My Pulsant
Planned UPS Maintenance - Maidenhead Facility - Pulsant 2 and 3 Only - 'B' Feed
Scheduled Maintenance
Report for Pulsant Service
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Dear Customer,
Please be aware of the following planned maintenance window for UPS Maintenance at our Maidenhead Facility, Pulsant 2 and 3 - 'B' Feed only.
WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance and updating the firmware on all UPS units at our Maidenhead Facility, Pulsant 2/3 only.
SERVICE IMPACT
NONE - There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period. The maintenance has been split over 2 separate weeks to ensure that the update of firmware on site has no issues. The firmware update has been confirmed by our UPS manufacturer and is required to be carried out to comply with the maintenance regime on these units.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.
WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime and the firmware update ensures full availability and continued functionality of the units in line with the manufacturers recommendations.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.
WHEN
to mitigate risk as far as possible and ensure all maintenance works are completed and the firmware upgrade is done, work has been scheduled to be carried out during the following maintenance window:
B Feed Only
Thursday 16th of February 2017, commencing at 22:00 GMT and ending by 06:00 GMT on Friday February 17th 2017.
Reduced resilience on the B feed. The A feed will remain unaffected and continuing to provide full resilient protection.
The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.
A completed notification will be sent out once the works have been completed and normal service has resumed.
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.
Regards,
Pulsant Support Team
0845 1199 999
Please be aware of the following planned maintenance window for UPS Maintenance at our Maidenhead Facility, Pulsant 2 and 3 - 'B' Feed only.
WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance and updating the firmware on all UPS units at our Maidenhead Facility, Pulsant 2/3 only.
SERVICE IMPACT
NONE - There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period. The maintenance has been split over 2 separate weeks to ensure that the update of firmware on site has no issues. The firmware update has been confirmed by our UPS manufacturer and is required to be carried out to comply with the maintenance regime on these units.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.
WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime and the firmware update ensures full availability and continued functionality of the units in line with the manufacturers recommendations.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.
WHEN
to mitigate risk as far as possible and ensure all maintenance works are completed and the firmware upgrade is done, work has been scheduled to be carried out during the following maintenance window:
B Feed Only
Thursday 16th of February 2017, commencing at 22:00 GMT and ending by 06:00 GMT on Friday February 17th 2017.
Reduced resilience on the B feed. The A feed will remain unaffected and continuing to provide full resilient protection.
The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.
A completed notification will be sent out once the works have been completed and normal service has resumed.
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.
Regards,
Pulsant Support Team
0845 1199 999