My Pulsant
Planned UPS Maintenance - at our South London Facility - Data Hall 2 'B' Feed only.
Scheduled Maintenance
Report for Pulsant Service
Completed
The planned Planned UPS Maintenance at our South London Facility - Data Hall 2 only 'B' Feed - has now been completed successfully with no service interruption.
Normal service was resumed at 00.35GMT on Thursday 16th March 2017 and has been monitored for the last hour with no issues.
This now completes the planned maintenance for the evening and the UPS works for South London, if you have any issues, please raise a helpdesk ticket in the normal way.
Normal service was resumed at 00.35GMT on Thursday 16th March 2017 and has been monitored for the last hour with no issues.
This now completes the planned maintenance for the evening and the UPS works for South London, if you have any issues, please raise a helpdesk ticket in the normal way.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Dear Customer,
Please be aware of the following planned maintenance window for UPS Maintenance at our South London Facility Data Hall 2 only.
WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our South London Facility for Data Hall 2 'B' Feed only.
SERVICE IMPACT
NONE - There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.
WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.
WHEN
Work is scheduled to be carried out during the following maintenance windows:
B Feed Only
Wednesday 15th March 2017, commencing at 22:00 GMT and ending by 06:00 GMT on Thursday 16th March 2017.
Reduced resilience on the B feed only working on one unit at a time. The A feed will remain unaffected and continuing to provide full resilient protection.
The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.
A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window.
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.
Regards,
Pulsant Support Team
0845 1199 999
Please be aware of the following planned maintenance window for UPS Maintenance at our South London Facility Data Hall 2 only.
WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our South London Facility for Data Hall 2 'B' Feed only.
SERVICE IMPACT
NONE - There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.
WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.
WHEN
Work is scheduled to be carried out during the following maintenance windows:
B Feed Only
Wednesday 15th March 2017, commencing at 22:00 GMT and ending by 06:00 GMT on Thursday 16th March 2017.
Reduced resilience on the B feed only working on one unit at a time. The A feed will remain unaffected and continuing to provide full resilient protection.
The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.
A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window.
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.
Regards,
Pulsant Support Team
0845 1199 999