A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window. If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.