My Pulsant
Planned UPS Battery Replacement - TVHC
Scheduled Maintenance
Report for Pulsant Service
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Dear Customer,
Please be aware of the following essential maintenance being carried out at our Reading TVHC Facility only.
WHAT
Faulty batteries were identified as requiring replacement. The faulty batteries have now begun to impact the performance of the UPS and need replacement urgently. Pulsants specialist UPS contractors will be on site to complete the battery replacements, supervised by the datacentre management team throughout.
SERVICE IMPACT
NONE - There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.
WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.
WHEN
Work is scheduled to be carried out during the following maintenance window:
Wednesday 13th November 2019, commencing at 21.00 GMT and ending by Thursday 14th November 2019 06.00 BST.
The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.
A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window.
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.
Regards,
Pulsant Support Team
0845 1199 999
Please be aware of the following essential maintenance being carried out at our Reading TVHC Facility only.
WHAT
Faulty batteries were identified as requiring replacement. The faulty batteries have now begun to impact the performance of the UPS and need replacement urgently. Pulsants specialist UPS contractors will be on site to complete the battery replacements, supervised by the datacentre management team throughout.
SERVICE IMPACT
NONE - There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an "At Risk" notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.
WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant's specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.
WHEN
Work is scheduled to be carried out during the following maintenance window:
Wednesday 13th November 2019, commencing at 21.00 GMT and ending by Thursday 14th November 2019 06.00 BST.
The "At Risk" window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.
A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window.
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.
Regards,
Pulsant Support Team
0845 1199 999