2017-1580 Generator Maintenance at our Maidenhead P2/P3 Facility
Scheduled Maintenance Report for Pulsant Service
Completed
The scheduled maintenance has been completed.
Posted Nov 20, 2017 - 16:00 GMT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 20, 2017 - 08:00 GMT
Scheduled
Dear Customer,
Please be aware of the following planned maintenance window for Generator Maintenance and remedial works at our Maidenhead P2/P3 Facility.


WHAT
In keeping with the manufacturer's recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled Generator Maintenance and some remedial works at our Maidenhead P2/P3 Facility.

SERVICE IMPACT
NONE - There will be no planned service impact, this is an advisory note, as there will be reduced Generator resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks during the maintenance period.

The maintenance will be completed by a specialist 3rd party and the Generator will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the Generator maintenance.

WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant's specialist Generators contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.

WHEN
Work is scheduled to be carried out during the following maintenance window:

Monday 20th November 2017, commencing at 08:00 GMT and ending by 16:00 GMT on Monday 20th November 2017

The "At Risk" window will be kept to an absolute minimum and the Generator systems will be returned to full resilience at the earliest opportunity.

A completed notification will be sent out once the works have been completed and normal service has resumed.
If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly.

Regards,
Pulsant Support Team
0845 1199 999
Posted Nov 13, 2017 - 07:17 GMT