Pulsant engineers will be performing core network maintenance at our Reading TVHC1/2 data centre. This work is to upgrade the first of two core devices with new hardware. Customers with non-resilient MetroEthernet/DC Connect services terminating on this device will experience an outage of up to one hour during this maintenance. Customers with BGP peering at this site will also lose service to this device during the maintenance. Pulsant IP transit will be at risk during the maintenance however no outage is expected.
This maintenance is essential as part of Pulsants lifecycle management to replace hardware.
The maintenance will take place during the following window:
Start: Wednesday, July 10th at 21:00h BST
End: Thursday, July 11th at 02:00h BST
The outage window is expected to be around 22:00 after preliminary work has been completed.
The all-clear notification will be sent as soon as the work has been completed.
If you have any questions, please raise a ticket by emailing email@example.com
or by calling our support team directly.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com
We apologise for any inconvenience this may cause but it is crucial that we undertake the work as soon as is safely possible.
Pulsant Support Team
0345 119 9999