2019-1683 - Planned network maintenance - Telehouse Metro London PoP 12th June 21:00 to 13th June 02:00
Scheduled Maintenance Report for Pulsant Service
Completed
The scheduled maintenance has been completed.
Posted 7 days ago. Jun 13, 2019 - 02:00 BST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 7 days ago. Jun 12, 2019 - 21:01 BST
Scheduled
Dear Customer,

WHAT?
Pulsant engineers will be performing core network maintenance at our Telehouse Metro London PoP. Pulsant IP Transit services will be at risk during the maintenance however no outage is expected, a short period of additional latency may be seen as routes reconverge to an alternative path.

Customers with leased lines terminating in Telehouse Metro will experience an interruption to these services during the maintenance window.

WHY?
This maintenance is essential as part of Pulsants lifecycle management to replace hardware.

WHEN?
The maintenance will take place during the following window:

Start: Wednesday, June 12th at 21:00h BST
End: Thursday, June 13th at 02:00h BST

The outage window is expected to be around 22:00 after preliminary work has been completed.

The all-clear notification will be sent as soon as the work has been completed.

If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.

We apologise for any inconvenience this may cause but it is crucial that we undertake the work as soon as is safely possible.

Regards,
Pulsant Support Team
0345 119 9999
Posted 15 days ago. Jun 05, 2019 - 16:30 BST