Pulsant engineers will be performing core network maintenance at our Equinix Harbour Exchange PoP. Pulsant IP Transit services will be at risk during the maintenance with no outage is expected. Customers may experience a short period of additional latency may be seen as routes reconverge to an alternative path. Note, Customers with single fed / non-resilient MetroEthernet or DC Connect services terminating on this device will experience an outage of up to one hour during this maintenance.
This maintenance is essential as part of Pulsants lifecycle management to replace hardware.
The maintenance will take place during the following window:
Start: Wednesday, July 17th at 21:00h BST
End: Thursday, July 18th at 02:00h BST
Single fed / non-resilient customer should anticipate the interruption to service to begin at approximately 22:00 after preliminary work has been completed.
The all-clear notification will be sent as soon as the work has been completed.
If you have any questions, please raise a ticket by emailing firstname.lastname@example.org
or by calling our support team directly.
For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com
We apologise for any inconvenience this may cause but it is crucial that we undertake the work as soon as is safely possible.
Pulsant Support Team
0345 119 9999