Planned UPS Maintenance - Maidenhead Facility - Pulsant 2/3 Only
Scheduled Maintenance Report for Pulsant Service
Completed
The scheduled maintenance has been completed.
Posted 11 days ago. Dec 06, 2018 - 06:00 GMT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 11 days ago. Dec 05, 2018 - 22:00 GMT
Scheduled
Dear Customer,
Please be aware of the following planned maintenance window for UPS Maintenance at our Maidenhead Pulsant 2/3 Facility only.


WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our at our Maidenhead Pulsant 2/3 Facility only.

SERVICE IMPACT
NONE - There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.

WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.

WHEN
Work is scheduled to be carried out during the following maintenance window:

Wednesday 5th December 2018 commencing at 22.00 GMT and ending by 06.00 GMT on Thursday 6th December.

The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.
A completed notification will be sent out once the works have been completed and normal service has resumed.
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
0845 1199 999
Posted 11 days ago. Dec 05, 2018 - 17:06 GMT